FAQ Tomorrowland

Here you can find all the information about Tomorrowland and answers to your questions.
We try to answer all questions as accurately as possible, but we would ask that you check all information on the website and FAQ section before contacting us. 

Questions about DreamVille? Click here.
Questions about Global Journey? Click here.

General questions

Difference between the 2 weekends

For the 10th anniversary, Tomorrowland will celebrate the Madness during 2 weekends.

Weekend 1

18-19-20 July

Weekend 2

 25-26-27 July

The information you can find on the website applies for both weekends: General Conditions, Ticket Information, Ticket Prices, General Info,…)

The Line Up for both weekends will be very similar, although the schedule might be slightly different due the availability of artists. 

What is the minimum age to attend Tomorrowland 2014?

The minimum age limit for entry to the festival is 18. (People born in 1996 will be granted entrance even though they turn 18 after the festival)

Anyone who turns 18 in 2014 is permitted entrance.

This is a strict policy and anybody born in 1997 or later, even if accompanied by an Adult, will not be permitted entrance.

Access to the festival site

On Friday & Saturday the check in to enter the festival site is open till 22h00. When arriving later, access will be denied. For Sunday the check in already closes at 21h00. No entry possible after 21h00,not even with a valid entry ticket.

RE-ENTRY

  • Day Ticket = No re-entry possible. When leaving the site, a new entry ticket is needed for new access to the festival site.
  • Full Madness Regular/ Comfort Pass = Re-entry is only possible after 5 PM.
  • DreamVille Packages = Re-entry is possible during the whole day (access at the entrance “Dirkdeputstraat” = entry to the festival for DreamVille visitors)

Working at Tomorrowland?

This is not possible. Every year we work with the same suppliers and our own loyal staff. During the production days we do not have the time to train new crew. And to inform you: as a crewmember you won’t be able to enjoy the festival, as you will need to work hard during festival hours. Unfortunately there are currently no vacancies for crewmembers.

We cannot allow a volunteer to work at our festival, as it is prohibited by Belgian Law. We can only offer work to an existing Association with members older than 18 years and able to work the full 3 days of the festival.

The acts and dancers are the same team each year and we cannot offer this to other people.

Questions about food & drink tickets?

Prices have yet to be confirmed and will only be communicated at the festival.

Prices will be the same for both weekends.

You can already buy a BoozeBag online for € 50. This is a real collectors item which are valid at both the festival and campsite.

Lockers?

You can store your valuable belongings & clothing, without having to worry about loss or theft. We ask for a small contribution for hiring a locker during the weekend/ day.

The lockers can be found at the festival & campsite. During the opening hours, lockers are continuously under surveillance. The lockers are always accessible for the people who rent them.

Lockers for Tomorrowland (not DreamVille) can be bought in advance.

SIZE: You can share 1 locker with 2 or 3 friends. You can store a few jackets, sweaters, T-shirts, shoes,… A trolley is too big to fit in the locker whereas a backpack would fit easily.

How to get there?

If you have any questions about how to reach Tomorrowland by car, bike or public transport, please check the mobility plan on the website.

Medication?

Tomorrowland and DreamVille conduct an absolute zero tolerance policy with regard to drugs! It is prohibited to use, deal or be in possession of drugs on both the festival grounds and camping site. If you need to take prescribed medication due to health problems, you need to be in possession of a valid medical certificate.  We can only allow these specific medications if you can present a valid medical certificate at the entrance. 

Ticket sale

Start Ticket presale

The Worldwide official ticket sale starts on Saturday 15 February 2014 at 17h00. (CET = Central European Time)

Global Journey Packages (Worldwide) will be available starting from Saturday 1 February 2014 at 17h00. (CET = Central European Time)

The travel packages presented by our Official External Travel Partners can be bought directly with the partner on Saturday 15 February 2014 at 17h00. (CET = Central European Time)

Why do I need to Pre-Register?

In order to be eligible for the Tomorrowland Presale and buy your ticket to this year’s festival you MUST complete the registration. If you have not registered before Ticket Sale opens you will not be able to access the Tomorrowland ticket page.

Important: Registration does not guarantee you a ticket.

During the Registration you will need to fill in following info: surname, last name, e-mail address, postal address (make sure to fill in your correct postal address! Bracelets will be sent to this address), country, phone number, gender, birthdate & dates of the preferred weekend.

After Pre-Registration you will receive Confirmation e-mail with a unique link. This link is the only way to access the Ticket shop when Ticket Sale starts.

Different steps before I’m allowed to enter Tomorrowland?

STEP 1 
Pre Registration  (Personal details)

STEP 2
Ticket Purchase
Please check the different types of tickets available prior to this so that you do not select the wrong ticket or wrong weekend.

STEP 3
Verification of personal details

STEP 4
Choose method of payment

STEP 5
Ticket payment
You must pay for your ticket immediately or your order will be cancelled and your tickets will go back on sale.

Once payment has been completed you will receive confirmation e-mail. This e-mail Is NOT your ticket and you will not be able to use it to gain access to the festival.
When the personalization process starts, you will receive an e-mail with a unique link to personalize your tickets. 

STEP 6
Ticket personalization (possible from 17/02/2014 till 16/03/2014)
Each ticket needs to be personalized. For more information about how to personalize your ticket, click here.

STEP 7
During the last 2 weeks of June (or beginning of July) you will receive your Tomorrowland Bracelet.

STEP 8
Activate your Tomorrowland Bracelet

STEP 9
Enjoy Tomorrowland!

Personalization Information

Before receiving your Tomorrowland confirmation E-ticket, this needs to be personalized. Each single ticket needs to be address to 1 individual. Before entering the festival site, the identity of each visitor will be verified. If the name on the Tomorrowland bracelet does not match the name on the ID, access will be denied. Even if you have a mandate of the originel ticket owner.

For more information about how to personalize your ticket, click here.

What are the consequences if I do not personalize my tickets?

If you do not personalize your tickets, the organization reserves the right to cancel your order and tickets will go back on sale. 

What are the official ticket channels?

Order your tickets only via the official ticket channels! These are:

  • Tomorrowland.com (Paylogic)
  • Official travel shop for Global Journey Packages

You can find a list of the Official External Travel Partners here

Can I buy my ticket at Free Record Shop?

Since 2012 we do not sell hard tickets anymore for Tomorrowland. So it’s not possible to buy your ticket with Free Record Shop. You can only buy your tickets on the Tomorrowland website. The ticketshop will be available when presale starts.

It is also not possible to buy your tickets at the venue.

Can I buy group tickets?

This year it will be possible to purchase a Friendship Camping Pack during our online sale. We offer the possibility to enter DreamVille together with a group of friends. This Pack includes DreamVille entrance, a pré reserved camping area and Regular access to Tomorrowland. You can only buy this package for 10 people. For more information click here

Can I change the name on the ticket?

Name changes are not possible. Tickets are final! However, small spelling mistakes should not cause any problems at the entrance.

The Exchange desk is the only way to resell your ticket (= change name on the ticket).

Can I enter if the name written on the ticket is not my own name?

No, Name changes aren’t possible anymore after Personalization. If the name on the ticket/ bracelet does not match the name on the ID, the organization reserves the right to deny access.

The organiser and/or the official ticket vendor reserve the right to verify the identity of the festival-goer upon checking the ticket and/or scanning of the festival bracelet. If you fail to present a valid proof of identity, security is authorised to stop you. The following are considered to be valid identity documents: identity card, passport or a driving licence. Copies and a mandate of the original ticket owner will not be accepted. The surveillance law applies here.

The Exchange desk is the only way to resell your ticket.

Can I cancel my ticket after I bought it?

Tickets cannot be cancelled. All purchases are final.

If you no longer wish to use your ticket or can’t use it anymore, you can register your ticket at the online exchange desk (available from April 2014). If other people are looking for the type of ticket you wish to sell, we can refund the cost of the ticket. If there is no demand for your ticket, we will not refund you the money.

Can I resell my ticket? (exchange desk)

You can only sell your ticket if other people are still looking for your type of ticket. Early April you can register your tickets at the online Exchange desk, if you want to sell them. If someone is interested in buying your ticket (people who register for the waiting list), we will refund the cost of the ticket to your bank account. If there is no demand for your ticket, you won’t get your money back.

We strongly discourage to buy tickets from other people, as we cannot guarantee the validity of the ticket being sold. The name on this ticket cannot be changed! If the name on the ticket/ bracelet does not match the name on the ID, the organization reserves the right to deny access (even with a mandate of the original owner).

How can I check the authenticity/ validity of my ticket? Any problems with tickets?

The Tomorrowland ticket sale is based on the software of Paylogic and Brussels Airlines. If you have any problems with your ticket, please contact our ticket provider by e-mail: customerservice@paylogic.nl

If you notice any fraud or people selling false tickets, please inform us by e-mail: fraude@tomorrowland.com

Problems with the tickets? Didn't receive your confirmation email ?

Our apologies for not having received the preregistration e-mail. We use a service that prevents blocking the e-mail to most providers. However there still can be a delivery issue for various reasons. In order to solve this we kindly ask you to:

Double check your SPAM, Unwanted or mail Quarantaine folder.

Resubmit the preregistration form and double check the entered e-mail.

If this still doesn’t work, please try to preregister with a gmail or hotmail mailbox. These are known to work well and do not block the preregistration mail.

Type of tickets

What is a Full Madness Pass?

This is three-day entrance pass to Tomorrowland and gives you access to the festival site during the 2 weekends from Friday till Sunday: 18 – 20 July & 25 – 27 July. The ticket does NOT include camping at DreamVille, herefor you need to buy a DreamVille Package. 

What is the difference between Full Madness Pass and Full Madness Pass Comfort?

Comfort = VIP

Both tickets are valid for access to the festival during the 3 days. But the Comfort ticket also gives you access to the different Comfort zones (VIP decks). Parking, DreamVille & lockers are not included in these tickets.

DreamVille Packages

The DreamVille Packages include:

Access to The Gathering on Thursday 17/07 (weekend 1) or Thursday 24/07 (weekend 2) – Hours: 14h00-01h00

According to your ticket choice: Regular or Comfort access to Tomorrowland during 3 days.

Access to DreamVille and your choice of accommodation during 5 days (DreamVille camping, Easy Tent, Relax Room, Dream Lodge or Mansion)
Access to sanitary facilities & the Marketplace at DreamVille.

 

  • DreamVille Pack = 1 ticket PER PERSON not per tent
    Access to DreamVille + Comfort or Regular access to Tomorrowland – Camping gear is not included.  
  • Easy Tent Pack = 1 ticket PER TENT (Capacity/ tent = 2 or 4 pers/ tent)
    You pay for access to DreamVille + Separate zone for the Easy Tents + Comfort or Regular access to Tomorrowland. Your personal Tomorrowland tent is already set up for you, including a little light to make it cosy.
  • Dream Lodge Pack = 1 ticket PER TENT (Capacity/ tent = 2 or 4 pers/ tent)
    You pay for access to DreamVille + Separate zone for the Dream Lodge + Comfort or Regular access to Tomorrowland. Dream Lodge offers a spacious, luxury tent with fully equipped beds & comfortable mattress
  • Relax Room Pack = 1 ticket PER ROOM (Max. Capacity/ Room = 2 pers.)
    You pay for access to DreamVille + Separate zone for the Relax Rooms + Comfort or Regular access to Tomorrowland.  The Relax Room offers you a real bed in your own personal room & access to the cosy area with separate sanitary facilities and Jacuzzi.
  • Friendship Camping Pack = 1 ticket per 10 PERSONS (1 ticket per Friendship Camping – Max. Capacity= 10 pers.)
    You pay for access to DreamVille + Separate zone for the Friendship Camping + access to Tomorrowland.
  • Mansion Pack = 1 ticket valid for 12 PEOPLE (1 ticket per Mansion – Max. Capacity/ Mansion = 12 pers.)
    You pay for access to DreamVille + access to your own Mansion + Comfort or Regular access to Tomorrowland.  
    The Mansion offers exceptional luxury and high level services. We welcome you with a glass of bubbles in the comfortable living room with relaxing sofa and a dining table. All the visitors can sleep in a fully equipped bed and in the mini kitchen there is a filled fridge and an espresso machine waiting for you. To guarantee your privacy we install your own sanitary unit. We also offer additional services  (not included in the price) such as room service and to make your stay carefree a cleaning service.

 

For more info concerning the different DreamVille accomodations click here.

Global Journey – The Official Tomorrowland Travel

You can find more information about our Global Journey Packages here.

Questions about Exclusive Business Packages?

Minimum 6 people.

Invite your business associates to share the ultimate Tomorrowland experience. These Exclusive Business Packages are ONLY available for companies.

Attention: B2B packages cannot be ordered online.

Questions about Exclusive Table?

Minimum 8 guests per table!

Do you want the exclusive Tomorrowland VIP experience? If so we offer exclusive tables with a magnificent view of the main stage for you and your friends (minimum 8 people). Attention: Exclusive Tables cannot be ordered online, only per e-mail: table@tomorrowland.com.

 

What if you have bought the wrong parking or locker ticket?

A refund for this is possible, if you have a copy of the ticket and the order number. Please send this information to: customerservice@paylogic.nl.

BoozeBags?

The Tomorrowland BoozeBag contains a value of 50 euro which can be used to buy food and drinks. These vouchers are valid at the festival area & DreamVille.

You can collect your Tomorrowland BoozeBag at the Tomorrowland or DreamVille Main Entrance as well as on the festival site.

Tokens are stored in a unique Tomorrowland purse, including a limited edition floor plan ensuring the 2014 BoozeBag will be a real collectors' item! 

Application

When is the APP available?

This will be around 2 weeks before the event starts.
Full app will surely include artists, stages, timetable, map, news, social media and way more!
For now you can count down to the madness...

On which mobile phones can I install the app?

Android phone (2.3 and up) and iPhone (iOS 6.0 and up)

Press

Press accreditation

Press accreditations are only possible if you are a photographer or journalist with an existing medium! Not for personal purposes or a hobby.

Contact: press@tomorrowland.com

Contact

Contact

Other questions, that are not answered in the FAQ, can be send to info@tomorrowland.com

Make sure to check the FAQ first, before contacting us. This way we can limit the amount of mails in the info mailbox and be able to answer the most important questions in detail. E-mails containing questions of which the answers can be found on the website will therefore not be answered.