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FAQ UNITE with Tomorrowland - Spain

Questions? This FAQ will help you out.


Here you can find all the information about UNITE with Tomorrowland in Spain and answers
to your questions. Please check out this FAQ before you contact the helpdesk.


General Questions

Where and when is UNITE with Tomorrowland Spain 2019?

UNITE with Tomorrowland Spain takes place at Parc de Can Zam in Santa Coloma de Gramenet, Barcelona next Saturday July 27th 2019

What are the opening hours?

From 3pm - 3am

What are the check-in hours?

To be announced.

Is re-entry possible?

To be announced.

No-entry?

Access to the festival ground can be refused or denied at all times. Clothes and/or other (visible) physical appearances, which express an explicit political, social movement or group, are forbidden.

What are the prices for food and drinks?

Prices for food and drinks will be communicated at UNITE with Tomorrowland.

Info about bracelets

Please bear in mind that only (validated) Bracelets will give you access to the festival.

*Don’t forget to bring your printed ticket with you to get the bracelet on the festival entrance the same day of the event. Bracelets wont’ be send by postal mail at home.

As a reminder, these are the Bracelet instructions:

 A.     You may only enter the Festival with a validated Bracelet. Bracelets will have your personalized data coded-in, and are therefore nontransferable.

B.      You may top up the Bracelet with Tuents by Tuenti (the festival currency) to purchase drinks, food, etc… inside the festival grounds. The Bracelet Tuents will be the only accepted paying method. There will be devices and Tuents by Tuenti Cash Points. Online Top Up during the festival is not guaranteed.

C.      You may recharge your Bracelet through our web-app by paying online with a credit card. From anywhere, at anytime. We encourage you to top up your bracelet before the event.

You can top-up your bracelet here but only after having bought a UNITE ticket. unitewithtomorrowlandbarcelona.com

I.        If you still have Tuents in your Bracelet at the end of the festival that you didn’t spent, you will be able to fulfill a form to have the money refunded (with an associated processing charge) and additionally and complementary you can exchange them for Gigas de Tuenti, discounts on food, journeys and tickets on gigastuenti.es. Whether or not you are a client of Tuenti.

J.       Our team is at your disposal for any doubts you may have.

What is the minimum age to attend UNITE with Tomorrowland in Spain?

The minimum age limit to enter to the festival is 18

Can I enter if the name registered on the ticket is not my own name?

No, name changes aren’t possible anymore after Personalization. If the name on the ticket does not match the name on the ID, the organization reserves the right to deny access.

The organiser and/or the official ticket vendor reserves the right to verify the identity of the attendant upon checking the ticket. If you fail to present a valid proof of identity, security is authorised to deny you entry. The following are considered to be valid identity documents: identity card, passport or a driver's license. Copies and a mandate of the original ticket owner will not be accepted. The surveillance law applies here.

Accomodation

Accomodation

Here you will find some interesting accomodation options for you near to the festival site.

https://map.closer2event.com/?event=unite_tomorrowland_bcn

How to get there?

Location

UNITE with Tomorrowland Spain takes place at Parc de Can Zam, only 8km from Barcelona’s city centre. The city of Barcelona is situated in the north-east of Spain.  Here you can find different ways to get to UNITE with Tomorrowland.

The address of the venue is Parc de Can Zam, 08924 Santa Coloma de Gramenet, Barcelona, Spain.

It can be easily found by GPS or Google Maps.

Parc de Can Zam is really well connected. You have different options to get there. One of the easiest ways to do so is by public transportation; we recommend to take the underground to Can Zam metro station on L9.

By public transport

 

 

By Bus

You have a wide range of possibilities to get to Parc de Can Zam by bus. You can check your route by bus clicking here: http://www.tmb.cat/

There are plenty of metropolitan buses available that run all night (NitBus).  For more details about NitBus connecting Santa Coloma to Plaça Catalunya, being N6 the best option. But you can click on the following link to check your best route:
http://www.ambmobilitat.cat/Principales/BusquedaNitBus.aspx

 

By Underground

The perfect underground station is Can Zam on L9 (orange). You can also opt to take L1 (red) to Santa Coloma or Singuerlín stations (about a 10 minutes walk).

 

On Saturday the underground opens at 6am and it stays opened during the weekend until Sunday at 23:59pm.

 

By car

Leave on time: Please consider that the total travel time could be prolonged with approximately 1 hour due to dense traffic in and around Barcelona and the festival area.

If you decide to take the car, the best option is getting to Ronda de Dalt (B-20) road and taking exit 19. You can also get to the Festival taking C-32 and Ronda Litoral

Warning: Parking outside the designated parking areas will not be tolerated. Offenders risk a fine and/or their car being towed away by the police.

The Festival organization is not responsible for any theft, robbery or damage within the parking area, so make sure you watch your belongings and please, do not leave valuable objects in the car.

Camping at one of the parking is strictly prohibited.

UBER & TAXI

Due to the high demand after the festival, it might be hard to find a taxi for the return trip but there are taxi stops near the Festival.

UBER is another option available in Barcelona.

 

By Airplane

The airport of Barcelona is 20 minutes away from Parc de Can Zam by car.

Ticket Sale

Start of the ticket sale

It is necessary to Pre-register for the UNITE with Tomorrowland 2019 Pre-sale.

 

Create your personal Tomorrowland Account in order to enter the UNITE with Tomorrowland pre-sale.

 

You are registered after activation of your Tomorrowland Account.

 

Pre-Registration dates:

APRIL 5th 2019 - APRIL 15th 2019

 

The pre-registration will open on Friday, April 5th at 2:00 PM CET and will close on Tuesday, April 15th at 11:59 PM CET

 

Ticket Sale Dates:

Pre-Sale – Tuesday APRIL 16th 2019 at 2PM

Ticket Sale – Wednesday APRIL 24th 2019 at 2PM

How can I buy a ticket?

*Pre-Registration ONLY needed for Pre-Sale. If you have registered through Facebook or Pre-Sale period has expired, please go to ticket shop (STEP 4).

 

STEP 1 Register and create your Tomorrowland Account. Fill in your personal details. After you completed all information, you will receive an email to activate your Tomorrowland Account. Click on "Activate my account". Only after you have activated your account, you are registered for the UNITE with Tomorrowland pre- sale.

 

STEP 2 Go to your Tomorrowland Account at the day of the pre-sale in order to access the ticket shop.

 

STEP 3 You need to verify your personal details.

 

STEP 4 Payment of the tickets. You must pay your ticket immediately or your order will be cancelled and your tickets will go back on sale. Check if the spending limit of your credit card is high enough and if you are allowed to make international payments (to Spain). Otherwise please contact your bank. Failed payments will not be reprocessed and your application will automatically be rejected.

 

STEP 5 After payment, you receive the confirmation email of your order. Here you can find your order number and your shipping address. Save this email until the end of the festival.

 

STEP 6 You need to personalize all tickets. Please fill in every name and email address of your friends. Tickets which are not personalized, can be cancelled.

 

STEP 7 Once you have bought the ticket you will have the possibility to top-up your Bracelet here: unitewithtomorrowlandbarcelona.com

 

Enjoy UNITE with Tomorrowland Spain

 

* Access to pre-sale is only permitted by using the personalized link in your Tomorrowland Account or through the link received in your email. If you do not use this personal link, tickets will be cancelled.

 

Why do I need to register?

In order to enter for UNITE with Tomorrowland pre-sale and buy your ticket to this year’s festival you must complete the pre-registration. If you have not `re-registered before Pre-Sale opens, you will not be able to purchase a UNITE with Tomorrowland ticket during Pre-sale. Once Pre-sale period ends, registration won’t be needed.

Important: Pre-Registration does not guarantee you a ticket.

During the Pre-Registration you will need to fill in following info: first name, last name, e-mail address, postal address, country, nationality, mobile number, gender & birthdate.

After you have entered all information, you will receive an email to activate your Tomorrowland Account.

Only after activation, you are registered. In your Tomorrowland account you can find the link to Pre-sale and you are able to manage your personal data.

What is Personalization?

Before receiving your UNITE with Tomorrowland confirmation e-ticket, you will need to personalize the ticket. Each single ticket needs to be addressed to 1 individual. Before entering the festival site, the identity of each visitor will be verified. If the name on the UNITE with Tomorrowland bracelet/e-ticket does not match the name on the ID, access will be denied.

What are the consequences if I don't personalize my ticket?

 If you do not personalize your tickets, UNITE with Tomorrowland reserves the right to cancel your order. If this is the case the Main buyer receives a refund of the ticket price excluding the service fee and payment cost.

Problems to pre-register? You did not receive a confirmation mail?

UNITE with Tomorrowland uses a service that prevents blocking the e-mail to most providers. However there still can be a delivery issue for various reasons. In order to solve this, we kindly ask you to:

Double check your SPAM, Unwanted or mail Quarantine folder.
Resubmit the pre-registration form and double check the entered e-mail.

If this still doesn’t work, please try to preregister with a gmail or hotmail mailbox. These are known to work well and do not block the pre-registration mail.

Official ticket channels

Buy your tickets ONLY from the authorized sales channel Unitewithtomorrowland.com or official authorized tour operators and resellers. Tickets you have obtained otherwise will be cancelled. Do not buy your ticket on the street or on sites like Viagogo. It may be a fraud or false ticket.

Can I upgrade/ change my ticket?

Under no circumstances can your ticket be upgraded or changed once it has been purchased.

Can I change the name on my ticket?

Name changes are not possible. Small spelling errors will not cause any problems at the entrance.

Where can I register?

You can register here at the Tomorrowland website or through Facebook Form.

Can I cancel my ticket?

Tickets cannot be cancelled. All purchases are final.

Can I resell my ticket?

No. Furthermore we strongly discourage you to buy tickets from other people, as we cannot guarantee the validity of the ticket being sold. The name on this ticket cannot be changed! If the name on the ticket/ bracelet does not match the name on the ID, the organization reserves the right to deny access (even with a mandate of the original owner).

Problems with your tickets?

The UNITE with Tomorrowland ticket sale is based on the software of Eventbrite.

If you have any problems with your ticket, please don’t hesitate to contact us on unitewithtomorrowland@blancoynegro.com

Bracelet info

Please bear in mind that only (validated) Bracelets will give you access to the festival.

 

*Don’t forget to bring your printed ticket with you to get the bracelet on the festival entrance the same day of the event. Bracelets wont’ be send by postal mail at home.

 

As a reminder, these are the Bracelet instructions:

 A.     You may only enter the Festival with a validated Bracelet. Bracelets will have your personalized data coded-in, and are therefore nontransferable.

 

B.      You may top up the Bracelet with money to purchase drinks, food, etc… inside the festival grounds. The Bracelet credits will be the only accepted paying method. There will be devices and recharge points. Online Top Up during the festival is not guaranteed.

 

C.      You may recharge your Bracelet through our web-app by paying online with a credit card. From anywhere, at anytime. We encourage you to top up your bracelet before the event.

 

You can top-up your bracelet here but only after having bought a UNITE ticket. unitewithtomorrowlandbarcelona.com

 

I.        If you still have credits in your Bracelet at the end of the festival that you didn’t spent, you will be able to fulfill a form to have the money refunded (with an associated processing charge).

 

J.       Our team is at your disposal for any doubts you may have.

 

At the festival site

General

All visitors who present themselves at the entrance of the UWT grounds must be in the possession of a valid UWT Bracelet registered under their name.

 

A UWT Bracelet grants one (1) person admission for the day. Anyone in the possession of a UWT Bracelet enters the UWT at his/her own risk.

 

The minimum age for UWT is 18 years. There will be no exception to this rule, not even if the person concerned is accompanied by a parent, guardian and/or other adult.

 

For security reasons, visitors leaving the UWT grounds will not be allowed to re-enter the grounds. All instances of forged UWT admission tickets or Bracelets will be prosecuted.

 

UWT tickets or Bracelets are neither refunded nor exchanged for another type of ticket. Stolen, damaged or lost Bracelets will neither be replaced nor refunded.

 

All registered, valid, and activated Bracelets must be scanned upon entering the festival grounds and/or camping grounds.

 

The Organizer and the official ticket seller reserve the right to verify the identity of the festival visitors upon entering the UWT grounds. If a visitor is unable to identify him/herself, he/she will be refused admission to the UWT grounds, without any right to a refund of the admission price.

 

Valid proof of identity includes: a valid ID, passport or driver’s license. The name on the proof of identity must be the same as the name in which the Bracelet is registered. Copies of identity papers are not accepted.

 

Once purchased, tickets may no longer be exchanged/upgraded to another type of ticket, nor will it be possible to change the name and/or address indicated.

Payment methods

UNITE with Tomorrowland is Cashless. Bracelets and POP will be the payment methods in the venue.

This means your Bracelet will not only grant you access to UNITE with Tomorrowland but it will also be the only way to pay for food and drink. It may be top up online before the venue through unitewithtomorrowland.com (recommended) or at the Festival in the different spots.

Lockers

More info soon.

Merchandise

Official Tomorrowland Fashion & Merchandise will be available on the Festival ground.

Flags

UNITE with Tomorrowland encourages the People of Tomorrow to bring the flag of their country to the festival grounds.

Toilets

Using the toilets is free of charge at UNITE with Tomorrowland. There are wooden boards underneath and surrounding the toilets, which will be cleaned on a regular basis.
There are special FreshPoints at the festival site where you can freshen up.

It is strictly prohibited to urinate in public. When caught urinating in public you run the risk of being removed from the festival grounds.

Cameras

Photo devices/ Cameras/
Digital photo cameras and/or video cameras are allowed on the grounds with the exception of (semi) professional equipment. UNITE with Tomorrowland advises to make as many movies as possible and put loads onto YouTube, Facebook, Instagram, Twitter, Flickr, etc.!

Photo- and film recording
During the festival there will be photos and video recordings: when entering the festival grounds all visitors give their silent consent to the organisation to use and broadcast this footage.

Selfie sticks
Selfie sticks up to 1m of length are allowed.

First Aid

During the festival health workers and medical staff will be permanently present. You can recognize them by their flag with a red cross and their uniform. If you need to bring your medication to the festival, please make sure you have a medical letter with you to show at the entrance. 

Can I bring medication?

Tomorrowland conduct an absolute zero tolerance policy with regard to drugs.

If you need to take prescribed medication due to health problems, you need to be in possession of a valid medical certificate.  We can only allow these specific medications if you can present a valid medical certificate at the entrance.

Visitors with a disability

UNITE with Tomorrowland puts in a great effort to make the Festival accessible to visitors with disabilities. So we have paid a lot of attention to the accessibility of the Festival site and its surroundings.

 

Guidance dogs are allowed on the festival grounds. Make sure they are easy recognizable.

 

Adapted toilets are situated in locations all over the festival site.

 

Have you got a disability or are you facing any problems to which you can’t find a solution? Would you just like some more information about this issue? Please send an e-mail to unitewithtomorrowland@blancoynegro.com

Type of tickets

What is the difference between a General Access Ticket and VIP?

All tickets give you access to UNITE with Tomorrowland and to the stage.

 

The General Access ticket gives you regular access to the festival. Comfort zones (VIP decks) are not included in your ticket.

 

The VIP ticket gives you regular access to the festival with access to the VIP decks and some other benefits. Direct and exclusive access to the venue. Exclusive zone with favoured view. Exclusive Bars (food & drink). Exclusive VIP bracelet. Exclusive top-up points. Exclusive restrooms.

Tomorrowland Account

Why do I need to create an account?

By creating a Tomorrowland Account, between April 5 and Apr 15, you are pre-registered for the UNITE with Tomorrowland 2019 pre-sale. You need to use your Tomorrowland Account to enter the ticket sales only during Pre-Sale period. In your Account you find your personal details, preferences and ticket sale dates. In the future other information about UNITE with Tomorrowland will be available.

I have problems with my Tomorrowland account

I did not receive the email to activate my account?

Did you use the Facebook login? You don't need to activate your account. You are able to sign in at the right above corner of the Tomorrowland website.

 

You did not use the Facebook login? Tomorrowland uses a service that prevents blocking the email to most providers. However there still can be a delivery issue for various reasons. Double check your SPAM, Unwanted or mail Quarantaine folder. After checking your SPAM and other folders, please register again with the correct email address.

Rules and regulations

Not allowed objects

It is not allowed to enter the festival grounds with any of the following objects: animals (except guide-dogs), own food and drinks, any glass objects, cans, plastic bottles, spray cans, drugs, weapons, football club flags, sticks, walking sticks (medical crutches and devices excepted), banners, items with discriminating and/or provocative texts and/or expressions, any blunt objects or thrust weapons, firearms or other items that might be used as a weapon, items that might have a negative effect on safety, health or wellbeing of the attendants, fireworks, liquids, torches and any other item with flammable characteristics which may be considered a dangerous hazard by the organization.

UNITE with Tomorrowland decoration

The organisation invests a great deal of effort and manpower to turn UNITE with Tomorrowland into a magical world. Every visitor needs to show proper respect! Tearing, breaking or any other form of destruction to the decoration will result in immediate removal from the festival. Access will be denied for the entire time of the festival.

Press accreditation

Press accreditations are only possible if you are a photographer or journalist with an existing medium. Not for personal purposes or a hobby.

 

For media inquiries, please contact: media@blancoynegro.com

Zero tolerance drugs policy

UNITE with Tomorrowland conducts an absolute zero tolerance policy regarding drugs!

It is forbidden to use, deal and/or be in possession of drugs in the festival grounds. If you are caught using and/or dealing drugs or if you are found in possession of drugs, you will be forced to leave the festival grounds. We will keep a keen eye out to make sure that everyone adheres to this rule.

This policy is rigorously enforced and in relevant and clear cases will lead to our personnel notifying and handing over to the Police.

Directions and instructions of the (security) personnel should be followed immediately. In case of suspicion or actual possession of illegal or dangerous weapons, security is authorized to stop you.

Publicity, flyers and posters

It is prohibited to distribute flyers or hang posters during the festival,l in the streets or on the festival grounds.


More info on: unitewithtomorrowland@blancoynegro.com

General rules and conditions?

Please read the general UNITE with Tomorrowland Spain terms, rules and conditions regarding the ticket sale. These are very important for you to be aware of what is allowed or not and to be informed about the conditions concerning the ticket sale.

 

Advice: Please make sure you read this before buying a ticket. During the ticket sale you are obliged to accept the general rules and conditions of UWT.

 

More info on: unitewithtomorrowland@blancoynegro.com

Safety

Safety is one of the most important priorities of UWT. Therefore, the Organization co-operates with the local police.

 

Police Station: Sant Jordi 40, 08923 Santa Coloma de Gramenet, Barcelona

Local Police Phone: 934 62 40 10

National Police: 091             

Emergencies: 112

 

They will be responsible for the safety of both visitors and local inhabitants.