Compensation Buyers 2020 

For Tomorrowland Winter 2020 buyers

The Belgian Federal Cabinet of Labor, Economy & Consumers issued a ministerial decree regarding the coronavirus epidemic and the travel industry. This initiative has been taken to protect both the travel sector, hotels, apartments, and all of its customers.

This initiative gives the travel industry the legal framework to provide the travelers with a travel voucher, or so called 'corona-voucher'. Sunweb Group will issue the corona-voucher and send it to you via e-mail in the beginning of June 2020. The voucher will have a validity period of minimum 1 year; as will be indicated in detail on the voucher.

You will be able to use this voucher in the Sunweb Group travel shop and in the dedicated shop for Tomorrowland Winter 2021. You will have access to a dedicated pre-sales moment where you will have the first choice of all accommodations and packages before the general sale starts. The date of this sales moment is not yet decided, but we will keep you informed.

This is an overview of the different compensation options:

Option 1

Should you decide to use your corona-voucher before October 31st, 2020, for the purpose of Tomorrowland Winter 2021, Tomorrowland will also offer you access to an exclusive sales moment for Tomorrowland Belgium 2021. If you don’t spend the full value of your voucher before October 31st, 2020 for the purpose of Tomorrowland Winter 2021, you will receive a cash refund for the remaining value.

 

Option 2 

In case you prefer not to use your corona-voucher for the purpose of Tomorrowland Winter 2021, please contact us by e-mail (tomorrowlandwinter@sunweb.com) as from November 1st, 2020, to request a cash refund. This will be deposited at the latest 3 months after you reached out to us.

 

Option 3

If you don’t contact us within 12 months after the issuance of your corona-voucher and you decide not to use it in the Sunweb Group travel shop or in the dedicated shop for Tomorrowland Winter 2021, you will automatically receive a cash refund. This will be deposited to you ultimately 18 months after the issue date of your voucher.

 

Option 4

If for any reason Tomorrowland Winter 2021 cannot take place, you will receive a full cash refund without unreasonable delay for the value of the Tomorrowland Winter 2021 booking you made with your corona-voucher.

 

Each Main Buyer will be contacted with more specific information. Please check the FAQ for further questions.

FAQ

 

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