Cashless Terms & Conditions 

GENERAL

  • “Cashless payments” is the payment method used at Tomorrowland and DreamVille (“The Festival”). The Organization reserves the right to allow other payment methods, such as cash payments and/or payments through other electronic devices.
  • «Pearl» is the official Tomorrowland currency. The Visitor can buy «Pearls» through the Tomorrowland Cashless system by a top-up online or a top-up at DreamVille or at Tomorrowland. The exchange rate is: 1 Pearl = €1.54.
  • Through an online “top-up” transaction on the website or by entering Tomorrowland and/or DreamVille the Visitor automatically accepts the Cashless Terms and Conditions set herein.
  • The Organization cannot be held liable if the cashless system does not operate, does not operate without defects, or only partially operates during the festival. In that case the Organization will provide a back-up scenario for the Visitor.

TRANSACTION DISPUTES

Top-up transactions

  • All disputes regarding online top-up transactions should be reported immediately with a notification to cashlessrefunds@tomorrowland.com. Complaints related to online transactions will solely be accepted at the latest 3 months after the festival. The visitor is prompted to add the necessary supporting documents when communicating with the Festival Organization.
  • Disputes about top-up transaction made at DreamVille and/or at Tomorrowland should be reported by the Visitor to a Cashless Customer Service point at Tomorrowland or at DreamVille, as well as to this email address: cashlessrefunds@tomorrowland.com. The Organization reserves the right to decline the dispute if no proof or documentation regarding the disputed transaction is submitted. The Visitor can track all top up transaction in his online Cashless account.

Other transactions

  • All other transaction disputes need to be reported as soon as possible at the Cashless Customer Service point at Tomorrowland or at DreamVille.

LOSS OR THEFT OF THE VALUE SUPPORT

  • The Visitor remains at all times responsible for his cashless support (Bracelet or Cashless Card) onto which the ‘Pearls’ were topped-up. The Organization cannot be held responsible in case of loss or theft.
  • In case of loss or theft, the Visitor can deactivate his cashless support by accessing his online Cashless Account or by visiting a Cashless Customer Service point at DreamVille or at Tomorrowland.

REFUNDS

  • Cashless ‘Pearls’, excluding «Bonus ‘Pearls’» and «pre-loaded Pearls by the Organization» are only refundable after the festival. Hence, the Organization will not refund any Pearls during the Festival (even in cases when a Visitor’s access to the festival site is denied).
  • All refunds are subject to a refund fee of 2 ‘Pearls’.
  • In case of a back-up scenario, the Organization will suggest an alternative method of payment to the Visitor. The Organization reserves the right to not carry out «Pearls» refunds.

Automatic refunds

  • There will be an automatic refund for all online top-ups or transactions through the website implemented through international brands. The international brands are: Bancontact, iDeal, VISA en MasterCard. The Organization reserves the right to add or remove payment methods, if necessary.
  • The Organization will strive to initiate automatic refunds within a period of 7 days following the end of the Festival. The timing is subject to possible delays which may occur beyond the control of the Organization. The refunds will be conducted by the same payment method which was used for the online top-up. The timing when the payment is visible on the account statement from the electronic payment provider depends on the currency, the country and the necessary processing time where the payment provider is established.
  • Refunds that qualify for automatic refund happen automatically. The Organization is not able to manually block certain payments nor change the payment method of the refund.

Manual refunds

  • Manual refunds will apply for all amounts which were topped-up during the Festival.
  • Manual refunds can be requested until Tuesday, August 15 2017; 23h59 CET. Requests for refunds after this date will not be taken into account. We advise all our customers to make maximum use of online top-up.
  • The Organization will strive to initiate manual refunds within a period of 7 working days after the end of the period of registration for manual refunds. The timing is subject to possible delays which may occur beyond the will of the Organization. The refunds will be conducted through the payment method as indicated by the Visitor on the "manual refund form".
  • Due to the fact that manual refunds are processed individually, there is a minimal processing time between notification from the cashless system and the effective payment, order of approximately three banking days. The Organization cannot be held liable within the minimal processing time. The processing time depends on the chosen method of refund.
  • The Visitor is responsible for providing the Organization with the correct refund information. In case the Visitor does not provide the Organization with the correct refund information, the Organization reserves the right not to carry out the refund.
  • NON SEPA refunds are subject to an additional bank fee of € 7,00 which will be deducted from the refundable deposit. These payments require an additional processing time of at least three bank working days and may additionally be subject to bank charges which are levied by the destination bank. These costs are paid by the Visitor.

PAYMENT DATA HANDLING AND PRIVACY STATEMENTS

a) Ingenico

Furthermore we hereby inform you, in connection with your order, your personal data relating in particular to your identity, domicile, personal status, phone number, email address, bank card and bank account numbers, or to the transactions you enter into or payments you make, are processed by Ingenico Financial Solutions SA/NV (“Ingenico FS”) i) with the purpose of allowing us to be able to perform our agreement with ID&T BVBA, ii) with the purposes of fraud monitoring and fraud management (determining the risk levels associated with transactions, detecting and managing any resulting alerts), and iii) with the purpose of compliance with Ingenico FS’ legal obligations under the applicable legislation relating to the fight against money laundering and the financing of terrorism and (iv) with the purpose of compiling market analysis, statistics, analysis of transaction data, improvement of the service provided by Ingenico FS.

The collection of your personal data is a mandatory requirement for these purposes. Without this personal data your transaction could be delayed or rendered impossible and your order cancelled.

Please be informed that Ingenico FS, with registered seat at Boulevard de la Woluwe 102, in 1200 Brussels and with company number 886.476.763 is the data controller for such data processing.

Ingenico FS will not communicate your personal data to third parties, except in the following two cases:

  • Communication by Ingenico FS of personal data to its , affiliates, subcontractors or other parties with whom Ingenico FS has a contractual relationship and that provide services for / assistance to Ingenico FS in the framework of i) the performance of the agreement between us and Ingenico FS, ii) fraud prevention and management and iii) with the purpose of compliance by Ingenico FS with its legal obligations under the applicable legislation relating to the fight against money laundering and the financing of terrorism and (iv) communication to third parties of anonymous or aggregated data. The third parties that are providing service/assistance to Ingenico FS with regard to fraud monitoring and fraud management can insert your personal data into their own specific database(s) that is (are) used by them to provide services for a multitude of merchants to prevent and manage fraud.
  • If Ingenico FS is required by law to communicate certain information or documents to the National Bank of Belgium, to the Financial Intelligence Processing Unit (CTIF-CFI), to similar Belgian or foreign authorities, or generally speaking to any judicial or administrative authority, law enforcement authorities or any legal or administrative authorities. Communication of personal data to those entities will be limited to the extent necessary or required under the applicable regulations.

Furthermore, a fraud may give rise to the recording of certain personal data relating to you in a dedicated file managed by Ingenico FS. The purpose of such file is to retain a trace of previous frauds, in particular to provide information for criteria used to evaluate transaction risks and the scoring templates used for this purpose. The recording of your data in this file may also lead to you being assigned a higher risk level in the event of any subsequent order placed with a merchant that is customer of Ingenico FS, and consequently could potentially lead to the rejection of this order.

You are entitled to have access to your personal data and have the right to query, access and correct your data, as well as the right to object, for a legitimate reason, to the processing of your personal data. For the exercise of these rights, please address a written request (by registered mail), dated and signed, to the registered office of Ingenico FS (see above) or send an e-mail to privacy@fs.ingenico.com and mention in this letter or e-mail your name, address and telephone number where you can be reached during office hours, and enclose a copy of both sides of your identity card or passport. You may hide the data that you are not required to provide according to your local legislation

b) ID&T and Intellipay

Furthermore we hereby inform you, in connection with your order, your personal data relating in particular to your identity, email address, a summary of the transactions you make online or on Tomorrowland and/or DreamVille are processed by ID&T BVBA (“ID&T”) through Intellitix (“Intellipay”) i) with the purpose of allowing us to be able to perform our agreement with our visitors by facilitating cashless payments and for visitor’s assistance service and (ii) with the purpose of compiling market analysis, statistics, analysis of transaction data, improvement of the service provided by ID&T BVBA. However, ID&T does not collect your personal payment information (for example credit card numbers) through the cashless system.

The collection of your personal data is a mandatory requirement for these purposes. Without this personal data it is not possible to create a designated personal account for your cashless transactions nor to provide services in accordance with our festival visitors desires.

Please be informed that ID&T BVBA, with registered seat at Leuvenstraat 3-2.2, in 2000 Antwerp and with company number 0867.239.782 is the data controller for such data processing.

ID&T will not communicate your personal data to third parties, except in the following two cases:

  • Communication by ID&T of personal data to its affiliates, subcontractors or other parties with whom ID&T has a contractual relationship (and who have signed a non-disclosure agreement) and that provide services for / assistance to ID&T in the framework of i) the performance of the agreement between ID&T and their festival visitors, ii) with the purpose of compliance by ID&T with its legal obligations.
  • If ID&T is required by law to communicate certain information or documents to Belgian or foreign authorities, or generally speaking to any judicial or administrative authority, law enforcement authorities or any legal or administrative authorities. Communication of personal data to those entities will be limited to the extent necessary or required under the applicable regulations.

You are entitled to have access to your personal data and have the right to query, access and correct your data, as well as the right to object, for a legitimate reason, to the processing of your personal data. For the exercise of these rights, please address a written request (by registered mail), dated and signed, to the registered office of ID&T (see above) or send an e-mail to cashless@tomorrowland.com and mention in this letter or e-mail your name, address and telephone number where you can be reached during office hours, and enclose a copy of both sides of your identity card or passport. You may hide the data that you are not required to provide according to your local legislation.

FORCE MAJEUR

  • In case the Festival is cancelled due to a Force Majeur, all ‘Pearls’, excluding ‘Bonus Pearls’ or by the Organization pre-loaded ‘Pearls’, will be refunded. The Organization will inform the Visitor of the new refund process in case of Force Majeure through its official website.

APPLICABLE LAW AND COMPETENT COURT

  • Any issues arising from the use of the cashless system shall be governed exclusively by the laws of Belgium and shall be submitted for adjudication to the competent District Court in Antwerp, Belgium.