FAQ TOMORROWLAND

Questions? This FAQ will help you out

Here you can find all the information about Tomorrowland and answers to your questions. We try to answer all questions as accurately as possible, but we kindly ask you to check all information on the website and FAQ section before contacting us.


General questions

What is the minimum age to attend Tomorrowland 2017?

The minimum age limit to enter the festival is 18. (People born in 1999 will be granted entrance even though they turn 18 after the festival)

Anyone who turns 18 in 2017 is permitted entrance.

This is a strict policy and anybody born in 2000 or later, even if accompanied by an adult, will not be permitted entrance.

check-in hours to the festival site

CHECK-IN

On Friday & Saturday the check-in to enter the festival site is open till 22h00. When arriving later, access will be denied. For Sunday the check-in already closes at 21h00. No entry possible after 21h00,not even with a valid entry ticket.

RE-ENTRY

  • Tomorrowland day Bracelet = No re-entry possible. When leaving the site, a new entry ticket is needed for new access to the festival site
  • Tomorrowland Full Madness Regular/Comfort = re-entry possible the day after.You cannot re-enter Tomorrowland on the same day. 
  • DreamVille Bracelet  = For safety reasons you can only re-enter DreamVille every day as from 15h00

Can I work at Tomorrowland, even as volunteer?

This is not possible. Every year we work with the same suppliers and our own loyal staff. During the production days we do not have the time to train new crew.

The acts and dancers are the same team each year and this cannot be offered to other people.

We cannot allow volunteers to work at Tomorrowland as it is prohibited by Belgian Law.

Are lockers available ?

Yes, you can store your valuable belongings & clothing, without having to worry about loss or theft. We ask for a small contribution for hiring a locker during the weekend/day.

The lockers can be found at the festival & campsite. During the opening hours, lockers are continuously under surveillance. The lockers are always accessible for the people who rent them.

Lockers for Tomorrowland and DreamVille can be bought in advance. Please check the Tomorrowland website and social media in June. 

There are different sizes of lockers available so you can choose the one that fits you the most. All details and sizes will be released on the website later in the year.

How do I get to Tomorrowland?

Please check the page : How to get there

If you have more questions about how to reach Tomorrowland by car, bike or public transport, please check the mobility plan on the website in June. 

Can I bring my medication?

Tomorrowland and DreamVille conduct an absolute zero tolerance policy with regard to drugs.

If you need to take prescribed medication due to health problems, you need to be in possession of a valid medical certificate.  We can only allow these specific medications if you can present a valid medical certificate at the entrance. 

Ticket Sale

Start Ticket Sale

Tomorrowland tickets for 2017 are sold out. 

Global Journey  Sale - SOLD OUT Saturday January 21st 2017 at 17h00 CET
WorldWide Pre-Sale - SOLD OUT Saturday January 28th 2017 at 17h00 CET
WorldWide Ticket Sale - SOLD OUT Saturday February 4th 2017 at 17h00 CET

Pre-registration for Tomorrowland 2017 Ticket sale is necessary. If you have not registered before ticket sale starts, you will not be able to purchase a Tomorrowland Ticket. 
Access to the ticket sale is only permitted by using your personalized link which you received in your confirmation email after you pre-registered. Important: Pre-registration does not guarantee you a ticket.

Pre-registration date:
JANUARY 10TH 2017, 17H00 CET - FEBRUARY 4TH 2017, 12H00 CET
Please note pre-registration for the WorldWide Pre-Sale ends Friday January 27th 2017, 20h00.

Where can I pre-register?

Pre-registration for Tomorrowland 2017 Ticket sale is necessary. If you have not registered before ticket sale starts, you will not be able to purchase a Tomorrowland Ticket. 
Access to the ticket sale is only permitted by using your personalized link which you received in your confirmation email after you pre-registered. Important: Pre-registration does not guarantee you a ticket.

Pre-registration date:
JANUARY 10TH 2017, 17H00 CET - FEBRUARY 4TH 2017, 12H00 CET
Pre-registration for the WorldWide Pre-Sale ended Friday January 27th 2017, 20h00.

What is the difference between Global Journey Sale, Worldwide Pre-sale and Worldwide Ticket Sale?

  • Global Journey Sale
    Tomorrowland tickets and DreamVille Packages with transport and/or hotel accommodations.
  • Worldwide Pre-Sale - SOLD OUT
    First sales moment of Tomorrowland tickets and DreamVille Packages
  • Worldwide Ticket Sale - SOLD OUT
    Second sales moment of Tomorrowland tickets and DreamVille Packages

Everybody who pre-registered can join the Worldwide Pre-Sale and the Worldwide Ticket Sale. In the confirmation email you receive after pre-registration will be a personal link to both sales. 

Why do I need to pre-register?

In order to be eligible for the Tomorrowland sale and buy your ticket to this year’s festival you must complete the registration.
If you have not registered before Ticket Sale opens you will not be able to purchase a Tomorrowland ticket.

Important: Registration does not guarantee you a ticket.

During the Registration you will need to fill in following info: first name, last name, e-mail address, postal address (make sure to fill in your correct postal address! Bracelets will be sent to this address), country, phone number, gender, birthdate & dates of the preferred weekend.

After Pre-Registration you will receive a Confirmation e-mail with a unique link. This link is the only way to access the Ticket shop when Ticket Sale starts.

Pre-registration was possible from January 10th 2017, 17h00 to February 4th 2017, 12h00.
Attention ! Pre-registration for the Worldwide Pre Sale closes January 27th 2017 at 20h00.

Problems to pre-register? You did not receive a confirmation e-mail?

Tomorrowland uses a service that prevents blocking the e-mail to most providers. However there still can be a delivery issue for various reasons. In order to solve this we kindly ask you to:

  • Double check your SPAM, Unwanted or mail Quarantaine folder.
  • Resubmit the preregistration form and double check the entered e-mail.

If this still doesn’t work, please try to preregister with a gmail or hotmail mailbox. These are known to work well and do not block the preregistration mail.

Which steps do I need to follow before I'm able/allowed to enter Tomorrowland?

 

STEP 1
Personal registration: fill in your personal details. After your successful registration, you will receive an e-mail with your personal link.

STEP 2
Use this personal link at day of sale in order to access the ticket shop. *

Please check the different types of tickets available prior to the ticket sale so that you do not select the wrong ticket.

STEP 3
Verification of your personal details.

STEP 4
Choose method of payment.

STEP 5
Ticket payment.

! You must pay your ticket immediately or your order will be cancelled and your tickets will go back on sale.

Once payment has been completed you will receive a confirmation e-mail. This e-mail is not your ticket and you will not be able to use it to gain access to the festival. Before receiving your e-tickets you will have to personalize all your tickets on the name of the person who will be attending Tomorrowland. When the personalization process starts, you will receive an e-mail with a unique link to personalize your tickets. 

STEP 6
Ticket personalization (possible from 6/02/2017 till 24/02/2017)

Each ticket needs to be personalized. For more information about how to personalize your ticket, click here.

STEP 7
As from the beginning of July the main buyer will receive all the Tomorrowland Bracelet(s) of his order at home.

STEP 8
Activate your Tomorrowland Bracelet. After your Bracelet is activated, you will have the possibility to top-up your Bracelet with Pearls. More information will be available in June. 

STEP 9
Enjoy Tomorrowland!

* Access to the ticket sale is only permitted by using your personalized link which you received in your confirmation email after you pre-registered. 

If you do not use this personal link, these tickets will be cancelled.

Personalization Information

Before receiving your Tomorrowland confirmation E-ticket, you will need to personalize it. Each single ticket needs to be addressed to 1 individual. Before entering the festival site, the identity of each visitor will be verified. If the name on the Tomorrowland bracelet does not match the name on the ID, access will be denied.

Attention: You don’t need to personalize your tickets when you have bought a Global Journey Package. Tomorrowland handles it for you with the data you registered during purchase.

 

What are the consequences if I do not personalize my tickets?

If you do not personalize your tickets, Tomorrowland reserves the right to cancel your order. 
If this is the case the Main buyer receives a refund of the ticket price excluding the service fee. 

Official ticket channels

Order your tickets only through the official ticket channels. These are:

  • Tomorrowland.com (Paylogic)
  • Official travel shop for Global Journey Packages

You can find a list of the Official External Travel Partners here. 

What are the different payment methodes during ticket sale?

The following payment methods are available:

WorldWide Pre Sale & WorldWide Ticket Sale

  • Bancontact/Mr. Cash
  • Maestro
  • iDeal
  • MasterCard/ Visa
  • Sofortuberweisung
  • ING Homepay

For more information about the payment costs, click here.

 

Global Journey Sale

  • Visa Credit (+2.5% credit card cost)
  • Mastercard (+2.5% credit card cost)
  • American Express (+3.5% credit card cost)
  • Diners (+3.5% credit card cost)
  • Pre-paid credit card: Visa Credit, MasterCard, American Express, Diners

Debit cards will not be accepted.
Check if the spending limit of your credit card is high enough and if you are allowed to make international payments (to Belgium). Otherwise please contact your bank. Failed payments will not be reprocessed and your application will automatically be rejected.

 

Can I buy group tickets?

You can purchase

  • a Friendship Garden Package during the Worldwide Sale ( February 4th) & Global Journey sale (February 4th). Tomorrowland offers the possibility to enter DreamVille together with a group of friends. This package includes DreamVille entrance, a pre-reserved camping area and regular access to Tomorrowland. You can only buy this package for 10 people. For more information click here
  • a Friendship Travel Package during the Global Journey Sale (January 21st).This package includes your very own Bed & Breakfast with 6 to 16 friends. A Global Journey host will welcome you at your B&B on Thursday and a daily shuttle will make sure you and your friends will get to Tomorrowland and back. For more information click here

Can I upgrade/change my ticket type?

Under no circumstances can your ticket be upgraded or changed. 
For example it’s not possible to upgrade a Full Madness Regular Pass to a Full Madness Comfort Pass or to change a Friday ticket to a Saturday ticket. 

It is not possible to switch weekends.
 

Can I change the name of a ticket?

Name changes are not possible. Small spelling mistakes should not cause any problems at the entrance.

The Exchange desk is the only way to resell your ticket. You are not able to choose who will buy this ticket.

Can I change the address after I bought the tickets?

In case you entered a wrong address during Pre-Registration, you have the possibility to adjust this during the ticket purchase process. Please check this very carefully. After the purchase process, address changes are not possible anymore.

In case you have moved, you can contact tomorrowland@paylogic.be before March 30th 2017. 
Important ! email the legal attest of change of residence, order number, old address and your new address. 
After March 30th 2017 it is not possible to change addresses as we need to send the Tomorrowland bracelets. 

ADDRESS CHANGES GLOBAL JOURNEY

For more info about address changes, please check your order in the Global Journey Manage My Booking platform.

Can I enter if the name registered on the Bracelet is not my own name?

No, name changes aren’t possible anymore after Personalization. If the name on the Bracelet/ticket does not match the name on the ID, the organization reserves the right to deny access.

The organiser and/or the official ticket vendor reserve the right to verify the identity of the festival-goer upon checking the ticket and/or scanning the festival bracelet. If you fail to present a valid proof of identity, security is authorised to deny you entry. The following are considered to be valid identity documents: identity card, passport or a driver's license. Copies and a mandate of the original ticket owner will not be accepted. The surveillance law applies here.

The Exchange desk is the only way to resell your ticket.

Can I cancel my ticket ?

Tickets cannot be cancelled. All purchases are final.

If you no longer wish to use your ticket or can’t use it anymore, you can register your ticket at the online exchange desk. If other people are looking for the type of ticket you wish to sell, a refund will be possible with the exception of a service fee. 
If there is no demand for your ticket, your ticket will not be refunded. 

All refunds will take place after the festival. 

Important ! Global Journey Packages are non refundable nor exchangeable. We are sorry to inform you it is not possible to change, cancel or get a refund for the packages you have bought. You have agreed Terms and Conditions of Global Journey during purchase process. 

Can I resell my ticket?

You can only sell your ticket if other people are still looking for your type of ticket. You can register your tickets at the online Exchange desk, if you want to sell them. If someone is interested in buying your ticket (people who register for the waiting list), we will refund the cost of the ticket to your bank account. If there is no demand for your ticket, you won’t get your money back.

We strongly discourage to buy tickets from other people, as we cannot guarantee the validity of the ticket being sold. The name on this ticket cannot be changed! If the name on the ticket/ bracelet does not match the name on the ID, the organization reserves the right to deny access (even with a mandate of the original owner).

Important ! Global Journey Packages are non refundable nor exchangeable. 

Problems with your ticket(s)?

The Tomorrowland ticket sale is based on the software of Paylogic and Brussels Airlines.

If you have any problems with your ticket, please take a look at the website of Paylogic to find your answer: 

If you have any problems with your Global Journey Package, you can contact the Global Journey Call Center via the Global Journey Manage My Booking platform. 

If you notice any fraud or people selling false tickets, please inform us by e-mail:fraude@tomorrowland.com

Type of tickets

What is a Full Madness Pass?

This is three-day entrance pass to Tomorrowland and gives you access to the festival site from Friday until Sunday. This ticket does NOT include camping at DreamVille, to stay at DreamVille you'll need to buy a DreamVille Package.

Weekend 1: Friday 21st of July - Sunday 23rd of July
Weekend 2: Friday 28th of July - Sunday 30th of July 

What is the difference between a regular Pass, a Pleasure Pass and a Comfort Pass?

All tickets give you access to the festival.

  • The Pleasure ticket give you regular access to the festival with access to 2 different comfort zones. (not at the Mainstage)
  • The Comfort ticket gives you access to all different Comfort zones (VIP decks).

Parking, DreamVille & lockers are not included in regular, pleasure and comfort tickets.

What is a DreamVille Package?

A DreamVille Package includes:

  • Access to The Gathering; the pre-party at DreamVille on Thursday 
  • Depending on your ticket choice: Regular or Comfort access to Tomorrowland during 3 days.
  • Access to DreamVille and your choice of accommodation during 5 days (DreamVille Magnificent Greens, Friendship Garden, Easy Tent, Relax Room, DreamLodge, Cabana or Mansion)
  • Access to sanitary facilities & the Marketplace at DreamVille.

Weekend 1 : Thursday 20th of July - Monday 24th of July
Weekend 2 : Thursday 27th of July - Monday 31st of July

Global Journey – The Official Tomorrowland Travel

Global Journey Packages are the easiest way to travel to Tomorrowland. Global Journey offers you an all-in experience, covering your trip from the moment you take off all the way to the return journey home.

You can find more information about the Global Journey Packages here.

Press

Press accreditation

Press accreditations are only possible if you are a photographer or journalist with an existing medium. Not for personal purposes or a hobby.

Contact: press@tomorrowland.com

Contact

Contact Tomorrowland

Make sure to check the FAQ first, before contacting us. This way we can limit the amount of mails in the info mailbox and be able to answer the most important questions in detail. E-mails containing questions of which the answers can be found on the website will therefore not be answered.

No answer found in the FAQ?

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