Did I do my refund correctly?
After you fill in your refund information on your Tomorrowland account you should press “Update” a pop-up will appear saying “Success – data updated”, this means your refund has been requested.
If you are not sure everything was done correctly you can go back to the refund page on your account. If the form has the data you filled in then everything has been saved correctly. You still can edit the form until August 15th, 23.59 CET if you made a mistake in the form
Make sure your Tomorrowland bracelet has been added to your account as this is necessary for the refund.
When can I expect my automatic refund?
Please be aware it is possible your refund is only visible onto your bank account or creditcard receipt a few days after your refund was processed.
Contact firstname.lastname@example.org if this is not the case.
When can I expect my manual refund?
You can expect your refund to be visible in your account within 4 weeks after the deadline of August 15th.
I forgot to request my refund
The refund deadline to request a refund was August 15th 2019, 23h59 CEST. There are no refunds possible after this date.