General terms and conditions Tomorrowland 2023
These Conditions apply to the purchase of Festival Products and/or Services by the Customer through all Official Sales Channels and the subsequent use of such Festival Products and/or Services by the Festival Visitor (all as defined below).
1.1 Agreement: the agreement between the Customer and the Official Sales Channel (as applicable) for the purchase of Festival Products and/or Services. This Agreement consists of these Conditions, the purchase confirmation and any other provisions attached to or referred to in these Conditions, and/or the purchase confirmation and the general terms and conditions of See Tickets and/or the Travel Partner (as applicable).
1.2 Bracelet Fee: The price charged for a Pick Up sale, where the Tomorrowland Bracelet can be collected at the Pick Up box office at the Festival or at DreamVille. The Bracelet Fee will be announced on www.tomorrowland.com before the official start of ticket sales for the Festival. Treasure Cases are not included in admission tickets purchased as part of a Pick Up sale.
1.3 Conditions: the present general terms and conditions, including their annexes.
1.4 Cashless Account: the online account that the Festival Visitor may create via its Tomorrowland Account with the relevant provider for the purpose of purchasing Pearls, which is subject to the specific conditions set out in Annex 3;
1.5 Consumer: the natural person not acting in the course of his or her commercial, business, craft or professional activity.
1.6 Customer, You, Your, Main Buyer means the consumer, legal entity or de facto association that enters into the Agreement for the purchase of the Festival Products and/or Services as provided herein.
1.7 DreamVille: The official campsite of the Festival with various accommodation options as sold in the DreamVille Packages, subject to the provisions in Annex 5.
1.8 DreamVille Packages: the Festival Products and/or Services which include accommodation at DreamVille and to which the provisions in Appendix 5 apply.
1.9 Exchange Desk: The only official point of sale for Tomorrowland tickets and DreamVille Packages purchased directly from the Festival Organiser (via the See Tickets platform), operational for a limited period of time, to be specified on the Tomorrowland website, and accessible via the Main Buyer's Tomorrowland Account. The Exchange Desk is not open to purchases made from other parties, such as TL Travel and/or Travel Partners, guest tickets, advance tickets, hospitality or B2B.
1.10 Festival: the 2023 edition of the electronic dance music festival 'Tomorrowland', taking place at the Provinciaal Domein De Schorre (Boom, Belgium), from 21 July to 23 July 2023 ('Weekend 1') and from 28 to 30 July 2023 ('Weekend 2').
1.11 Festival Organiser: WEAREONE.world BV, with registered office at Korte Vlierstraat 6, 2000 Antwerp, Belgium, and company number BE 0867.239.782, the organiser and producer of the Festival.
1.12 Festival Travel Package: the various package holidays offered for sale by TL Travel and/or the Travel Partner, including (depending on the specific package) an entry ticket to the Festival, accommodation, flights and transport. Specific conditions of sale apply to Festival Travel Packages. When purchasing such a package, You will be asked to accept those conditions separately. In the event of any conflict, those specific conditions will take precedence over these Conditions at all times.
1.13 Festival Products and/or Services means the products and/or services relating to the Festival, as offered to and purchased by the Customer through the Official Sales Channels, i.e. (i) the Festival Organiser for the purchase of Festival entry tickets (including packages such as Dreamville Package, Full Madness Package, as described in detail at www.tomorrowland.com) and (ii) TL Travel or the Travel Partner for the purchase of Festival Travel Packages. Vouchers may be added to such purchase and vary according to the Official Sales Channel, according to the terms and conditions set out in Annex 4. Pearls may be purchased through the Cashless Account and at the Festival, according to the terms for cashless payments set out in Annex 3.
1.14 Festival Site: Provinciaal Domein De Schorre (Boom, Belgium).
1.15 Festival Visitor: The natural person who visits the Festival and thereto holds a valid authorization, e.g. a validly registered Tomorrowland Bracelet in his/her name (as defined in this Agreement), and ultimately uses the Festival Products and/or Services in accordance with the Agreement (such as, for example, the employees or customers of B2B customers or the natural persons who purchase Festival Products and/or Services in their own name and for their own account).
1.16 Force Majeure: Any of the following circumstances which render the performance of obligations (other than payment obligations) under the Agreement and/or the Festival impossible, impracticable or unsafe: natural disaster, unavoidable accident, fire, strike or other industrial action, war or threat of war, act of hostility towards the state, act of terrorism or threat thereof, riot or civil commotion, national emergency, promulgation, rule, order or act of any government or instrument of government, failure of technical facilities, epidemic (including a health epidemic), pandemic (including a health pandemic), interruption or significant delay or failure of technical facilities, or failure or significant delay of necessary transport services, or any other event or circumstance beyond the reasonable control of the Parties, as applicable. Adverse weather conditions shall in principle not be considered a Force Majeure event, provided, however, that if such weather conditions are severe or threatening enough for a declaration by applicable governmental authorities that the conditions threaten public safety, such weather conditions shall be considered a Force Majeure event hereunder.
1.17 Global Journey: The various Festival Travel Packages offered for sale through TL Travel, as commonly known and marketed under the name 'Global Journey'. Specific conditions of sale apply to Global Journey. Upon purchase of Global Journey, You will be asked to accept those terms and conditions separately. In the event of any conflict, those specific terms and conditions shall prevail over these Conditions at all times.
1.18 Official Sales Channel: Festival Products and/or Services can only be purchased through the Festival Organiser, TL Travel or a Travel Partner. Festival Products and/or Services offered through the Festival Organiser are processed through See Tickets, the service provider of the Festival Organiser.
1.19 Pearls: the official currency of the Festival, which can be purchased through the Cashless Account and at the Festival and loaded onto the Tomorrowland Bracelet. The purchase and use of Pearls are subject to the specific conditions set out in Annex 3.
1.20 Pick Up: the delivery method whereby the Customer must pick up tickets for the Festival at the designated box office near the Festival Site.
1.21 See Tickets: See Tickets BV operates an online platform for ticket sales and admission management and has been contracted by the Festival Organiser as a supplier to make its platform available to the Festival Organiser who may thus enter into an Agreement with the Customer for the sale of certain Festival Products and Services as set out in this Agreement.
1.22 Ticket Refund Fee: if an entry ticket for the Festival purchased from the Festival Organiser (via the See Tickets platform) is refunded after purchase, according to the refund provisions stated here, a Ticket Refund Fee will be charged for each refunded ticket and thus deducted from the refund amount. The Ticket Refund Fee depends on the type of ticket, as well as the date on which the ticket is cancelled, and will be announced on www.tomorrowland.com before the official start of ticket sales for the Festival.
1.23 TL Travel: TL Travel CommV, the Festival Organiser's partner for the sale of Global Journey packages.
1.24 Tomorrowland Account: by creating an online account at www.tomorrowland.com You can pre-register (to the extent pre-registrations are organised by the Festival Organiser) for the sale of Festival Products and/or Services and stay up-to-date on all Tomorrowland news.
1.25 Tomorrowland Bracelet: Festival Visitors can only access the Festival and use their purchased Pearls via a personalised and activated bracelet. If you have purchased a DreamVille Package, your Tomorrowland Bracelet also gives you access to the DreamVille zones. If You have purchased a Comfort, B2B, LOTUS or Exclusive Tables ticket, Your Tomorrowland Bracelet will give You access to the appropriate zones.
1.26 Travel Partner: Tomorrowland's official travel partners expressly listed on www.tomorrowland.com who offer Festival Travel Packages, including an entry ticket to the Festival (DreamVille optionally included), travel (flights/transportation) and/or lodging, and offer them through their own sales channels by adding to the Festival Travel Package a travel service, within the meaning of the EU Package Travel Directive.
1.27 Treasure Case: the case containing the Tomorrowland Bracelet, as sent to the Customer in accordance with these Conditions.
1.28 Treasure Case Fee: the price charged to the Customer for the shipping cost of the Treasure Case with the Tomorrowland Bracelet. The Treasure Case Fee depends on the shipping address (i.e. Belgium vs. Europe vs. worldwide) and may as such vary from order to order. The Treasure Case Fee will be announced on www.tomorrowland.com before the official start of ticket sales for the Festival. If Your order is cancelled before 31 March 2023, the Treasure Case Fee will be refunded. If Your order is cancelled after 31 March 2023, the Treasure Case Fee will not be refunded (as shipping of the Treasure Case will have already started by then). The refund of the Treasure Case Fee is not included in the Ticket Refund Fee (as applicable) and will therefore be added to the Ticket Refund Fee.
1.29 Voucher: A Tomorrowland voucher is an additional purchase from the Festival Organiser or an independent third party, as applicable (e.g. restaurants, locker providers or shuttle services), operating on or around the Festival Site. Vouchers are promoted and offered for sale by the Festival Organiser through the See Tickets platform or a platform of the independent third party. Specific terms and conditions may apply to the purchase of a Voucher, as stated on the Official Sales Channel.
1.30 Waiting List: If one or more types of tickets for the Festival are sold out, the Festival Organiser may open a waiting list. By registering on the Waiting List, You authorise the Festival Organiser to contact you if tickets become available again and the tickets may be offered to You through Waiting List sales.
2. Scope of the Conditions
2.1 The Annexes form an integral part of these Conditions. The Customer is requested to accept these Conditions during the purchase process and at the latest when entering into an Agreement through the Official Sales Channels. You can always consult a recent version of the Conditions at www.tomorrowland.com; or on request from the Festival's customer service department.
2.2 If You purchase Festival Products and/or Services not only for yourself but also for others, we remind You that it is Your sole responsibility to inform those people of these Conditions and any other terms and conditions that may apply to Your purchase (including the terms and conditions mentioned in article 2.3 below), and to obtain their agreement to those terms and conditions prior to Your purchase. For the record, if and to the extent that a direct relationship should arise between the Festival Organiser and the aforementioned persons in the context of the performance of the Agreement (for example, upon the creation of a Tomorrowland Account or the purchase of Pearls or Vouchers), such person will be asked to read and accept the relevant Festival Organiser terms and conditions.
2.3 When You purchase Festival Products and/or Services through TL Travel or another Travel Partner, TL Travel or the other Travel Partner (and not the Festival Organiser) is Your contracting party. You will enter into a direct agreement with them and You will then be subject to their own terms and conditions of sale.
It is the sole responsibility of TL Travel or such Travel Partner to provide You with a copy of the applicable terms and conditions, including these Conditions, during the purchase process and no later than the conclusion of the agreement with You. The Festival Organiser is released from any contractual liability to You.
3. Festival Products and/or Services: general provisions
3.1 No right of withdrawal
The right of withdrawal is expressly excluded based on Article VI.53, 12° of the Belgian Code of Economic Law. This means that You do not have a cooling-off period of fourteen (14) days to revoke, cancel or return the purchase of Festival Products and/or Services.
3.2 Age limit
The minimum age for entry to the Festival is eighteen (18) years. Any person born in 2005 will be allowed entry to the Festival even if that person only turns 18 after the Festival.
No exception will be made to this rule even if the person is accompanied by a parent, guardian and/or other adult. The Festival Organiser will deny entry to the Festival if, for example, the identity check mentioned below shows that the Festival Visitor has not reached that age at the start of the Festival.
3.3 Official Sales Channels
3.3.1 Festival Products and/or Services can only be purchased through the Official Sales Channels.
3.3.2 Festival Products and/or Services obtained by any other means (through another sales channel or by somehow circumventing the procedure prescribed in the pre-registration link giving access to the online ticket shop) will not be considered valid by the Festival Organiser and the Festival Organiser reserves the right to refuse the holder of such ticket access to the Festival.
3.4 Tomorrowland Account and pre-registration
3.4.1 Unless otherwise specified by the Festival Organiser, Festival Products and/or Services can only be sold to persons who have a Tomorrowland Account, which can be created at www.tomorrowland.com. In any event, the Festival Organiser recommends creating a Tomorrowland Account.
3.4.3 The Festival Organiser reserves the right to cancel and offer for sale again admission tickets for the Festival that do not comply with the provisions of this Article 3. In such case, the purchase price for the ticket(s) in question will be refunded to the Main Buyer (and only to the Main Buyer) after deduction of the Ticket Refund Fee and any refund of the Treasure Case Fee, as applicable, and always subject to the cancellation provisions set out in this Agreement.
3.4.4 The Festival Organiser reserves the right to cancel Your purchase for technical reasons (e.g. if existing quotas are exceeded).
3.4.5 Only a Tomorrowland Account can give access to pre-registration for the Festival. The Festival Organiser will inform Tomorrowland Account holders of the start of pre-registrations via the Tomorrowland Account and the contact details provided during account registration. Automated pre-registrations are not permitted.
3.4.6 As soon as the official sale of Festival Products and/or Services starts, the account holder may access the See Tickets and Global Journey online ticket shop via an automatic link in the Tomorrowland Account. The Festival Organiser will operate a queuing system so that – to the extent possible – each person who gains access to the online ticket shop may actually purchase tickets. Only one place in the queue will be allocated per Tomorrowland Account.
3.4.7 The Festival Organiser reserves the right to limit the time the Customer is in the online ticket shop in order to allow as many people as possible to purchase tickets. If the purchase is not completed within this time limit, the Customer will automatically be removed from the online ticket shop and rejoin the queue.
3.4.8 Purchased Festival Products and/or Services cannot be exchanged for another type of Festival Product or Service (e.g. ticket/package).
3.4.7 To promote diversity at the Festival, the first 20 pre-registered people per nationality will be guaranteed to purchase Tomorrowland tickets (in accordance with article 3.5.1). Your nationality is registered in the account settings of Your Tomorrowland Account.
3.4.8 If the nationality You registered during pre-registration does not correspond to the nationality You used during purchase, this adjustment may be considered fraudulent. In this case, the Festival Organiser reserves the right to cancel Your order without refund.
3.5 Festival admission ticket
3.5.1 The maximum number of entrance tickets to the Festival that can be purchased in total during the Belgian Pre-Sale is 5 Full Madness Passes, 5 Day Tickets or DreamVille Packages for a maximum of 5 persons in total (excluding Friendship Packages). During the WorldWide Pre-Sale and WorldWide Ticket Sale, the maximum number of Festival admission tickets that can be purchased in total is 4 Full Madness Passes, 4 day tickets or DreamVille Packages for up to 4 people in total (excluding Friendship Packages). The above limits apply for the entire Tomorrowland 2023 sales period (i.e. in Belgium, worldwide and the Waiting List) and cannot be cumulated at different sales times.
The Festival Organiser reserves the right to organise ticket sales other than those mentioned above (e.g. Friendship Package sales). If applicable, the specific conditions for that particular sale will be published on www.tomorrowland.com so that the Main Buyer can make an informed purchase.
3.5.2 You can only participate in the Belgian Pre-Sale if You are a Belgian resident at the time of the Belgian Pre-Sale and if You choose a Belgian shipping address for the delivery of the Treasure Case (cumulative conditions).
3.5.3 You are only allowed to participate in the sales with one account. If You purchase tickets with different accounts, the Festival Organiser reserves the right to cancel all orders placed by You, from Your different accounts.
3.5.4 Each entry ticket to the Festival is provided to You via an e-ticket and must be personalised by entering the name, email address and nationality of the Festival Visitor. The Festival Visitor may be Yourself or other people for whom You purchase tickets. Business Packages do not require personalisation.
3.5.5 Unless otherwise stated by the Festival Organiser, this personalisation of the Festival entry ticket must take place within the period specified in the ticket confirmation email sent to You. After this period, the personalisation is definitive and the personal data provided may no longer be changed. The Festival Organiser reserves the right to cancel the sale of tickets for the Festival for which personalisation has not taken place within the relevant period.
3.5.6 If You purchase an entry ticket to the Festival not only for Yourself but also for others (Your "Guests"), it shall be Your sole responsibility to obtain - to the extent required by law - the consent of such persons to transmit their personal data to the Festival Organiser in the context of the personalisation of such ticket, as stated herein. The provisions of Article 2.2. shall apply accordingly.
3.5.7 After the personalisation of the entry ticket for the Festival, Your personalised Guests will be invited via the email address You have provided to Us so that each Guest can be invited to create a Tomorrowland Account. Your purchase of an entry ticket for the Festival is only final after all Your Guests have created their own Tomorrowland Account within the deadlines specified in the confirmation email sent to You. The provisions of clause 3.4.2. above shall apply accordingly.
3.5.8 If the nationality You choose during personalisation differs from the nationality You choose for the creation of the Tomorrowland Account, for pre-registration and/or at the time of purchase, the Festival Organiser reserves the right to consider this as fraud and cancel Your entire order.
3.6 Exchange Desk
3.6.1 The Exchange Desk can only be accessed for purchases through the Festival Organiser (via the See Tickets platform).
3.6.2 Admission tickets for the Festival (including DreamVille) can only be exchanged through the official Exchange Desk of the Festival Organiser. The Festival Organiser will offer tickets registered at the Exchange Desk for sale to those registered on the Waiting List. The Exchange Desk does not guarantee that Your ticket will be sold. You will not be able to exchange Your tickets for other tickets, nor can You choose to whom You sell Your tickets. If a Festival entry ticket has been resold through the Exchange Desk, this ticket will no longer give the original owner of the ticket access to the Festival. Festival admission tickets that were exchanged and resold through the Exchange Desk will be refunded to the Main Buyer after deduction of a Ticket Refund Fee.
3.6.3. If Your entire order has been resold via the Exchange Desk, the refund will be executed within a few weeks after the relevant Festival Products and/or Services have been resold. If only part of Your Festival Products and/or Services have been offered and resold via the Exchange Desk, the partial refund will not be executed until several weeks after the Festival.
3.7 Tomorrowland Bracelet
3.7.1 For each Festival entry ticket purchased and personalised, the Festival Organiser will provide You with a Tomorrowland Bracelet, which must be registered before entry to the Festival can be granted to the Festival Visitor. A Tomorrowland Bracelet is personal and can only allow one (1) person access to the Festival.
3.7.2 The Festival Organiser will send all Tomorrowland Bracelets in advance, from the end of June 2023. With the exception of sales occasions where it is explicitly stated that no Treasure Cases will be sent/provided, the Tomorrowland Bracelets will be sent in a Treasure Case and (by default) to the delivery address specified in Your Tomorrowland Account, unless You specify a different delivery address during the purchase process (only possible for Global Journey purchases). You can only enter one (1) delivery address for Your purchase.
3.7.3 It is not possible to change the delivery addresses for Your Tomorrowland Bracelets after You have completed Your purchase, unless You have changed residence within such period. In this case, You must provide the Festival Organiser with an official document from the local authorities showing that You have changed residence. Deadline for another delivery address due to change of residence is 31 March 2023. The Festival Organiser cannot guarantee the change of delivery address for applications received after that date.
If You make Your purchase through Global Journey (TL Travel) or a Travel Partner, delivery address options or other changes to Your order will be governed solely by the applicable terms and conditions of those parties.
3.7.4 The Festival Organiser reserves the right not to deliver a Treasure Case if the Tomorrowland Bracelet is (exceptionally) delivered via Pick Up.
3.7.5 For Festival tickets purchased as part of a Pick Up sale, Tomorrowland Bracelets will not be sent, but must always be picked up at the Pick Up box office at the Festival or in DreamVille. Treasure Cases are not included with Festival tickets as part of Pick Up sales.
Entry to the Festival and identity check
3.7.6 Only a legitimate and registered Tomorrowland Bracelet can grant the Festival Visitor access to the Festival site and/or DreamVille. In order to be admitted to the Festival and/or DreamVille, the Festival Visitor must always be in possession of a valid Tomorrowland Bracelet registered in his/her name. The Festival Visitor enters the Festival grounds and/or DreamVille at his/her own risk.
3.7.7 All Tomorrowland Bracelets will be scanned and validated upon entering the Festival Site and Dreamville.
3.7.8 The Festival Organiser reserves the right to check (or have checked by designated representatives) the identity of anyone entering the Festival Site or DreamVille. If one cannot be identified or if the name on the Tomorrowland Bracelet does not match the identity of the person entering as stated on the identity document, the person concerned will be refused entry to the Festival or DreamVille. A valid proof of identity can be a valid identity card, passport or driving licence. The name on the identity document must be the same as the name on which the Tomorrowland Bracelet is registered. Copies of identity documents will not be accepted.
3.7.9 A denied admission under clause 3.7.8 does not entitle anyone to a refund.
3.7.10 For security reasons, Festival visitors who hold a Day Ticket or Full Madness Pass and leave the Festival Site are not allowed to re-enter the Festival Site until the following day. For security reasons, Festival Visitors in possession of a Tomorrowland Bracelet with access to DreamVille may enter the Festival site until two (2) hours before closing time. Festival visitors with a DreamVille ticket will only be able to re-enter DreamVille from 5pm onwards.
3.7.11 The Tomorrowland Bracelet not only serves as an entry ticket to the Festival. Purchased Pearls are also uploaded on this bracelet. The Festival Visitor is obliged to scan his/her Tomorrowland Bracelet in order to enter the Festival Site, DreamVille and/or exclusive zones to which the respective Tomorrowland Bracelet gives access and to access/use the purchased Pearls.
Loss or theft of your Tomorrowland Bracelet
3.7.12 You are solely responsible for loss or theft of Your Tomorrowland Bracelet after receipt from the Festival Organiser (in accordance with the provisions of these Conditions).
3.7.13 If, for any reason beyond the reasonable control of the Festival Organiser, the Treasure Care and/or Tomorrowland Bracelet cannot be delivered to the address indicated (including errors in the personal details You provide during the registration and purchase procedure, or because the postal package containing the Treasure Case and Your Tomorrowland Bracelet cannot be delivered by the postal services in the destination country), You must contact the Festival Organiser so that it can arrange a collection of the Tomorrowland Bracelet for You at the Pick Up box office at the Festival or in DreamVille. Only Festival Visitors in possession of a valid e-ticket and corresponding ID can collect their personalised Tomorrowland Bracelet. A Tomorrowland Bracelet must always be activated before the Festival Visitor can use it to access the Festival and receive the services listed here.
3.7.14 In case of loss or theft, pursuant to articles 3.7.12 and 3.7.13, the Festival Organiser is never obliged to provide You with a new Treasure Case and/or Tomorrowland Bracelet. Nor can a refund be demanded.
4. Cancellations and refunds
4.1 For purchases from the Festival Organiser (via the See Tickets platform), cancellations and refunds can only be processed as provided here.
For purchases from Global Journey (TL Travel), the terms and conditions specific to Global Journey always take precedence.
For purchases from a Travel Partner, the cancellation and refund policy is governed solely by the Travel Partner's terms and conditions. The Festival Organiser bears no liability whatsoever.
5.1 Liability of the Customer and Festival Visitor
Refusal of access
5.1.1 Those who fail to comply with these Conditions will be immediately refused entry to or removed from the Festival Site. No refunds will be made unless otherwise agreed here.
5.1.2 The Festival Organiser reserves the right to refuse entry to multiple editions of the Festival and/or other events organised by the Festival Organiser and its affiliates, depending on the nature of non-compliance with these Conditions (e.g. if you sell drugs at the Festival).
The Festival Organiser reserves the right to prosecute any holder of forged tickets relating to the Festival and Tomorrowland Bracelets and any person who fails to comply with these Conditions.
5.2 Liability of the Festival Organiser
5.2.1 The Festival Organiser shall only be liable for damage directly and exclusively resulting from an error by the Festival Organiser. Excluded from compensation are (i) damages and losses caused by Force Majeure, (ii) consequential damages and (iii) damages caused by misconduct, recklessness or serious fault by the damaged party.
5.2.2 The Festival Organiser is not liable for damages, theft or any accidents to vehicles or persons in the Festival's official car parks. Such car parks are always used at your own risk.
5.2.3 The Festival Organiser may only cancel or postpone the Festival in case of Force Majeure or if the Festival Organiser has another demonstrable compelling reason to cancel or postpone the Festival. You shall in such case be entitled to compensation in respect of the purchased Festival Products and/or Services in accordance with applicable law, but shall not be entitled to compensation for any other damages (direct or indirect).
6. Festival Products and/or Services purchased from the Festival Organiser
6.1 See Tickets platform
6.1.1 Festival Products and Services can be purchased directly from the Festival Organiser, via a Tomorrowland Account and via the See Tickets platform. A purchase can only be processed after the purchase price has been paid in full:
Entry ticket for the Festival and/or DreamVille
Vouchers issued by the Festival Organiser (e.g. restaurant, locker, parking or other vouchers offered).
6.2.1 Pearls can be purchased via a Cashless Account and uploaded at cashless customer service points at the Festival on a Tomorrowland Bracelet. The purchase and use of Pearls are subject to the specific terms and conditions set out in Annex 3, which have been made available in full text and must be accepted before an online top-up purchase can be made. The terms and conditions for cashless payments will also be made available at the cashless customer service points at the Festival. Anyone purchasing his/her first Pearls through such cashless customer service point at the Festival will be deemed to have accepted these terms and conditions for cashless payments.
7. Global Journey
When You purchase Global Journey packages, TL Travel (and not the Festival Organiser) is Your contracting party. In such case, You enter into an agreement with TL Travel.
For purchases of Global Journey packages, the Global Journey specific terms and conditions of sale apply and are decisive in case of ambiguity or contradiction with these Conditions (e.g. for cancellation and refund). In this context, the Festival Organiser is released from any contractual liability towards You.
8. Festival Products and/or Services purchased from a Travel Partner
8.1 When You purchase Festival Products and/or Services through a Travel Partner, the Travel Partner (and not the Festival Organiser) is Your contracting party. You enter into an agreement with them and are subject to their own terms and conditions of purchase, as well as to these Conditions. In case of conflict or ambiguity, the terms from the agreement between You and the Travel Partner take precedence over these Conditions.
It is the sole responsibility of the Travel Partner to provide You with a copy of the applicable terms and conditions during the purchase process and no later than at the conclusion of the agreement with You. In this context, the Festival Organiser is released from any contractual liability to You.
8.2 For purchases from a Travel Partner, the cancellation and refund policy is governed solely by the Travel Partner's general terms and conditions. The Festival Organiser bears no liability whatsoever.
10. Applicable law, competent court and ODR
10.1 These Conditions are governed exclusively by Belgian law, to the exclusion of the rules of international private law.
10.2 All disputes shall be settled by the competent court in Antwerp, to the exclusion of all other courts. However, the Festival Organiser reserves the right to file a claim with the court that would be competent under the legal jurisdiction rules.
10.3 The Festival Organiser hereby informs You of the existence of the European Union's 'Online Dispute Resolution' platform. In the event of a dispute, the Festival visitor may request an out-of-court dispute resolution request at http://ec/europa.eu/odr.
11. Other provisions
11.1 If any provision of these Conditions, or any part thereof, is or is declared invalid or unenforceable, the remaining provisions of these Conditions or the remainder of that provision shall remain in full force and effect and such provision shall be automatically replaced (by operation of law) by a valid provision that is as close as possible to the invalid provision.