FAQ TOMORROWLAND

Questions? This FAQ will help you out

Here you can find all the information about Tomorrowland and answers to your questions. We try to answer all questions as accurately as possible, but we kindly ask you to check all information on the website and FAQ section before contacting us.


General questions

What is the minimum age to attend Tomorrowland?

The minimum age limit to enter the festival is 18. Anyone who turns 18 in 2018 is permitted entrance.

This is a strict policy and anybody born in 2001 or later, even if accompanied by an adult, will not be permitted entrance.

Can I work at Tomorrowland, even as volunteer?

This is not possible. Every year we work with the same suppliers and our own loyal staff. During the production days we do not have the time to train new crew.

The acts and dancers are the same team each year and this cannot be offered to other people.

We cannot allow volunteers to work at Tomorrowland as it is prohibited by Belgian Law.

Ticket Sale

Where can I pre-register?

Pre-registration for Tomorrowland 2017 Ticket sale is necessary. If you have not registered before ticket sale starts, you will not be able to purchase a Tomorrowland Ticket. 
Access to the ticket sale is only permitted by using your personalized link which you received in your confirmation email after you pre-registered. Important: Pre-registration does not guarantee you a ticket.

Pre-registration date:
JANUARY 10TH 2017, 17H00 CET - FEBRUARY 4TH 2017, 12H00 CET
Pre-registration for the WorldWide Pre-Sale ended Friday January 27th 2017, 20h00.

Cashless

What's the Pearls exchange rate?

For every € 20 you top up, you receive 13 "Pearls". Pearls are the Tomorrowland Cashless currency.
All prices of food, beverages and merchandise will be communicated at the festival. 

How do I check the amount of Pearls I have left on my Bracelet

You will be able to check the amount of Pearls you have left on your Bracelet using the following methods:

  • Online after you have activated your bracelet.
  • Using the Tomorowland App – Top-Up
  • At Tomorrowland and DreamVille at these locations:
    • Cashless top-up booths
    • Food and beverage stands
    • Cashless Customer Service 

How will my Bonus Pearls be spent if I top up more than € 100 at once?

If you put, for example, € 200 (= 130 Pearls) onto your Bracelet, you will spend your Pearls in the following sequences:

Top-up example = € 200 ( 130 Pearls + 4 Bonus Pearls) 
- 65 Pearls (€ 100)
- 2 Bonus Pearls (Free)
- 65 Pearls (€ 100)
- 2 Bonus Pearls (free) 

What is the difference between automatic and manual refund?

  • Automatic refund for online Top Up with Credit Card (VISA,Mastercard), Bancontact or iDeal.

This applies to Bracelets that have been topped up online at least once with Credit Card (VISA,Mastercard), Bancontact or iDeal.
The unspent ‘Pearl’ amount minus unspent Bonus ‘Pearls’ will be refunded automatically onto the same credit card or bank account that you have used for your first top-up online.
A 2 ‘Pearl’ refund fee applies. ​

  • Manual refund for onsite Top Up with Credit/Debit card or cash

This applies to Bracelets that only have been topped up onsite at Tomorrowland and/or DreamVille with cash or credit/debit card.  You have to fill out a manual refund form.
 A 2 ‘Pearl’ refund fee applies.
Please note that you are responsible for providing Tomorrowland the correct information.

Attention! If you do your first top-up at the festival site, you will need to fill out the manual refund form.

Are my Bonus Pearls refundable or can they be used as refund fee?

Bonus Pearls are not refundable and cannot be used as refund fee.

I have charged my Bracelet before AND at the festival. How do I apply for a refund?

If your current balance doesn't exceed the amount you topped up before coming to the festival you do not need to take any steps, your leftover Pearls will be refunded automatically.

If your current balance is higher than what you topped up before the festival you will have to request a manual refund for the amount that is left after your automatic refund. Please follow the instructions here.

I used a Pearl card, can I get a refund?

A refund for a Pearl card works exactly the same as a manual refund for a Bracelet. You can follow all the instructions here.

Where can I request a manual refund?

You can request a refund online by following the steps on this page: www.tomorrowland.com/en/refunds

The manual refund form will be available shortly after the festival.

If you did not yet create a Tomorrowland account you will be asked to do so, please make sure to add your Bracelet to the account.

Please note that you are responsible to provide Tomorrowland the correct information. 

What is Swift/BIC code?

A SWIFT code is a unique code that is assigned to your bank to identify it. If you do not know this code please contact your bank.

What is IBAN code?

IBAN is your International Bank Account Number.  If you do not know this number please contact your bank.

Please note that not every country uses an IBAN Code, please contact cashlessrefunds@tomorrowland.com if this is the case for your country. 

Did I do my refund correctly?

After you fill in your refund information on your Tomorrowland account you should press “Update” a pop-up will appear saying “Success – data updated”, this means your refund has been requested.

If you are not sure everything was done correctly you can go back to the refund page on your account. If the box next to Refund is checked, your refund has been requested correctly.
Make sure your Tomorrowland bracelet has been added to your account as this is necessary for the refund. 

When can I expect my automatic refund

  • Weekend 1: as from Thursday July 27th 2017

Please be aware it is possible your refund is only visible onto your bank account or creditcard receipt a few days after your refund was processed.

Contact cashlessrefunds@tomorrowland.com if this is not the case. 

When can I expect my manual refund?

The start of the manual Refund Process for both festival weekends is Monday August 21st 2017.
You can expect your refund to be visible in your account within 2 weeks after this date. 

Press

Press accreditation

Press accreditations are only possible if you are a photographer or journalist with an existing medium. Not for personal purposes or a hobby.

Contact: press@tomorrowland.com

Contact

Contact Tomorrowland

Make sure to check the FAQ first, before contacting us. This way we can limit the amount of mails in the info mailbox and be able to answer the most important questions in detail. E-mails containing questions of which the answers can be found on the website will therefore not be answered.

No answer found in the FAQ?

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