FAQ Tickets

Before Ticket Sale

Why do I need to register?

In order to enter for the Tomorrowland sale and buy your ticket to this year’s festival you must complete the registration. If you have not registered before Ticket Sale opens you will not be able to purchase a Tomorrowland ticket.

Important: Registration does not guarantee you a ticket.

 

What is the difference between Global Journey sale, Worldwide Pre-Sale, and Worldwide Ticket Sale?

  • Global Journey Sale
    Tomorrowland tickets and DreamVille Packages with transport and/or hotel accommodations.
  • Worldwide Pre-Sale 
    First sales moment of Tomorrowland tickets and DreamVille Packages
  • Worldwide Ticket Sale
    Second sales moment of Tomorrowland tickets and DreamVille Packages

Important

  • Everybody who registered can join the Worldwide Pre-Sale and the Worldwide Ticket Sale. Go to your Tomorrowland Account in order to enter the ticket sales. 
  • For Global Journey you don't need to register, at the sale you can sign in at your Tomorrowland Account or you are able to create one. 

What are the different paymet methodes during ticket sale?

Check all payment methods during the ticket sales at this page

What are the official ticket channels?

Only buy your tickets via the Official ticket channels listed below. Make sure you do not buy any tickets from secondary or auction sites.

  • Tomorrowland.com (Paylogic)
  • Official Travel Shop for Global Journey Packages
  • +  Official External Tomorrowland Travel Partners

 

Can I buy group tickets?

You can purchase

  • In a dedicated sale, you are able to buy a Friendship Garden Package or a Camp2Camp Friendship package.  Tomorrowland offers the possibility to enter DreamVille together with a group of friends. These packages includs DreamVille entrance, a pre-reserved camping area and regular access to Tomorrowland. You can only buy these packages for 10 people. For more information click here
  • a Friendship Travel Package during the Global Journey Sale (January 19th).This package includes your very own Bed & Breakfast with 6 to 16 friends. A Global Journey host will welcome you at your B&B on Thursday and a daily shuttle will make sure you and your friends will get to Tomorrowland and back. For more information click here

After Ticket Sale

What is personalization?

Before receiving your Tomorrowland confirmation e-ticket, you will need to personalize the ticket. Each single ticket needs to be addressed to 1 individual. Before entering the festival site, the identity of each visitor will be verified. If the name on the Tomorrowland bracelet/e-ticket does not match the name on the ID, access will be denied. You can find the deadline of the personalization in the confirmation email of Paylogic. 

Attention: You don’t need to personalize your tickets when you have bought a Global Journey Package. Tomorrowland handles it for you with the data you registered during purchase.

are the consequences if I do not personalize my tickets?

If you do not personalize your tickets, Tomorrowland reserves the right to cancel your order. 
If this is the case the Main buyer receives a refund of the ticket price excluding the ticket refund fee. 

Can I upgrade/change my ticket type

 Under no circumstances can your ticket be upgraded or changed. 
For example it’s not possible to upgrade a Full Madness Regular Pass to a Full Madness Comfort Pass or to change a Friday ticket to a Saturday ticket. 

It is not possible to switch weekends.
 

Can I change the name of a ticket?

Name changes are not possible. Small spelling mistakes should not cause any problems at the entrance.

The Exchange desk is the only way to resell your ticket. You are not able to choose who will buy this ticket. More information about the Exchange Desk will be available few weeks after the ticket sales. 

Can I change the address after I bought the tickets?

In order to ship all Bracelets in time, it is not possible to change the shipping address after you have bought tickets. 

In case you have moved, you can contact tomorrowland@paylogic.be before March 15th 2019. 
Important ! email the legal attest of change of residence, order number, old address and your new address. 
After March 15th 2019 it is not possible to change addresses. 

 

Can I enter if the registered name on the Bracelet is not my own?

If the name on the Bracelet/ticket does not match the name on the ID, Tomorrowland reserves the right to deny access.

The organiser and/or the official ticket vendor reserve the right to verify the identity of the festival-goer upon checking the ticket and/or scanning the festival bracelet. If you fail to present a valid proof of identity, security is authorised to deny you entry. The following are considered to be valid identity documents: identity card, passport or a driver's license. Copies and a mandate of the original ticket owner will not be accepted. The surveillance law applies here.

Name changes are not possible after personalization.

Can I cancell or resell my tickets?

Tickets cannot be cancelled. All purchases are final.

If you no longer wish to use your ticket, you can register your ticket at the online exchange desk. If other people are looking for the type of ticket you wish to sell, a refund will be possible with the exception of the payment cost.  If there is no demand for your ticket, your ticket will not be refunded. All refunds will take place after the festival. 

More information will be available few weeks after the ticket sales. 

Important ! Global Journey Packages are non refundable nor exchangeable. It is not possible to change, cancel or get a refund for the packages you have bought. You have agreed Terms and Conditions of Global Journey during purchase process. 

Ticket Types

What is a Full Madness Pass

This is three-day entrance pass to Tomorrowland and gives you access to the festival site from Friday until Sunday. This ticket does NOT include camping at DreamVille, to stay at DreamVille you'll need to buy a DreamVille Package.

 

What is the difference between a Regular Pass, a Pleasure Pass, and a Comfort Pass?

All tickets give you access to Tomorrowland and all the stages. 

  • The Regular ticket gives you regular access to the festival. Comfort zones (VIP decks) are not included in your ticket. 
  • The Pleasure ticket gives you regular access to the festival with access to 2 different comfort zones (VIP decks). The Main Comfort situated at the Main stage is not included.  
  • The Comfort ticket gives you access to all Comfort zones (VIP decks) at the festival. 

DreamVille, parking, lockers food & drinks are not included in Regular, Pleasure or Comfort tickets.

What is a DreamVille Package?

A DreamVille Package includes:

  • Access to The Gathering; the pre-party at DreamVille on Thursday 
  • Depending on your ticket choice: Regular or Comfort access to Tomorrowland during 3 days.
  • Access to DreamVille and your choice of accommodation during 5 days (DreamVille Magnificent Greens, Friendship Garden, Easy Tent, Relax Room, DreamLodge, Kokono, Cabana or Mansion)
  • Access to sanitary facilities & the Marketplace at DreamVille.

 

What is a Global Journey package?

Global Journey Packages are the official Tomorrowland travel packages. These are the easiest way to travel to Tomorrowland. Global Journey offers you an all-in experience, covering your trip from the moment you take off all the way to the return journey home.

You can find more information about the Global Journey Packages here.