When purchasing a Global Journey Package, You must expressly agree to the present Specific Terms and Conditions of Sale Global Journey (the “Specific Terms and Conditions”), as well as to the Festival Organizer’s General Terms and Conditions Tomorrowland 2024, available here: www.tomorrowland.com, which also apply to your purchase. If You do not agree to such terms, You will not be able to purchase Global Journey Packages.
Please read these Specific Terms and Conditions carefully before completing Your order.
The Global Journey Package, i.e. the combination of travel services offered to You under the name “Global Journey” is a travel package within the meaning of the Directive (EU) 2015/2302, as transposed into the Belgian law of 21 November 2017 relating to the sale of travel packages, linked travel arrangements and travel services.
You will benefit from all EU rights applying to travel packages. You can find more information on Your key rights under Directive (EU) 2015/2302 via this link. The Directive (EU) 2015/2302 as transposed into national law can be found in English, Dutch or French.
These Specific Terms and Conditions and the pre-contractual information provided to You, including the General Terms and Conditions Tomorrowland 2024 and the General Conditions of Carriage of the relevant airline, train operating company and/or bus provider, form an integral part of the travel package agreement between You and TL Travel.
Terms not described in these Specific Terms and Conditions shall have the meaning ascribed to them in the General Terms and Conditions Tomorrowland 2024.
In case of conflict, the Specific Terms and Conditions always prevail.
The General Terms and Conditions Tomorrowland 2024 can be found here.
The General Conditions of Carriage of the relevant airline, train operating company and bus provider can be found via the below links:
Airlines:
Trains:
Buses:
- Eurobussing
- Rantour
- Lauwers
- Voyage Emil Weber
- Weidel Tours
- Voyage Leonard
Global Journey Packages are suitable for persons with reduced mobility. Please contact us (see Article 10 of these Terms and Conditions) in case you require further information.
Article 2: Global Journey Packages
Global Journey Packages are sold exclusively by TL Travel and through the official Global Journey website (link toevoegen). TL Travel does not sell Global Journey Packages via any other means, nor is any other party allowed to sell Global Journey Packages. Be careful to avoid scams from unreliable parties.
You compile Your Global Journey Package Yourself, by adding the hotel accommodation, entrance tickets for the Festival and transportation of Your choice.
It is Your responsibility to write Your name as well as Your guests’ names and surnames correctly in the registration form during Your purchase of the Global Journey Packages. The e-tickets and documentation for the services will be made according to the name inserted at the time of purchase. TL Travel nor the Festival Organizer are responsible for errors generated by Your incorrect registration.
The maximum number of Global Journey Packages (other than friendship travel packages) that can be purchased for the 2024 edition of the Festival is six (6). Friendship travel packages for the 2024 edition of the Festival can be purchased for up to twenty (20) persons max.
Prices are shown in EUR (€) per person and per package. During the booking procedure and in the summary of the package, You will see a description of the characteristics of and essential information about the package per person.
If you have bought a flight, train, or bus package, the package is based on return tickets including taxes. If You have chosen a hotel accommodation, daily breakfast and city taxes are included.
When entering the number of people in the accommodation search, make sure to enter the exact number of people who will be sharing the same accommodation. It is not possible to share an accommodation with people other than the guests whose names You have registered during Your purchase.
Global Journey Packages are subject to availability and prices can change during the sales period for Global Journey Packages. The Global Journey Packages and prices you may have seen in the Global Journey price simulator are not guaranteed and may be updated ultimately before You make Your purchase. When you make a search on the Global Journey website for a specific Global Journey Package, the website will then check the live availability and price.
Unless expressly otherwise agreed, You will be required to pay the total price of the Global Journey Packages You purchase upon the conclusion of the package travel agreement during the booking process and the Main buyer will receive a confirmation email describing the booking made and services acquired.
Article 4: Cancellation conditions and transferability
You acknowledge that the conditions of cancellation and refund relating to the Global Journey Packages are exclusively governed by Article 4 of the Specific Terms and Conditions.
Global Journey Packages are refundable in accordance with the following cancellation conditions:
- Cancellation before February 19, 2024: 80% of the total package price will be refunded;
- Cancellation before March 18, 2024: 50% of the total package price will be refunded;
- Cancellation before May 31, 2024: 30% of the total package price will be refunded;
- Cancellation after May 31, 2024: no refund will be provided.
You acknowledge that the non-refundable part of the package price shall constitute a reasonable cancellation fee.
The cancellation request can be submitted in writing to info@globaljourney.com and must include full name and e-mail address of the Main Buyer, date of purchase and order number. Requests will be reviewed, processed, and responded to within 40 days. Cancellation requests which do not include the aforementioned information in full will be considered null due to lack of data allowing for identification of the order.
Be careful when finalizing Your purchase. In case of a transfer of the package (a name change) before the 30th of April 2024 a fee of 350 EUR per change will be charged to cover costs and expenses resulting from the name change. After this date, You agree that the Global Journey Packages (the full package nor any individual service) cannot be transferred anymore to another person.
Please make sure to check Your packages very carefully. Changes of certain elements of your package such as transportation, accommodation and/or type of Tomorrowland entrance ticket will not be possible after reservation and booking.
ARTICLE 5: Changes to your travel schedule
It is very important to keep an eye on the schedule of your flight, train or bus journey. Due to unavoidable, unforeseen or extraordinary circumstances, there might be a change to the original schedule. TL Travel nor the Festival Organizer is responsible for any changes in the original travel schedule.
ARTICLE 6: Responsibility for the performance of the package
TL Travel, with registered offices at Korte Vlierstraat 6 Box 211, 2000 Antwerp, Belgium (as travel organizer and the party with whom you conclude the travel package agreement) will be responsible for the proper performance of the Global Journey Package as a whole.
You shall inform TL Travel without undue delay (cf. contact data in Art. 11), considering the circumstances of the case, of any lack of conformity which You perceive during the performance of a travel service included in the Global Journey Package. TL Travel shall without undue delay give appropriate assistance when You are in difficulty during the performance of the Global Journey Package.
You are however responsible for obtaining all required travel documents (such as passports) and visas and for complying with all laws, regulations, orders, demands and travel requirements. It is Your responsibility to ensure that Your travel documents and visas will remain valid for the entirety of the travel, considering the possibility of flight disruptions, and that You carry these with You. To avoid putting your trip at risk, be sure You have travel documents and travel visa that you need.
Global Journey Packages do not include insurance. You are strongly advised to check your insurances, such as, but not limited to, health and cancellation insurance.
Article 8: Tomorrowland Bracelets
For each Global Journey Package, You will receive a personal Tomorrowland Bracelet at the corresponding home address indicated during the booking process.
The Tomorrowland Bracelet is a unique bracelet presented in a special ‘Treasure Case’. If Your Global Journey Packages includes a DreamVille package, your Tomorrowland Bracelet will give you access to both the Festival and DreamVille.
If you receive your Tomorrowland Bracelet at home, you need to activate your Tomorrowland Bracelet before your trip to the Festival. More info can be found at www.tomorrowland.com/mybracelet as from the beginning of July 2024.
The shipping costs regarding the Tomorrowland Bracelet and Treasure Case, as included in the price of the Global Journey Package, will however never be refunded in the event TL Travel is not responsible for (non-)delivery of the bracelet, such as in the following cases (not limited):
- If TL Travel cannot send you the bracelets due to incorrect data, filled by the Main Buyer in during registrations/purchase.
- If the postal service in Your country is not able to deliver the package due to circumstances outside of the control of TL Travel.
- If you choose to pick up your bracelets at the Festival Site or DreamVille.
- If for whatever reason beyond the reasonable control of TL Travel, you don't receive the bracelet at home.
- Do mind we are not able to send Tomorrowland Bracelets to a Postbox address.
Global Journey Packages are compiled with different airlines, train operating companies and/or bus companies. Luggage allowance varies depending on the airline, train operating company and/or bus company whose services are included in the Global Journey Package. The luggage rules of the relevant airline, train operating company and/or bus company shall apply.
- Flight Package: The allowance is usually, without guaranteeing such, a maximum of 20kgs per person but can vary per airline. Make sure to check the website of the airline you’ll be travelling with.
- Train Package: Please check the websites of Eurostar (https://www.eurostar.com/uk-en/travel-info/travel-planning/luggage/luggage-allowances)
- Bus Package: 1 hand luggage (max. 7kg) + 1 baggage (max. 20kg) + 1 tent (max. 10kg)
Article 10: Accomodations - rules and conditions
If You purchased a Global Journey Package including a double room or triple room and yet only one person checks in (or, in the case of the triple room, if only one or two persons check in), this person (or persons, as the case may be) will not be allocated to a single room (or double room, in case of triple room) and will pay the full price of the double, resp. triple room.
If You purchase a Global Journey Package including a double room, You acknowledge and accept that we cannot guarantee the type of room and that the room will have a double bed or two single beds, depending on the availability of the chosen hotel.
Documents presented at check-in at the hotel must match the data provided during the purchase of Your Global Journey Package(s).
You and Your guests are required and accept and undertake to comply with the Hotel Rules (set forth in Annex 1) and with the standards and house rules of the hotel in which You and Your guests are staying (provided to You upon or before Your check-in).
If You have any questions, please check the FAQ of Global Journey on www.tomorrowland.com
In case you have a specific question and the answer cannot be found on the website or in the FAQ, you can contact info@globaljourney.com.
In case of disputes or conflicts between the answers to the FAQ and the present Specific Terms and Conditions, the present Specific Terms and Conditions shall prevail.
Article 12: Disputes and mediation
In the event of a dispute, You on the one hand and TL Travel on the other hand shall first try to reach an amicable agreement. The contact details to reach TL Travel are mentioned in Article 11 of these Specific Terms and Conditions.
If this attempt fails and any party should have complaints regarding the execution of the travel package, then any of the parties involved can ask the Geschillencommissie Reizen vzw (i.e. the Belgian ‘Association Disputes Committee for the Travel Industry’) to initiate a mediation proceeding.
Contact details of the Geschillencommissie Reizen vzw are the following:
- Address: City Atrium, Vooruitgangstraat 50, 1210 Brussels, Belgium
- E-mail: reisgeschillen@clv-gr.be
- Website: http://www.clv-gr.be/
Please take into account that the Geschillencommissie Reizen will only be able to help with disputes regarding the execution of the travel package and not with any merely practical issues You may encounter.
Responsibility and Insurance
To the fullest extent permitted by applicable law, the hotel shall not be responsible for any damage to or loss of Your property. You accept Your responsibility to insure Your property.
Behavior
You must behave in accordance with accepted standards and the house rules of the hotel in which You are staying. Any serious or repeated violation of the hotel’s house rules entitles the hotel to put an end to Your stay without prior notification.
You are liable towards the hotel for any damage caused to persons, hotel property, fittings and equipment and those areas to which the public has access by You and/or Your guests.
You agree to inform the hotel of any change in the use of the rented premises and not to invite any person, and in particular any person whose behavior, reputation or respectability may in any way prejudice the hotel’s property or moral reputation. In the event of non-compliance with this obligation, the hotel has the right to refuse the concerned persons without compensation.
Security
You acknowledge the right of the hotel to take all emergency measures, which it deems necessary. These measures will be dictated by the management in a situation which puts the safety of any person or persons into danger. You do not have the right to claim any compensation from the hotel following the taking of these emergency measures.
The hotel reserves the right, in a situation where the behavior of one or more participants of the events puts the safety of people or the safety of the hotel in general into danger, to terminate the stay of those passengers in the hotel without advance notice and without any compensation to You and/or the other persons for whom You purchased a Global Journey Packagethe client.
Check-in
To confirm a guest room, a security deposit and a valid government-issued photo ID will be required upon check-in. The security deposit can be used for any incidental charges (such as telephone and restaurant costs) that may be incurred during Your stay and that of the other persons for whom You purchased a Global Journey Package. Most common credit cards are acceptable to establish the deposit. Your credit card will be charged immediately, and the amount will be blocked on Your credit card. Alternatively, the hotel may decide that deposit can also be paid in cash. In case no incidental charges were incurred the hotel will release the remaining amount of the authorization if the deposit was paid via credit card. In case the security deposit was established in cash, the hotel will refund in cash (in euro currency).
Generally, without guaranteeing so, You can check in as from 15h00 and Yyour room will be held until midnight. If You think You might arrive after midnight, please contact the hotel. Early check-in is at the discretion of the hotel and is based on the availability of Your room.
Check-out
You can check out any time before the hotel's check-out time, which is generally, without guaranteeing so, around 11h00. If You need to check out an earlier day, the hotel will not be able to credit You and/or the other persons for whom You purchased a Global Journey Package for the unused portion of Yyour/their stay.
Dispute Resolution
You agree, in case You have complaints, to directly contact the hotel management. You will attempt to solve the dispute amicably and refrain from communicating the content of the complaint by press , social media or by any other known communication without having notified the hotel beforehand.
All complaints must be made in writing by registered post within 7 calendar days after the event. Any complaint received after this period will not be taken into consideration. In the case of disputes or legal procedures, only the courts of Antwerp (Belgium) shall have jurisdiction and the laws of Belgium shall be applied in all such disputes.Smoking
Please take note that every hotel is fully non-smoking. In case You do smoke in the hotel, a fine for deep cleaning fee will be charged to You.