Unspent Pearls with the exception of "Bonus Pearls” will be refunded after the festival. A standard two "Pearl" transaction fee will be charged*.
Automatic refund for online top-up with Credit Card (VISA,Mastercard), Bancontact, iDeal and Sofortüberweisung**
This applies to Bracelets that have been topped-up online at least once with one of the above cards before the festival. The unspent ‘Pearl’ amount minus unspent Bonus "Pearls" will be refunded automatically onto the same credit card or bank account that you have used for your first top-up online.
A 2 "Pearl" refund fee will be charged. Bonus Pearls cannot be used as refund fee.
Please note: The automatic refundable amount is limited to the total amount that you have topped up online with credit card, debit card. If your remaining balance exceeds this amount, you have to apply for a manual refund for the leftover value that is left after your automatic refund.
Manual refund for onsite top-up with Credit/Debit card or cash
This applies to Bracelets that only have been topped-up onsite at Tomorrowland and/or DreamVille with cash or credit/debit card. You have to fill out a manual refund form. The form will be available after Tomorrowland. A 2 "Pearl" refund fee will be charged. Bonus Pearls cannot be used as refund fee.
Please note that you are responsible for providing Tomorrowland the correct information.
For non-SEPA bank accounts an additional € 7 transaction fee on top of the standard two Pearl transaction fee applies. On top of that, your bank might charge you as well a transaction fee. For non-SEPA country PayPal is a free alternative option. Bonus Pearls cannot be used as refund fee.
Attention! If you do your first top-up at the festival site, you will need to fill out the manual refund form.
Manual refund form availability
- Weekend 1: Monday July 22nd 2019 from 13h00 until August 15th 2019 23h59 CET.
- Weekend 2: Monday July 29th 2019 from 13h00 until August 15th 2019, 23h59 CET.
After August 15th 2019 it is no longer possible to request a refund.