Tomorrowland

General terms and conditions Tomorrowland 2023

These Conditions apply to the purchase of Festival Products and/or Services by the Customer through all Official Sales Channels and the subsequent use of such Festival Products and/or Services by the Festival Visitor (all as defined below).

1. Definitions

1.1 Agreement: the agreement between the Customer and the Official Sales Channel (as applicable) for the purchase of Festival Products and/or Services. This Agreement consists of these Conditions, the purchase confirmation and any other provisions attached to or referred to in these Conditions, and/or the purchase confirmation and the general terms and conditions of See Tickets and/or the Travel Partner (as applicable).

1.2 Bracelet Fee: The price charged for a Pick Up sale, where the Tomorrowland Bracelet can be collected at the Pick Up box office at the Festival or at DreamVille. The Bracelet Fee will be announced on www.tomorrowland.com before the official start of ticket sales for the Festival. Treasure Cases are not included in admission tickets purchased as part of a Pick Up sale.

1.3 Conditions: the present general terms and conditions, including their annexes.

1.4 Cashless Account: the online account that the Festival Visitor may create via its Tomorrowland Account with the relevant provider for the purpose of purchasing Pearls, which is subject to the specific conditions set out in Annex 3;

1.5 Consumer: the natural person not acting in the course of his or her commercial, business, craft or professional activity.

1.6 Customer, You, Your, Main Buyer means the consumer, legal entity or de facto association that enters into the Agreement for the purchase of the Festival Products and/or Services as provided herein.

1.7 DreamVille: The official campsite of the Festival with various accommodation options as sold in the DreamVille Packages, subject to the provisions in Annex 5.

1.8 DreamVille Packages: the Festival Products and/or Services which include accommodation at DreamVille and to which the provisions in Appendix 5 apply.

1.9 Exchange Desk: The only official point of sale for Tomorrowland tickets and DreamVille Packages purchased directly from the Festival Organiser (via the See Tickets platform), operational for a limited period of time, to be specified on the Tomorrowland website, and accessible via the Main Buyer's Tomorrowland Account. The Exchange Desk is not open to purchases made from other parties, such as TL Travel and/or Travel Partners, guest tickets, advance tickets, hospitality or B2B.

1.10 Festival: the 2023 edition of the electronic dance music festival 'Tomorrowland', taking place at the Provinciaal Domein De Schorre (Boom, Belgium), from 21 July to 23 July 2023 ('Weekend 1') and from 28 to 30 July 2023 ('Weekend 2').

1.11 Festival Organiser: WEAREONE.world BV, with registered office at Korte Vlierstraat 6, 2000 Antwerp, Belgium, and company number BE 0867.239.782, the organiser and producer of the Festival.

1.12 Festival Travel Package: the various package holidays offered for sale by TL Travel and/or the Travel Partner, including (depending on the specific package) an entry ticket to the Festival, accommodation, flights and transport. Specific conditions of sale apply to Festival Travel Packages. When purchasing such a package, You will be asked to accept those conditions separately. In the event of any conflict, those specific conditions will take precedence over these Conditions at all times.

1.13 Festival Products and/or Services means the products and/or services relating to the Festival, as offered to and purchased by the Customer through the Official Sales Channels, i.e. (i) the Festival Organiser for the purchase of Festival entry tickets (including packages such as Dreamville Package, Full Madness Package, as described in detail at www.tomorrowland.com) and (ii) TL Travel or the Travel Partner for the purchase of Festival Travel Packages. Vouchers may be added to such purchase and vary according to the Official Sales Channel, according to the terms and conditions set out in Annex 4. Pearls may be purchased through the Cashless Account and at the Festival, according to the terms for cashless payments set out in Annex 3.

1.14 Festival Site: Provinciaal Domein De Schorre (Boom, Belgium).

1.15 Festival Visitor: The natural person who visits the Festival and thereto holds a valid authorization, e.g. a validly registered Tomorrowland Bracelet in his/her name (as defined in this Agreement), and ultimately uses the Festival Products and/or Services in accordance with the Agreement (such as, for example, the employees or customers of B2B customers or the natural persons who purchase Festival Products and/or Services in their own name and for their own account).

1.16 Force Majeure: Any of the following circumstances which render the performance of obligations (other than payment obligations) under the Agreement and/or the Festival impossible, impracticable or unsafe: natural disaster, unavoidable accident, fire, strike or other industrial action, war or threat of war, act of hostility towards the state, act of terrorism or threat thereof, riot or civil commotion, national emergency, promulgation, rule, order or act of any government or instrument of government, failure of technical facilities, epidemic (including a health epidemic), pandemic (including a health pandemic), interruption or significant delay or failure of technical facilities, or failure or significant delay of necessary transport services, or any other event or circumstance beyond the reasonable control of the Parties, as applicable. Adverse weather conditions shall in principle not be considered a Force Majeure event, provided, however, that if such weather conditions are severe or threatening enough for a declaration by applicable governmental authorities that the conditions threaten public safety, such weather conditions shall be considered a Force Majeure event hereunder.

1.17 Global Journey: The various Festival Travel Packages offered for sale through TL Travel, as commonly known and marketed under the name 'Global Journey'. Specific conditions of sale apply to Global Journey. Upon purchase of Global Journey, You will be asked to accept those terms and conditions separately. In the event of any conflict, those specific terms and conditions shall prevail over these Conditions at all times.

1.18 Official Sales Channel: Festival Products and/or Services can only be purchased through the Festival Organiser, TL Travel or a Travel Partner. Festival Products and/or Services offered through the Festival Organiser are processed through See Tickets, the service provider of the Festival Organiser.

1.19 Pearls: the official currency of the Festival, which can be purchased through the Cashless Account and at the Festival and loaded onto the Tomorrowland Bracelet. The purchase and use of Pearls are subject to the specific conditions set out in Annex 3.

1.20 Pick Up: the delivery method whereby the Customer must pick up tickets for the Festival at the designated box office near the Festival Site.

1.21 See Tickets: See Tickets BV operates an online platform for ticket sales and admission management and has been contracted by the Festival Organiser as a supplier to make its platform available to the Festival Organiser who may thus enter into an Agreement with the Customer for the sale of certain Festival Products and Services as set out in this Agreement.

1.22 Ticket Refund Fee: if an entry ticket for the Festival purchased from the Festival Organiser (via the See Tickets platform) is refunded after purchase, according to the refund provisions stated here, a Ticket Refund Fee will be charged for each refunded ticket and thus deducted from the refund amount. The Ticket Refund Fee depends on the type of ticket, as well as the date on which the ticket is cancelled, and will be announced on www.tomorrowland.com before the official start of ticket sales for the Festival.

1.23 TL Travel: TL Travel CommV, the Festival Organiser's partner for the sale of Global Journey packages.

1.24 Tomorrowland Account: by creating an online account at www.tomorrowland.com You can pre-register (to the extent pre-registrations are organised by the Festival Organiser) for the sale of Festival Products and/or Services and stay up-to-date on all Tomorrowland news.

1.25 Tomorrowland Bracelet: Festival Visitors can only access the Festival and use their purchased Pearls via a personalised and activated bracelet. If you have purchased a DreamVille Package, your Tomorrowland Bracelet also gives you access to the DreamVille zones. If You have purchased a Comfort, B2B, LOTUS or Exclusive Tables ticket, Your Tomorrowland Bracelet will give You access to the appropriate zones.

1.26 Travel Partner: Tomorrowland's official travel partners expressly listed on www.tomorrowland.com who offer Festival Travel Packages, including an entry ticket to the Festival (DreamVille optionally included), travel (flights/transportation) and/or lodging, and offer them through their own sales channels by adding to the Festival Travel Package a travel service, within the meaning of the EU Package Travel Directive.

1.27 Treasure Case: the case containing the Tomorrowland Bracelet, as sent to the Customer in accordance with these Conditions.

1.28 Treasure Case Fee: the price charged to the Customer for the shipping cost of the Treasure Case with the Tomorrowland Bracelet. The Treasure Case Fee depends on the shipping address (i.e. Belgium vs. Europe vs. worldwide) and may as such vary from order to order. The Treasure Case Fee will be announced on www.tomorrowland.com before the official start of ticket sales for the Festival. If Your order is cancelled before 31 March 2023, the Treasure Case Fee will be refunded. If Your order is cancelled after 31 March 2023, the Treasure Case Fee will not be refunded (as shipping of the Treasure Case will have already started by then). The refund of the Treasure Case Fee is not included in the Ticket Refund Fee (as applicable) and will therefore be added to the Ticket Refund Fee.

1.29 Voucher: A Tomorrowland voucher is an additional purchase from the Festival Organiser or an independent third party, as applicable (e.g. restaurants, locker providers or shuttle services), operating on or around the Festival Site. Vouchers are promoted and offered for sale by the Festival Organiser through the See Tickets platform or a platform of the independent third party. Specific terms and conditions may apply to the purchase of a Voucher, as stated on the Official Sales Channel.

1.30 Waiting List: If one or more types of tickets for the Festival are sold out, the Festival Organiser may open a waiting list. By registering on the Waiting List, You authorise the Festival Organiser to contact you if tickets become available again and the tickets may be offered to You through Waiting List sales.

2. Scope of the Conditions

2.1 The Annexes form an integral part of these Conditions. The Customer is requested to accept these Conditions during the purchase process and at the latest when entering into an Agreement through the Official Sales Channels. You can always consult a recent version of the Conditions at www.tomorrowland.com; or on request from the Festival's customer service department.

2.2 If You purchase Festival Products and/or Services not only for yourself but also for others, we remind You that it is Your sole responsibility to inform those people of these Conditions and any other terms and conditions that may apply to Your purchase (including the terms and conditions mentioned in article 2.3 below), and to obtain their agreement to those terms and conditions prior to Your purchase. For the record, if and to the extent that a direct relationship should arise between the Festival Organiser and the aforementioned persons in the context of the performance of the Agreement (for example, upon the creation of a Tomorrowland Account or the purchase of Pearls or Vouchers), such person will be asked to read and accept the relevant Festival Organiser terms and conditions.

2.3 When You purchase Festival Products and/or Services through TL Travel or another Travel Partner, TL Travel or the other Travel Partner (and not the Festival Organiser) is Your contracting party. You will enter into a direct agreement with them and You will then be subject to their own terms and conditions of sale.

It is the sole responsibility of TL Travel or such Travel Partner to provide You with a copy of the applicable terms and conditions, including these Conditions, during the purchase process and no later than the conclusion of the agreement with You. The Festival Organiser is released from any contractual liability to You.

3. Festival Products and/or Services: general provisions

3.1 No right of withdrawal

The right of withdrawal is expressly excluded based on Article VI.53, 12° of the Belgian Code of Economic Law. This means that You do not have a cooling-off period of fourteen (14) days to revoke, cancel or return the purchase of Festival Products and/or Services.

3.2 Age limit

The minimum age for entry to the Festival is eighteen (18) years. Any person born in 2005 will be allowed entry to the Festival even if that person only turns 18 after the Festival.

No exception will be made to this rule even if the person is accompanied by a parent, guardian and/or other adult. The Festival Organiser will deny entry to the Festival if, for example, the identity check mentioned below shows that the Festival Visitor has not reached that age at the start of the Festival.

3.3 Official Sales Channels

3.3.1 Festival Products and/or Services can only be purchased through the Official Sales Channels.

3.3.2 Festival Products and/or Services obtained by any other means (through another sales channel or by somehow circumventing the procedure prescribed in the pre-registration link giving access to the online ticket shop) will not be considered valid by the Festival Organiser and the Festival Organiser reserves the right to refuse the holder of such ticket access to the Festival.

3.4 Tomorrowland Account and pre-registration

General

3.4.1 Unless otherwise specified by the Festival Organiser, Festival Products and/or Services can only be sold to persons who have a Tomorrowland Account, which can be created at www.tomorrowland.com. In any event, the Festival Organiser recommends creating a Tomorrowland Account.

3.4.2 When creating a Tomorrowland Account, You will be asked to read and accept the Festival Organiser's terms and conditions and privacy policy for the Tomorrowland Account.

3.4.3 The Festival Organiser reserves the right to cancel and offer for sale again admission tickets for the Festival that do not comply with the provisions of this Article 3. In such case, the purchase price for the ticket(s) in question will be refunded to the Main Buyer (and only to the Main Buyer) after deduction of the Ticket Refund Fee and any refund of the Treasure Case Fee, as applicable, and always subject to the cancellation provisions set out in this Agreement.

3.4.4 The Festival Organiser reserves the right to cancel Your purchase for technical reasons (e.g. if existing quotas are exceeded).

Preregistration

3.4.5 Only a Tomorrowland Account can give access to pre-registration for the Festival. The Festival Organiser will inform Tomorrowland Account holders of the start of pre-registrations via the Tomorrowland Account and the contact details provided during account registration. Automated pre-registrations are not permitted.

3.4.6 As soon as the official sale of Festival Products and/or Services starts, the account holder may access the See Tickets and Global Journey online ticket shop via an automatic link in the Tomorrowland Account. The Festival Organiser will operate a queuing system so that – to the extent possible – each person who gains access to the online ticket shop may actually purchase tickets. Only one place in the queue will be allocated per Tomorrowland Account.

3.4.7 The Festival Organiser reserves the right to limit the time the Customer is in the online ticket shop in order to allow as many people as possible to purchase tickets. If the purchase is not completed within this time limit, the Customer will automatically be removed from the online ticket shop and rejoin the queue.

3.4.8 Purchased Festival Products and/or Services cannot be exchanged for another type of Festival Product or Service (e.g. ticket/package).

First 20

3.4.7 To promote diversity at the Festival, the first 20 pre-registered people per nationality will be guaranteed to purchase Tomorrowland tickets (in accordance with article 3.5.1). Your nationality is registered in the account settings of Your Tomorrowland Account.

3.4.8 If the nationality You registered during pre-registration does not correspond to the nationality You used during purchase, this adjustment may be considered fraudulent. In this case, the Festival Organiser reserves the right to cancel Your order without refund.

3.5 Festival admission ticket

3.5.1 The maximum number of entrance tickets to the Festival that can be purchased in total during the Belgian Pre-Sale is 5 Full Madness Passes, 5 Day Tickets or DreamVille Packages for a maximum of 5 persons in total (excluding Friendship Packages). During the WorldWide Pre-Sale and WorldWide Ticket Sale, the maximum number of Festival admission tickets that can be purchased in total is 4 Full Madness Passes, 4 day tickets or DreamVille Packages for up to 4 people in total (excluding Friendship Packages). The above limits apply for the entire Tomorrowland 2023 sales period (i.e. in Belgium, worldwide and the Waiting List) and cannot be cumulated at different sales times.

The Festival Organiser reserves the right to organise ticket sales other than those mentioned above (e.g. Friendship Package sales). If applicable, the specific conditions for that particular sale will be published on www.tomorrowland.com so that the Main Buyer can make an informed purchase.

3.5.2 You can only participate in the Belgian Pre-Sale if You are a Belgian resident at the time of the Belgian Pre-Sale and if You choose a Belgian shipping address for the delivery of the Treasure Case (cumulative conditions).

3.5.3 You are only allowed to participate in the sales with one account. If You purchase tickets with different accounts, the Festival Organiser reserves the right to cancel all orders placed by You, from Your different accounts.

Personalisation

3.5.4 Each entry ticket to the Festival is provided to You via an e-ticket and must be personalised by entering the name, email address and nationality of the Festival Visitor. The Festival Visitor may be Yourself or other people for whom You purchase tickets. Business Packages do not require personalisation.

3.5.5 Unless otherwise stated by the Festival Organiser, this personalisation of the Festival entry ticket must take place within the period specified in the ticket confirmation email sent to You. After this period, the personalisation is definitive and the personal data provided may no longer be changed. The Festival Organiser reserves the right to cancel the sale of tickets for the Festival for which personalisation has not taken place within the relevant period.

3.5.6 If You purchase an entry ticket to the Festival not only for Yourself but also for others (Your "Guests"), it shall be Your sole responsibility to obtain - to the extent required by law - the consent of such persons to transmit their personal data to the Festival Organiser in the context of the personalisation of such ticket, as stated herein. The provisions of Article 2.2. shall apply accordingly.

3.5.7 After the personalisation of the entry ticket for the Festival, Your personalised Guests will be invited via the email address You have provided to Us so that each Guest can be invited to create a Tomorrowland Account. Your purchase of an entry ticket for the Festival is only final after all Your Guests have created their own Tomorrowland Account within the deadlines specified in the confirmation email sent to You. The provisions of clause 3.4.2. above shall apply accordingly.

3.5.8 If the nationality You choose during personalisation differs from the nationality You choose for the creation of the Tomorrowland Account, for pre-registration and/or at the time of purchase, the Festival Organiser reserves the right to consider this as fraud and cancel Your entire order.

3.6 Exchange Desk

3.6.1 The Exchange Desk can only be accessed for purchases through the Festival Organiser (via the See Tickets platform).

3.6.2 Admission tickets for the Festival (including DreamVille) can only be exchanged through the official Exchange Desk of the Festival Organiser. The Festival Organiser will offer tickets registered at the Exchange Desk for sale to those registered on the Waiting List. The Exchange Desk does not guarantee that Your ticket will be sold. You will not be able to exchange Your tickets for other tickets, nor can You choose to whom You sell Your tickets. If a Festival entry ticket has been resold through the Exchange Desk, this ticket will no longer give the original owner of the ticket access to the Festival. Festival admission tickets that were exchanged and resold through the Exchange Desk will be refunded to the Main Buyer after deduction of a Ticket Refund Fee.

3.6.3. If Your entire order has been resold via the Exchange Desk, the refund will be executed within a few weeks after the relevant Festival Products and/or Services have been resold. If only part of Your Festival Products and/or Services have been offered and resold via the Exchange Desk, the partial refund will not be executed until several weeks after the Festival.

3.7 Tomorrowland Bracelet

3.7.1 For each Festival entry ticket purchased and personalised, the Festival Organiser will provide You with a Tomorrowland Bracelet, which must be registered before entry to the Festival can be granted to the Festival Visitor. A Tomorrowland Bracelet is personal and can only allow one (1) person access to the Festival.

3.7.2 The Festival Organiser will send all Tomorrowland Bracelets in advance, from the end of June 2023. With the exception of sales occasions where it is explicitly stated that no Treasure Cases will be sent/provided, the Tomorrowland Bracelets will be sent in a Treasure Case and (by default) to the delivery address specified in Your Tomorrowland Account, unless You specify a different delivery address during the purchase process (only possible for Global Journey purchases). You can only enter one (1) delivery address for Your purchase.

3.7.3 It is not possible to change the delivery addresses for Your Tomorrowland Bracelets after You have completed Your purchase, unless You have changed residence within such period. In this case, You must provide the Festival Organiser with an official document from the local authorities showing that You have changed residence. Deadline for another delivery address due to change of residence is 31 March 2023. The Festival Organiser cannot guarantee the change of delivery address for applications received after that date.

If You make Your purchase through Global Journey (TL Travel) or a Travel Partner, delivery address options or other changes to Your order will be governed solely by the applicable terms and conditions of those parties.

3.7.4 The Festival Organiser reserves the right not to deliver a Treasure Case if the Tomorrowland Bracelet is (exceptionally) delivered via Pick Up.

3.7.5 For Festival tickets purchased as part of a Pick Up sale, Tomorrowland Bracelets will not be sent, but must always be picked up at the Pick Up box office at the Festival or in DreamVille. Treasure Cases are not included with Festival tickets as part of Pick Up sales.

Entry to the Festival and identity check

3.7.6 Only a legitimate and registered Tomorrowland Bracelet can grant the Festival Visitor access to the Festival site and/or DreamVille. In order to be admitted to the Festival and/or DreamVille, the Festival Visitor must always be in possession of a valid Tomorrowland Bracelet registered in his/her name. The Festival Visitor enters the Festival grounds and/or DreamVille at his/her own risk.

3.7.7 All Tomorrowland Bracelets will be scanned and validated upon entering the Festival Site and Dreamville.

3.7.8 The Festival Organiser reserves the right to check (or have checked by designated representatives) the identity of anyone entering the Festival Site or DreamVille. If one cannot be identified or if the name on the Tomorrowland Bracelet does not match the identity of the person entering as stated on the identity document, the person concerned will be refused entry to the Festival or DreamVille. A valid proof of identity can be a valid identity card, passport or driving licence. The name on the identity document must be the same as the name on which the Tomorrowland Bracelet is registered. Copies of identity documents will not be accepted.

3.7.9 A denied admission under clause 3.7.8 does not entitle anyone to a refund.

3.7.10 For security reasons, Festival visitors who hold a Day Ticket or Full Madness Pass and leave the Festival Site are not allowed to re-enter the Festival Site until the following day. For security reasons, Festival Visitors in possession of a Tomorrowland Bracelet with access to DreamVille may enter the Festival site until two (2) hours before closing time. Festival visitors with a DreamVille ticket will only be able to re-enter DreamVille from 5pm onwards.

Other services

3.7.11 The Tomorrowland Bracelet not only serves as an entry ticket to the Festival. Purchased Pearls are also uploaded on this bracelet. The Festival Visitor is obliged to scan his/her Tomorrowland Bracelet in order to enter the Festival Site, DreamVille and/or exclusive zones to which the respective Tomorrowland Bracelet gives access and to access/use the purchased Pearls.

Loss or theft of your Tomorrowland Bracelet

3.7.12 You are solely responsible for loss or theft of Your Tomorrowland Bracelet after receipt from the Festival Organiser (in accordance with the provisions of these Conditions).

3.7.13 If, for any reason beyond the reasonable control of the Festival Organiser, the Treasure Care and/or Tomorrowland Bracelet cannot be delivered to the address indicated (including errors in the personal details You provide during the registration and purchase procedure, or because the postal package containing the Treasure Case and Your Tomorrowland Bracelet cannot be delivered by the postal services in the destination country), You must contact the Festival Organiser so that it can arrange a collection of the Tomorrowland Bracelet for You at the Pick Up box office at the Festival or in DreamVille. Only Festival Visitors in possession of a valid e-ticket and corresponding ID can collect their personalised Tomorrowland Bracelet. A Tomorrowland Bracelet must always be activated before the Festival Visitor can use it to access the Festival and receive the services listed here.

3.7.14 In case of loss or theft, pursuant to articles 3.7.12 and 3.7.13, the Festival Organiser is never obliged to provide You with a new Treasure Case and/or Tomorrowland Bracelet. Nor can a refund be demanded.

4. Cancellations and refunds

4.1 For purchases from the Festival Organiser (via the See Tickets platform), cancellations and refunds can only be processed as provided here.

For purchases from Global Journey (TL Travel), the terms and conditions specific to Global Journey always take precedence.

For purchases from a Travel Partner, the cancellation and refund policy is governed solely by the Travel Partner's terms and conditions. The Festival Organiser bears no liability whatsoever.

5. Liability

5.1 Liability of the Customer and Festival Visitor

Refusal of access

5.1.1 Those who fail to comply with these Conditions will be immediately refused entry to or removed from the Festival Site. No refunds will be made unless otherwise agreed here.

5.1.2 The Festival Organiser reserves the right to refuse entry to multiple editions of the Festival and/or other events organised by the Festival Organiser and its affiliates, depending on the nature of non-compliance with these Conditions (e.g. if you sell drugs at the Festival).

Prosecution

The Festival Organiser reserves the right to prosecute any holder of forged tickets relating to the Festival and Tomorrowland Bracelets and any person who fails to comply with these Conditions.

5.2 Liability of the Festival Organiser

Direct damage

5.2.1 The Festival Organiser shall only be liable for damage directly and exclusively resulting from an error by the Festival Organiser. Excluded from compensation are (i) damages and losses caused by Force Majeure, (ii) consequential damages and (iii) damages caused by misconduct, recklessness or serious fault by the damaged party.

5.2.2 The Festival Organiser is not liable for damages, theft or any accidents to vehicles or persons in the Festival's official car parks. Such car parks are always used at your own risk.

Force majeure

5.2.3 The Festival Organiser may only cancel or postpone the Festival in case of Force Majeure or if the Festival Organiser has another demonstrable compelling reason to cancel or postpone the Festival. You shall in such case be entitled to compensation in respect of the purchased Festival Products and/or Services in accordance with applicable law, but shall not be entitled to compensation for any other damages (direct or indirect).

6. Festival Products and/or Services purchased from the Festival Organiser

6.1 See Tickets platform

6.1.1 Festival Products and Services can be purchased directly from the Festival Organiser, via a Tomorrowland Account and via the See Tickets platform. A purchase can only be processed after the purchase price has been paid in full:

Entry ticket for the Festival and/or DreamVille
Vouchers issued by the Festival Organiser (e.g. restaurant, locker, parking or other vouchers offered).

6.1.2 The Festival Organiser's Conditions and privacy policy and See Tickets' terms and conditions and privacy policy are made available in full text and must be accepted before a purchase can be made.

6.2 Pearls

6.2.1 Pearls can be purchased via a Cashless Account and uploaded at cashless customer service points at the Festival on a Tomorrowland Bracelet. The purchase and use of Pearls are subject to the specific terms and conditions set out in Annex 3, which have been made available in full text and must be accepted before an online top-up purchase can be made. The terms and conditions for cashless payments will also be made available at the cashless customer service points at the Festival. Anyone purchasing his/her first Pearls through such cashless customer service point at the Festival will be deemed to have accepted these terms and conditions for cashless payments.

7. Global Journey

When You purchase Global Journey packages, TL Travel (and not the Festival Organiser) is Your contracting party. In such case, You enter into an agreement with TL Travel.

For purchases of Global Journey packages, the Global Journey specific terms and conditions of sale apply and are decisive in case of ambiguity or contradiction with these Conditions (e.g. for cancellation and refund). In this context, the Festival Organiser is released from any contractual liability towards You.

8. Festival Products and/or Services purchased from a Travel Partner

8.1 When You purchase Festival Products and/or Services through a Travel Partner, the Travel Partner (and not the Festival Organiser) is Your contracting party. You enter into an agreement with them and are subject to their own terms and conditions of purchase, as well as to these Conditions. In case of conflict or ambiguity, the terms from the agreement between You and the Travel Partner take precedence over these Conditions.

It is the sole responsibility of the Travel Partner to provide You with a copy of the applicable terms and conditions during the purchase process and no later than at the conclusion of the agreement with You. In this context, the Festival Organiser is released from any contractual liability to You.

8.2 For purchases from a Travel Partner, the cancellation and refund policy is governed solely by the Travel Partner's general terms and conditions. The Festival Organiser bears no liability whatsoever.

9. Privacy

9.1 When purchasing and/or using Festival Products and/or Services, personal data will be processed in accordance with the Festival Organiser's privacy policy, as available at www.tomorrowland.com.

9.2 When purchasing through a Travel Partner, You are subject to the privacy policy of that party. The Festival Organiser has no control over the information You enter there and how it is processed and is in no way responsible for it. It is Your responsibility to use this thoughtfully and read the privacy policies of these third parties carefully before accepting them.

10. Applicable law, competent court and ODR

10.1 These Conditions are governed exclusively by Belgian law, to the exclusion of the rules of international private law.

10.2 All disputes shall be settled by the competent court in Antwerp, to the exclusion of all other courts. However, the Festival Organiser reserves the right to file a claim with the court that would be competent under the legal jurisdiction rules.

10.3 The Festival Organiser hereby informs You of the existence of the European Union's 'Online Dispute Resolution' platform. In the event of a dispute, the Festival visitor may request an out-of-court dispute resolution request at http://ec/europa.eu/odr.

11. Other provisions

11.1 If any provision of these Conditions, or any part thereof, is or is declared invalid or unenforceable, the remaining provisions of these Conditions or the remainder of that provision shall remain in full force and effect and such provision shall be automatically replaced (by operation of law) by a valid provision that is as close as possible to the invalid provision.

Annex 1: Access to the Festival

1. Festival opening hours

1.1 The opening hours of the Festival are as follows (subject to change):

Weekend 1

Friday 21 July 2023: 12:00 - 01:00

Saturday 22 July 2023: 12:00 - 01:00

Sunday 23 July 2023: 12:00 - 00:00

Weekend 2

Friday 28 July 2023: 12:00 - 01:00

Saturday 29 July 2023: 12:00 - 01h00

Sunday 30 July 2023: 12:00 - 00:00

1.2 The line-up of artists determines the accessibility of the number of stages and the opening hours of each stage. Outside a stage's opening hours, the stage area is not accessible to the public.

1.3 With a validated Tomorrowland Bracelet, the Festival Visitor can check-in on Friday and Saturday until 22:00; after 22:00 it is no longer possible to enter the Festival Site. On Sunday, the Festival Visitor can check-in until 21:00; after 21:00 it is no longer possible to enter the Festival Site.

The Festival Organiser reserves the right to refuse entry to Festival Visitors who arrive on Friday or Saturday after 10pm and Sunday after 9pm to the Festival Site, even if the Festival visitor holds a valid Festival entry ticket.

1.4 Opening hours DreamVille

DreamVille is open:

Weekend 1: from Thursday 20 July 2023 to Monday 24 July 2023
Weekend 2: from Thursday 27 July 2023 to Monday 31 July 2023

Check-in:

Check-in is possible from Thursday 11:00 to Saturday 12:00.

Check-in is not possible on Sundays.

Check-out:

Check-out is possible until Monday 12.00. All visitors must leave the DreamVille grounds by Monday 12.00. No exceptions will be made.

Only visitors in possession of a Tomorrowland Bracelet with DreamVille access rights will be granted access to the DreamVille grounds.

2. Festival program

2.1 The Festival Organiser may, for compelling reasons (e.g. weather conditions, security, artist cancellations), be required to change or modify the Festival programme and to close Festival stages. In this case, the Festival entry ticket will remain valid and no entry tickets will be refunded or exchanged (in whole or in part).

Annex 2: Tomorrowland 2023 house rules

Tomorrowland aims to be a safe place, where everyone feels welcome and comfortable, where no one faces discrimination or harassment. We wish that everyone, regardless of gender, orientation, culture, religion, ethnicity or disabilities, can be themselves, feel safe and be treated respectfully at the Festival. To achieve this, we expect all visitors to behave responsibly, and the following house rules apply to all visitors of Tomorrowland 2023 (the 'House Rules'). Always aim to be the best version of yourself!

The House Rules are an integral part of the Conditions and are also posted at the entrance to the Festival.

The House Rules are always implemented in accordance with locally applicable rules and regulations.

1. Tickets and Bracelets

Tickets for the Festival and/or Tomorrowland Bracelets are in principle non-refundable or -exchangeable.
In case of loss or theft of Festival tickets and/or Tomorrowland Bracelets, these will not be replaced or refunded.
Persons under 18 will not be admitted, even if accompanied by a parent, guardian and/or other adolescents. Festival Visitors born in 2005 will be admitted to the Festival, even if the age of 18 is not reached until after the Festival.
The Festival Organiser and/or the official ticket vendor reserve the right to check the identity of the Festival Visitor when checking the ticket and/or scanning the Tomorrowland Bracelet. If you are unable to present a valid identification document, security is authorised to refuse you access to the Festival and/or DreamVille. The following are considered valid identification documents: identity card, passport or driving licence. Copies will not be accepted. If you are caught with a false identity document, this will be considered identity fraud and you will be refused entry to the Festival. You will also face criminal charges.
Tickets for the Festival, for DreamVille and/or Tomorrowland Bracelets may not be used for commercial or promotional purposes without prior permission from the Festival Organiser.
Tickets for the Festival, for DreamVille and/or Tomorrowland Bracelets may not be resold without the express and written consent of the Festival Organiser or official ticket seller. Tickets for the Festival that are resold without this express and written consent of the Festival Organiser and/or official ticket vendor shall not entitle you to enter the Festival. The Festival Organiser and/or official ticket vendor also reserve the right to cancel tickets for the Festival as soon as it is established that tickets for the Festival have been offered for sale despite this prohibition. The costs resulting from such cancellation shall be recovered from the buyer.
Changes in the line-up will not result in a full or even partial refund of the ticket for the Festival and/or DreamVille.
Forgery of tickets, Vouchers and/or Tomorrowland Bracelets will be prosecuted.
Visitors may not enter areas to which their Tomorrowland Bracelet does not grant access (e.g. DreamVille, the comfort zone, press zones, backstage, the 'front of house'/direction zone, stages, etc.).

2. Access control

Access control is based on applicable legislation, aimed at detecting weapons and dangerous objects. Should these items be present on the Festival grounds or DreamVille, they could have a negative impact on the smooth running of the event or endanger the safety of visitors.
Entry to the Festival site and/or DreamVille may be refused and visitors may be removed from the Festival Site and/or DreamVille (without entitlement to a refund of the entry fee) if, in the opinion of the Festival Organiser or its representatives, a visitor is or could reasonably constitute a danger to himself and/or others visitors, in particular if the visitor: (the following list is not exhaustive):

o is under the influence of alcohol or drugs;

o is in possession of drugs or dealing drugs;

o had previously been refused entry to other events/meetings by the Festival Organiser or other authorities;

o displays behaviour or wears clothing clearly aimed at disturbing the peace, provoking or inciting violence, hatred, anger, xenophobia, racial hatred, etc;

o endanger the lives of other visitors;

o is in possession of prohibited items;

o refuses to be searched by authorised security personnel;

o refuses or fails to comply with the Conditions.

2. Security check

Entry to the Festival Site and/or DreamVille implies acceptance of all prevention and control measures taken by the Festival Organiser or security team, including the search of persons and bags.
Anyone wishing to enter the Festival Site and/or DreamVille may be searched by authorised security personnel before gaining access to the Festival Site and/or DreamVille, always in accordance with local applicable laws and regulations.
Authorised security personnel may ask people of the same sex to be searched and/or have their clothes and luggage searched to intercept prohibited items as set out in the House Rules (as incorporated herein). If prohibited items are found, security personnel have the right to confiscate them and refuse their owner access to the Festival and/or DreamVille. In case of such confiscation or refusal, no refund will be made.
Everyone present on the Festival Site and/or DreamVille must at all times comply with the instructions and guidelines of the Festival Organiser or his authorised representatives on the Festival Site and/or DreamVille, in order to ensure public order and safety during the Festival.
For security reasons, the Festival Organiser reserves the right:

- to pause or stop the Festival;
- to prevent visitors from leaving the Festival grounds and/or DreamVille until further notice;
- to ask visitors to leave the Festival Site and/or DreamVille;
- to refuse visitors access to the Festival Site and/or DreamVille, even if they are in possession of a valid admission ticket.

Visitors to Tomorrowland and/or DreamVille are not allowed:

o to enter zones to which their Tomorrowland Bracelet does not grant access (DreamVille, the comfort zone, press zones, backstage, the 'front of house'/direction zone, stages, etc.);

o to climb on tents, structures, fences, light bridges, benches or other structures on the Festival Site;

o to block entrances, exits and emergency exits;

o to disguise themselves so as to be unrecognisable with the intention of disturbing the peace or endangering the safety of other visitors;

o to sell food, drinks or other products without the express permission of the Festival Organiser;

o throwing or shooting objects in solid, liquid or gas form;

o to smoke in places where smoking is prohibited, especially in tents, buildings and other indoor venues;

o to urinate in public, except in places provided for that purpose;

o to wear full face masks (masks, morph suites, etc.);

o to park a vehicle without official permission from the Festival Organiser. Cars may be towed away at the owner/user's expense;

o to take down, tear down or destroy decorations;

o to steal decorations or other material owned by the Festival Organiser, its employees and/or its suppliers;

o to make open fire;

o to do crowd surfing or stage diving;

o to be involved in in any (sexual) criminal offences;

o to wear texts, symbols, objects, clothing and/or other (visible) external expressions that explicitly refer to a political, social movement or group. Anything indicating discrimination, incitement or racism is strictly prohibited.

3. Prohibited items

The following items are prohibited on the Festival Site and/or DreamVille:

o bring your own food and drinks to the Festival Site;

o bring your own food and drinks in glasses to DreamVille;

o drugs or other illegal mind-altering substances;

o deodorant or perfume in packages of more than 100 ml

o other objects (umbrellas, umbrellas, camera tripods, laser pens, etc.) that security personnel decide pose a risk to other Festival visitors;

o projectiles or explosives in solid, liquid or gas form;

o flammable products or materials and aerosols;

o pyrotechnic articles (fireworks, flares, etc.);

o other weapons or sharp, pointed objects (sticks, chains, knives, etc.);

o banners or objects with discriminatory and/or provocative texts or expressions that may be used to disturb the peace, or that may endanger the safety of the crowd and/or cause injury or damage to persons and property;

o animals (except guide dogs for the vision impaired people);

o drones;

o any other objects that the Festival Organiser or its representatives deem dangerous to the organisation and passage of the Festival and/or other visitors.

However, the following items are allowed on the Festival grounds and/or DreamVille:

o guide dogs for visually impaired people;

o own food and drinks only at DreamVille, provided they are not in glass;

o the maximum drink allowed at DreamVille is 6 cans of liquor (max 50 cl per can) and 6 cans or plastic bottles of soft drinks or energy drinks (max 50 cl per can/plastic bottle) per person, an unlimited number of bottles of water. Only closed containers are allowed;

o disposable or pocket cameras;

o pinless retractable umbrellas (not parasols);

o plastic sheeting and blankets to lie/sit on;

o sunscreen, cosmetics, deodorant in packs of up to 100 ml;

o refreshers / atomisers, small backpacks or other bags.

o selfie sticks that are less than 1 m long when extended and are intended for photography only.

It is forbidden to make open fires.
To preserve the safety of the Festival and other visitors, do not disguise yourself unrecognisably.
The directives and instructions of the (security) staff should always be followed immediately. In case of suspicion or actual possession of illegal or dangerous products, security personnel have the right to stop and search the person concerned.

4. Drug policy = zero tellerance

Tomorrowland has an absolute zero tolerance policy on drugs! It is forbidden to carry and/or use drugs on the Festival Site and DreamVille. If you are caught doing so, you will be removed from the Festival Site and/or DreamVille. This policy is strictly enforced and in any event means that the case will be handed over to the police. All visitors will be allowed to deposit drugs in special drug barrels without any (legal) consequences before entering the Festival Site.
It is forbidden to deal drugs on the Festival Site and/or DreamVille. If such a violation is uncovered, you will be removed from the Festival Site and/or DreamVille and handed over to the police.
If a visitor is prescribed certain medication for health reasons, he/she must present a valid medical certificate before being allowed to bring that specific medication onto the Festival Site and/or DreamVille.

5. The festival site - damage to materials

Recreation domain 'De Schorre', the location of the Festival, is a nature reserve. Therefore, all visitors are requested to do their bit to keep the surroundings as clean as possible. On the Festival Site, the campsite and the car park, it is clearly marked where you can leave your rubbish. Please make use of this. 'Love Tomorrow'.
The Festival Organiser puts in a lot of efforts and manpower to make the Festival a magical world. We ask every visitor to show due respect! Tearing off, breaking or any other form of destruction to the material of the Festival Organiser or its suppliers, including theft, will result in removal from the Festival. Entry will be denied for the remainder of the Festival and may be denied for subsequent years.
Visitors are not allowed to climb on tents, structures, fences, light bridges, benches or other structures on the Festival site.

6. Merchandise

The official merchandise 'TML by Tomorrowland' is only available at the Festival, in DreamVille, Tomorrowland's official webshop (store.tomorrowland.com) and in selected outlets.

7. Photographs and video recordings - camera surveillance

Photo and video recordings will be made during the Festival. There is a good chance that you will be filmed. By entering the Festival Site and/or DreamVille, you agree to the processing of these images by WEAREONE.world BV and its partners.
Camera surveillance at the Festival and/or in DreamVille will be carried out in accordance with local legislation. These recordings will only be used for security purposes during the Festival and will not be passed on to third parties, except to the competent authority upon receipt of a formal request.
The Festival Organiser and/or the official ticket vendor reserve the right to verify the identity of visitors.
Digital cameras and/or video cameras are allowed on the grounds with the exception of (semi-)professional equipment. Our advice: make as many videos as possible and post them on the various social media channels!

8. Toilets

Use of toilets is free of charge at the Festival and/or in DreamVille. It is strictly forbidden to urinate in public, except in the places provided for that purpose. If you are caught urinating in public, you risk being removed from the Festival Site and/or DreamVille.

9. Smoke

Smoking is prohibited in indoor areas (such as tents, buildings and indoor venues).

10. Promotion

It is forbidden to distribute flyers or put-up posters during the Festival. Visitors wishing to promote their own events can place an ad in the Tomorrowland newspaper distributed to visitors during the Festival. For more information, please visit promotion@tomorrowland.com.

11. Safety in front of and around the stage

11.1 Prohibited actions

Crowd surfing and stage diving are prohibited at the Festival. Expulsion from the Festival Site when this rule is not observed is the logical consequence.

Visitors to the Festival and/or DreamVille should not block any entrances, exits and emergency exits.

12. Loss or damage

- The artists and organisers of the Festival cannot be held liable for damage, loss or theft, nor for any other accident.

13. Force majeure

The Festival Organiser may be forced to close stages due to weather conditions or other force majeure events. This will not result in a partial or full refund.

14. Parking

Parking is available near the Festival grounds and DreamVille. During the voucher sale, you can also buy a parking ticket that allows you to park in any of the car parks. It is not possible to reserve a specific car park or parking space. After payment, you will receive a voucher that you can use to park your car. The period for the voucher sale will be announced on our website. It is also possible to use parking without a voucher against cash payment.
The visitor expressly agrees to indemnify the Festival Organiser against any liability for damages caused to, theft of or other accidents involving vehicles or persons in the official parking lots of the Festival.

15. Disability

Visitors with disabilities can use the reserved car park upon presentation of a blue parking card. Please notify us in advance if you wish to use this car park, by sending an e-mail to support@tomorrowland.com.
People with disabilities can enter the Festival Site via a lift. They may be accompanied in the lift by a maximum of two companions. These companions must be in possession of a valid Tomorrowland Bracelet registered in their name.
Additional paving has been installed throughout the site to make the Festival Site easily accessible for people with disabilities.

Annex 3: Cashless payments

Tomorrowland 2023 is a cashless festival.

1. Cashless - general

1.1 'Cashless payments' is the payment method used at the Festival and in DreamVille. The Festival Organiser reserves the right to allow other payment methods, such as cash payments and/or payments via other electronic devices.

1.2 'Pearl' is the official currency at the Festival and in DreamVille. Festival Visitors can purchase 'Pearls' through the Tomorrowland cashless system by an online top-up via the Cashless Account or a top-up at the Festival. The Pearls will then be activated on the respective carrier (Tomorrowland Bracelet or cashless card). The value of one (1) Pearl will be made available to the Festival Visitor (at www.tomorrowland.com and via the Tomorrowland Account) as soon as Pearls can be purchased.

1.3 The Festival Organiser cannot be held liable if the cashless system does not operate, does not operate without defects or operates only partially during the Festival. In such a case, the Festival Organiser shall provide a back-up scenario for Festival Visitors, for example by providing payment tokens.

2. Cashless - transaction disputes

2.1 Top-up transactions

2.1.1 All disputes relating to online top-up transactions must be reported immediately to cashless@tomorrowland.com. Complaints relating to online transactions will be accepted up to three months after the end of the Festival. Festival Visitors are requested to attach the necessary supporting documentation when communicating with the Festival Organiser.

2.1.2 In case of identified and confirmed errors regarding cashless transactions at the Festival by the Festival Organiser, the Festival Organiser issues a correction voucher. The Festival Visitor may present this correction voucher to the Cashless Customer Service at the Festival, who shall verify the validity of the correction voucher and top-up Pearls in accordance therewith.

2.1.3 Festival visitors should both report disputes regarding top-up transactions taking place at the Festival to a cashless customer service point at the Festival and send them by email to cashless@tomorrowland.com. The Festival Organiser reserves the right to reject disputes if no evidence or documentation relating to the dispute has been submitted. Festival visitors can track top-up transactions via their Cashless Account.

2.2 Other transactions

All other transaction disputes should be reported to the cashless customer service point at the Festival as soon as possible.

2.3 Support in case of loss or theft of value

2.3.1 The Festival Organiser cannot be held liable for theft or loss of the cashless carrier (Tomorrowland Bracelet or cashless card) on which the 'Pearls' are refilled after that carrier is delivered to the Festival Visitor.

2.3.2 In case of loss or theft, Festival visitors can deactivate their cashless carrier through their Cashless Account or by dropping by a cashless customer service point at the Festival.

2.4 Refunds

2.4.1 With the exception of Bonus Pearls and Pearls preloaded by the Festival Organiser, which are non-refundable, Pearls can only be refunded after the end of the Festival. The Festival Organiser will therefore not refund any Pearl during the Festival (even if a Festival Visitor is refused entry to the Festival).

2.4.2 All refunds are subject to a refund fee, which will be communicated to the Festival Visitor at www.tomorrowland.com as soon as Pearls can be purchased.

Automatic refunds

2.4.3 All online top-up transactions through the Cashless Account are automatically refunded if implemented by international brands. The international brands are: Bancontact, iDeal, VISA and Mastercard. The Festival Organiser reserves the right to add or remove payment methods if necessary.

2.4.4 The Festival Organiser aims to carry out automatic refunds within 7 days of the end of the Festival. This timing is subject to possible delays beyond the control of the Festival Organiser. The refunds will be made using the same payment method used for the online top-up. The timing when the payment is visible on the electronic payment method proof depends on the currency, country and necessary processing time where the payment processor is located.

2.4.5 Refunds eligible for automatic refunds are made automatically. The Festival Organiser cannot manually block certain payments, nor is the Festival Organiser authorised to change the payment method of the refund.

Manual refunds

2.4.6 Manual refunds apply to all amounts loaded onto the cashless carrier through a cashless customer care point at the Festival.

2.4.7 Manual refunds can be requested until 14 August 2023, 23:59 CET. Refund requests submitted after this date will not be considered. Festival Visitors are advised to make maximum use of online top-ups.

2.4.8 The Festival Organiser aims to start the refund process within seven working days of the end of the registration period for these refunds. This timing is subject to possible delays beyond the control of the Festival Organiser. The refunds will be made using the payment method specified by the Festival Visitor in the 'manual refund form'.

2.4.9 Because manual refunds are processed individually, there is a minimum processing time between the cashless system notification and the effective payment. This processing time will take approximately three banking days. The Festival Organiser cannot be held liable within this minimum processing time. The processing time depends on the refund method chosen.

2.4.10 Festival Visitors are responsible for providing the correct refund information to the Festival Organiser. If Festival Visitors do not provide the Festival Organiser with the correct information, the Festival Organiser reserves the right not to execute the refund.

2.4.11 NON SEPA refunds are subject to additional bank charges of €7.00, which are deducted from the refund amount. These payments require an additional processing time of at least three banking days and are subject to additional bank charges imposed by the acquiring bank. These fees will be paid by the Festival Visitors.

3. Third-party service providers

3.1 Tomorrowland's cashless payment system is offered to Festival Visitors with the support of 2 suppliers/payment providers: Intellitix and Ingenico.

Annex 4: Voucher sale

1. General

1.1 A Tomorrowland Voucher is an additional purchase from the Festival Organiser for the provision of services, whether or not provided by an independent third party, e.g. restaurants, locker providers and parking, operating on or around the Festival Site.

If You purchase Vouchers, the aforementioned third party may be Your contractor. If so, You enter into an agreement with them and are subject to their own terms and conditions for the purchase made. Please note that these terms and conditions will prevail in case of conflict or ambiguity. In such situations, the Festival Organiser shall be exempt from any contractual liability with regard to the services purchased vis-à-vis You.

1.2 Every purchase of Vouchers is final. It is not possible to cancel or change a Voucher.

1.3 In case of force majeure preventing the performance of services related to the Voucher, the value of the Vouchers will be compensated in accordance with applicable law. No further compensation can be claimed.

Annex 5: DreamVille

1. Tickets for DreamVille can only be purchased as part of a DreamVille Package or as part of a Travel Package, combining a specific type of DreamVille accommodation with a Full Madness Regular or Comfort Pass, granting access to the Festival and certain areas in DreamVille throughout the Festival weekend for which the package is purchased.

2. A Magnificent Greens Package is valid per PERSON and not per tent. A Magnificent Greens Tent Package, Easy Tent Package, Easy Tent Supreme Package and DreamLodge Package is valid per TENT, a Relax Room Package, Spectacular Relax Room Package, Kokono Package, Cabana Package, Ensuite Package or other Montagoe Package is valid per ROOM.

3. When you purchase a Magnificent Greens Package, you are guaranteed a pitch at the campsite. It is not possible to reserve a specific pitch.

4. Vehicles, motorbikes, trailers, caravans or motor homes are not allowed in DreamVille.

5. By purchasing a ticket for a DreamVille Cabana, DreamLodge, Ensuite, Camp2Camp Friendship Area, Camp2Camp Pre-Pitched Area, Spectacular Relax Room, Supreme EasyTent, Spectacular DreamLodge, Relax Room, other Montagoe Packages or Mansion, You automatically agree to the terms and conditions that may apply to these accommodations, which You can find on the relevant page on the website.

6. When checking out of Your DreamVille accommodation, the Festival Organiser checks the condition of the accommodation. The Festival Organiser reserves the right to charge You the cost of repairing any damage caused intentionally, through negligence or reckless behaviour by You to the accommodation. All materials and related prices are available at the DreamVille reception.

7. In case of damage, the Festival Organiser reserves the right to charge these costs immediately. Should such damage come to light after Your departure, the Festival Organiser reserves the right to send an invoice for the amount to the registered address. To avoid this situation, You are advised to stop by the DreamVille reception desk to check out at the end of Your stay.

Annex 6: Business Packages

1. General

1.1 Business Packages are the B2B Packages offered for sale under this name through the Official Sales Channels and are to be distinguished from the Exclusive Packages. Business Packages can only be purchased by a legal entity with a valid VAT number (the 'Company'). A Business Package includes non-personalised admission tickets to the Festival and grants access to the Festival and the dedicated B2B areas (Balcony or The Lounge by Villaformosa, each including drinks and food) across the entire Festival grounds. Business Packages do not include DreamVille tickets.

1.2 Loss or theft of the ticket is the responsibility of the Company that bought the ticket and does not give right to a refund or a new ticket/Tomorrowland Bracelet.

1.3 The Company is required to complete a Business Package application to purchase B2B tickets. There is always a minimum purchase requirement of 10 B2B tickets. A purchase must always be approved by the Festival Organiser.

1.4 A purchased Business Package does not entitle the Company to use the B2B area for the Company's B2C incentives. If the Festival Organiser identifies any online communication, advertising, competitions or other incentives regarding the B2B area or Lounge by the Company, the Festival Organiser has the right to cancel the tickets and reserves the right to claim further compensation.

1.5 A B2B incentive is allowed only if the Company does not use any form of visible commercial communication in relation to the Business Package.

1.6 The Company is not allowed to resell B2B space and the Festival Organiser reserves the right to cancel the tickets and claim further compensation if this rule is not complied with.

1.7 B2B tickets will be digitally mailed to the Main Buyer. B2B ticket holders must bring their e-ticket to the B2B area at the main entrance to gain access to the Festival and the B2B area.

1.8 B2B tickets are not personalised.

2. Payment

2.1 If the Company's application for a Business Package is approved by the Festival Organiser, the Company will receive a pro forma invoice with payment instructions. Payment must be received by the Festival Organiser no later than seven (7) days after sending this pro forma invoice to the Company.

2.2 In case of late payment, the provisions of the Belgian Act on Late Payment in Commercial Transactions shall apply.

2.3 All prices are inclusive of 21% VAT. All VAT and taxes are payable by the Company.

2.4 The Festival Organiser reserves the right to cancel the order in question in the event of late payment. In such a case, the Festival Organiser shall be entitled to charge a handling fee of 10% of the price of the Business Packages ordered.

3. House rules

To ensure that all visitors to the B2B Zone have the best possible experience, bare body parts will not be tolerated. The foregoing is without prejudice to the Festival House Rules as set out in Annex 2.

General Terms & Conditions