Unspent Pearls with the exception of Bonus Pearls will be refunded after the festival. A standard two Pearl transaction fee will be charged*.
Automatic refund for online top-up with Credit Card (VISA,Mastercard), Bancontact, iDeal and Sofortüberweisung**
This applies to Bracelets that have been topped-up online at least once with one of the above cards before the festival. The unspent Pearl amount minus unspent Bonus Pearls will be refunded automatically onto the same credit card or bank account that you have used for your first top-up online.
A 2 Pearl refund fee will be charged. Bonus Pearls cannot be used as refund fee.
Manual refund for onsite top-up with Credit/Debit card or cash
This applies to Bracelets that only have been topped-up onsite at Tomorrowland Winter with cash or credit/debit card. You have to fill out a manual refund form. The form will be available after Tomorrowland Winter. A 2 Pearl refund fee will be charged. Bonus Pearls cannot be used as refund fee.
Please note that you are responsible for providing Tomorrowland with the correct information.
Attention! If you do your first top-up at the festival site, you will need to fill out the manual refund form.
Manual refund form availability
Sunday March 22nd, 2020 13:00 CET until April 10th, 2020 23:59 CET.
After April 10th, 2020, it is no longer possible to request a refund.
* For non-SEPA bank accounts an additional € 7 transaction fee on top of the standard two Pearl transaction fee applies. On top of that, your bank might charge you as well a transaction fee. For non-SEPA country PayPal is a free alternative option. Bonus Pearls cannot be used as refund fee.
** The automatic refundable amount is limited to the total amount that you have topped up online with credit card, debit card. If your remaining balance exceeds this amount, you have to apply for a manual refund for the leftover value that is left after your automatic refund.