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Can I change my Global Journey Package to another weekend?
Global Journey packages cannot be changed, so be aware you purchase a package for the correct weekend.
Check Opening Hours for more info about the dates of Tomorrowland.
Can I upgrade my Global Journey Package?
You cannot upgrade your Global Journey package. Make sure you choose the correct type of Tomorrowland ticket along with your Global Journey package.
Can I change the name on my Global Journey Package or Tomorrowland tickets?
Be careful when finalizing your purchase. Name changes are not possible. Only in case of urgent matter, Global Journey will accept name changes until 30/04/2019 implying a fee of €350-, per name change to cover expenses. After this date no name change will be accepted.
Important reason: your Treasure Case with Tomorrowland Bracelet need to be sent to your home address.
Can I change the time schedule for my Flight, Train or Bus?
You cannot change your time schedule after purchasing, so make sure you check the timings when you buy your package.
It is very important to keep an eye on the schedule of your bus, plane or train. Due to unforeseen matters, there might be a change to the original schedule. Global Journey is not responsible for any changes in the original travel schedule.
Can I cancel my Global Journey Package?
Global Journey Packages are refundable in accordance with the following cancellation conditions:
Cancellation before 31st of January: 80% of total package price will be refunded
Cancellation before 28th of February: 50% of total package price will be refunded
Cancellation before 31st of May: 30% of total package price will be refunded
Cancellation after 31st of May: no refund will be provided
Make sure to check your package very carefully. Changes of certain elements of your package such as transportation, accommodation and/or type of Tomorrowland Pass will not be possible after reservation and booking.
Can I resell my tickets at the online exchange desk?
There is no exchange desk for Global Journey Packages.
Global Journey Packages are refundable in accordance with the cancellation conditions mentioned above (Can I cancel my Global Journey Package?) . Make sure to check your package very carefully. Changes of transport, accommodation, type of Tomorrowland Pass will not be possible after reservation and booking.
Where can I find an overview of my Global Journey booking?
After purchasing a Global Journey package the main buyer will receive a confirmation email. Please check your spamfolder or junk mail.
You can also find an overview of your order in the Tomorrowland Account.
Where do I find my order ID?
Your order ID can be found in the confirmation email or in your Tomorrowland account under the 'ticket' section.
Is it possible to get an invoice of my Global Journey package?
Invoices won't be created for a Global Journey package. You will receive a Booking Confirmation via email after purchasing and you can use your booking overview in the Tomorrowland Account.
How much luggage can I bring?
Global Journey Packages are composed with different airlines, train and bus companies. Luggage allowance can vary on the airline or train company the Global Journey Package is composed with.
What happens if I don't use my Flight, Train or Bus to Brussels?
If you don't take your flight, train or bus to Brussels, you need to pick up your personal Global Journey envelope with all information somewhere else. This is possible as from Friday July 19th (weekend 1) or Friday July 26th (weekend 2)
DO MIND: If you don't use your flight to Brussels, your flight to your home country will be cancelled automatically. Please inform the Global Journey Call Center before April 30th if you don’t want to cancel your flight back home. Contact details will follow in your booking confirmation email after purchase or in the Tomorrowland Account.
Is a shuttle included in my Global Journey Package?
All shuttles to and from Tomorrowland are included in a Global Journey Package. Check your confirmation email for detailed shuttle info.
Please bring your confirmation email and official ID/passport in order to pick up your shuttle bracelet.
Do I need a VISA to attend Tomorrowland?
Yes, you have to request your visa at the local embassy yourself. You can use the confirmation email you received after purchase as a proof of booking.
What do I need to do if I miss my Flight, Train or Bus?
Where can I pick up my Tomorrowland Bracelet?
Your Tomorrowland Bracelet(s) will be sent to the home address of the main buyer (except Discover Europe). You will find more info about this procedure in the Tomorrowland Account once you purchased a Global Journey package.
Discover Europe: You will receive your Tomorrowland Bracelet at your accommodation on Wednesday July 17th 2019.
What happens when I'm not home when my Tomorrowland Bracelet will be delivered?
If you are not home when your Tomorrowland Bracelet arrives at your home address, you will have time to pick it up at the post office. Keep in mind Tomorrowland uses registered mail. After a couple of days they will be sent back to Tomorrowland.
If you are not able to pick up your Bracelet at the post office, you will need to collect your Tomorrowland Bracelet at the "Global Journey Will Call Desk" at the Tomorrowland Main Entrance or DreamVille Entrance 1 (depending on the package you bought). Do not forget to bring your printed booking confirmation & official ID/passport.
If your package arrives on time Tomorrowland will try to resend it.
Where can I pick up my Global Journey Shuttle Bracelet?
Please bring your printed booking confirmation and official ID/passport to pick up your Global Journey envelope with Shuttle Bracelet. You have to pick it up at:
How can I activate my Tomorrowland Bracelet?
All information about activating your Bracelets, cashless or adding pearls can be found here.
Can Discover Europe be combined with 2 weekends of Tomorrowland?
Discover Europe can only be purchased with Tomorrowland Weekend 1 (July 19th to July 21nd).
Is the flight from my home country to the first city of Discover Europe included?
The Discover Europe experience starts in the accommodation of your first chosen city and ends in the accommodation of your last chosen city.
This means you need to book your own transport from your home to your first accommodation and from your last accommodation back home.
Can I upgrade my package?
Upgrades are not possible. Please carefully select your choice of accommodation category before you buy your package.
How much luggage can I bring?
Luggage info for each airline will be communicated after receipt of the final itinerary.
When will I receive my Flight or Train tickets?
You can find more information in your Tomorrowland Account about tickets, vouchers,...
What should I do if I miss one of my flights, trains or buses during the journey?
You can view your itinerary in the Tomorrowland Account. Please read the instructions carefully. Global Journey is not responsible if you miss your flight, train or bus.
In case you did miss your flight, train or bus, please contact the Global Journey Call Center. Contact details will be in your booking confirmation email and in the Tomorrowland Account.
Contact Global Journey
Please check all information on the website and FAQ section before contacting Global Journey. In this way Global Journey will be able to answer the most important questions in detail. E-mails containing questions of which the answers can be found on the website will therefore not be answered.
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