You can come to the Visitor Experience Center with all your Tomorrowland Winter-related questions.
In the Visitor Experience Center, you will be able to call upon the services below:
- Ambassadeur Info Point
- Bracelet Pick-Up Desk
- Cashless Top-Up (only on Saturday 18/03 and Tuesday 21/03)
- Hospitality Desk
- Info Point
- Lodging check-in (only in case indicated on your accommodation voucher)
- Lodging Troubleshoot
- Lost & Found
Info Point, Lost & Found, Lodging Troubleshoot and the Hospitality Desk will be open at the following times:
- Saturday 18/03 and Tuesday 21/03: From 7:00 until 22:00 CET
- Saturday 25/03: From 6:00 until 14:00 CET
- All other days during the festival week: From 8:00 until 20:00 CET
The Bracelet Pick-Up Desk will be open at the following times:
- Thursday 16/03: From 16:00 - 21:00 CET
- Friday 17/03: From 16:00 - 21:00 CET
- Saturday 18/03: From 7:00 until 23:00 CET
- Sunday 19/03: From 8:00 until 23:00 CET
- Monday 20/03: From 8:00 until 23:00 CET
- Tuesday 21/03: From 7:00 until 00:00 CET
- Wednesday 22/03: From 8:00 until 01:00 CET
- Thursday 23/03: From 8:00 until 01:00 CET
- Friday 24/03: From 8:00 until 01:00 CET
The Visitor Experience Center can be found in Palais des Sports, which is located at Avenue des Brandes 70, Alpe d'Huez, next to the festival site.