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FAQ UNITE with Tomorrowland - Abu Dhabi

Questions? This FAQ will help you out.


Here you can find all the information about UNITE with Tomorrowland in Abu Dhabi and answers
to your questions. Please check out this FAQ before you contact the helpdesk.


General

What are the opening and closing hours?

Doors open at 2pm (July 28) and close at 2am (July 29)

Is re-entry possible?

No, re-entry is impossible.

No-entry?

Access to the venue can be refused or denied at all times. Clothes and/or other (visible) physical appearances which express an explicit political, social movement or group, are forbidden. National Dress and flags of any country are strictly prohibited.

What are the prices for food and drinks?

Prices for food and drinks will be communicated at UNITE with Tomorrowland.

How to get there?

Location

 

UNITE with Tomorrowland Abu Dhbai takes place at the du Forum in Yas Island, Abu Dhabi.

 

It can be easily found by GPS or Google Maps.

 

Du Forum is really well connected. You can reach the venue by car/ or local RTA (from Dubai) or DOT (Abu Dhabi) taxis.

Where and when is UNITE with Tomorrowland Abu Dhabi 2018?

UNITE with Tomorrowland Abu Dhbai takes place at the du Forum in Abu Dhabi, Yas Island, UAE. 

 

Date: Saturday July 28th 2018

Tickets

How can I buy a ticket?

You can now buy your ticket via: http://bit.ly/2CZJXJZ    

personalization of your tickets

All ticket buyers will receive their E-tickets via email on July 25 which they need to present with a valid photo ID at the entrance to get access to the venue on show day.

Didn't receive a confirmation mail?

UNITE with Tomorrowland uses a service that prevents blocking the e-mail to most providers. However there still can be a delivery issue for various reasons. In order to solve this, we kindly ask you to:

 

Double check your SPAM, Unwanted or mail Quarantine folder.

Resubmit the pre-registration form and double check the entered e-mail.

 

If this still doesn’t work, please try to pre-register with a gmail or hotmail mailbox. These are known to work well and do not block the pre-registration mail.

 

Official ticket channels

Buy your tickets ONLY from the authorized sales channel and the only official ticket provider www.Platinumlist.net . Tickets you have obtained from any other source will be cancelled. Do not buy your ticket on the street or on unofficial sites. It may be a fraud or false ticket and will not be accepted at the venue for entrance.

Can I upgrade or change my ticket?

Under no circumstances can your ticket be upgraded or changed once it has been purchased.

Can I change the name on my ticket?

Name changes are not possible. Small spelling errors will not cause any problems at the entrance. 

Can I cancel my ticket?

Tickets cannot be cancelled. All purchases are final.

Can I resell my ticket?

No. Furthermore we strongly discourage you to buy tickets from other people or online resellers, as we cannot guarantee the validity of the ticket being sold. The name on this ticket cannot be changed! If the name on the ticket/ bracelet does not match the name on the ID, the organization reserves the right to deny access (even with a mandate of the original owner).

 

 

What should I do in case of issues with my tickets?

 

The UNITE with Tomorrowland ticket sale is based on the software of www.Platinumlist.net

 

If you have any problems with your ticket, please don’t hesitate to contact us at: +971 4 457 3212 (Sun - Sat 10:00 - 20:00)

At the festival

General

All visitors who present themselves at the entrance of the du Arena must be in the possession of a valid UWT (Unite with Tomorrowland) Bracelet registered under their name. If you do not have your bracelet, you will need to find the ticketing/ bracelet booth outside the venue, with your original ticket order receipt, original ID card, personalize your bracelet at the booth with the help of our staff, and wear it.

 

A Bracelet grants one (1) person admission for the day. Anyone in the possession of a Bracelet enters the du Arena at his/her own risk. Each bracelet is associated/linked with a unique ID that must match the owners for entry.

 

The minimum age for UWT is 21 years. There will be no exception to this rule, not even if the person concerned is accompanied by a parent, guardian and/or other adult.

 

For security reasons, visitors leaving the du Arena will not be allowed to re-enter the venue. All instances of forged UWT admission tickets or Bracelets will be prosecuted.

 

UWT tickets or Bracelets are neither refunded nor exchanged for another type of ticket. Stolen, damaged or lost Bracelets will neither be replaced nor refunded.

 

All registered, valid, and activated Bracelets must be scanned upon entering the festival grounds and/or camping grounds.

 

The Organizer and the official ticket seller reserve the right to verify the identity of the festival visitors upon entering the du Arena. If a visitor is unable to identify him/herself, he/she will be refused admission to the venue, without any right to a refund of the admission price.

 

Valid proof of identity includes: a valid ID, passport or driver’s license. The name on the proof of identity must be the same as the name in which the Bracelet is registered. Copies of identity papers are not accepted.

 

Once purchased, tickets may no longer be exchanged/upgraded to another type of ticket, nor will it be possible to change the name and/or address indicated.

Payment methods

UNITE with Tomorrowland Abu Dhabi is based on coupon purchasing system – you cannot purchase food and beverages via cash or credit cards. Visitors can purchase coupons with cash and or credit/debit cards at the coupon booths located inside the venue and use them to make their purchases.

Lockers

There are NO lockers available for UNITE with Tomorrowland Abu Dhabi. 

Flags

UAE law does not permit flags of any country to be brought into the venue

Toilets

Using the toilets is free of charge at UNITE with Tomorrowland Abu Dhabi. 

Photo devices/ Cameras

Digital (semi or professional) photo cameras and/or video cameras are NOT allowed at the venue. GoPros are allowed.

Photo- and film recording

During the festival, there will be photos and video recordings: when entering the festival grounds all visitors give their silent consent to the organization to use and broadcast this footage.

Selfie sticks

Selfie sticks are not allowed.

First Aid

During the festival health workers and medical staff will be permanently present. Look for the first-aid signs if you are in need of assistance.