FAQ TOMORROWLAND

Questions? This FAQ will help you out

Make sure to check the website and FAQ, before contacting Tomorrowland.
By doing so, you can limit the amount of mails in the mailbox and raise the reply time for questions which cannot be found at the website. 


General questions

Where and when is Tomorrowland 2018?

Tomorrowland takes place at recreation area De Schorre in Boom, Belgium. 
The town of Boom is situated between Antwerp & Brussels.  

Dates

  • Weekend 1 Friday July 20th 2018 - Sunday July 22nd 2018 
  • Weekend 2 Friday July 27th 2018 - Sunday July 29th 2018

What is the minimum age to attend Tomorrowland?

The minimum age limit to enter the festival is 18. People born in 2000 will be granted entrance even though they turn 18 after the festival. Anyone who turns 18 in 2018 is permitted entrance.

This is a strict policy and anybody born in 2001 or later, even if accompanied by an adult, will not be permitted entrance.

What are the check-in hours to the festival site?

CHECK-IN

  • On Friday & Saturday:
    The check-in to enter the festival site is open until 22h00.
    Access will be denied after 22h00, even if you have a valid bracelet or confirmation ticket. 
  • On Sunday:
    The check-in to enter the festival site is open until 21h00. 
    Access will be denied after 21h00, even if you have a valid bracelet or confirmation ticket. 

RE-ENTRY

  • Tomorrowland day Bracelet
    No re-entry possible. When leaving the site, a new entry ticket is needed for new access to the festival site. 
  • Tomorrowland Full Madness Regular/Comfort
    re-entry is possible the day after.You cannot re-enter Tomorrowland on the same day. 
  • DreamVille Bracelet
    From DreamVille to Tomorrowland: You can enter Tomorrowland until two hours before closing
    From Tomorrowland to DreamVille: For safety reasons you can only re-enter DreamVille every day as from 17h00. 

How do I get to Tomorrowland?

Please check the page : How to get there

If you have more questions about how to reach Tomorrowland by car, bike or public transport, please check the mobility plan on the website in June. 

Can I buy parking in advance?

Yes, you are able to buy a parking voucher in advance.
Please check the website and social media in June for more information and prices. 
 

Are lockers available at the festival site ?

Yes, you can store your valuable belongings & clothing, without having to worry about loss or theft. You can hire a locker during the weekend/day.
The lockers can be found at the festival & campsite. During the opening hours, lockers are continuously under surveillance. The lockers are always accessible for the people who rent them.

There are different sizes of lockers available so you can choose the one that fits you the most. All details and sizes will be released on the website later.

Lockers for Tomorrowland and DreamVille can be bought in advance. Please check the Tomorrowland website and social media in June. 

 

What are the prices for food and drinks?

Prices for food and drinks will be communicated at Tomorrowland and DreamVille. 

Can I bring my medication?

Tomorrowland and DreamVille conduct an absolute zero tolerance policy with regard to drugs.

If you need to take prescribed medication due to health problems, you need to be in possession of a valid medical certificate.  Only with a valid medical certificate, you are allowed to take these medications with you. 

Can I work at Tomorrowland, even as volunteer?

It is not possible to apply for a job at Tomorrowland. 

  • Every year Tomorrowland works with the same suppliers and their loyal staff.
    During the production days there is no time to train new crew. 
  • The acts and dancers are the same team each year and this cannot be offered to other people.
  • Volunteers are not allowed to work at Tomorrowland as it is prohibited by Belgian Law.

Ticket Sale

Start Ticket Sale

It is necessary to register for the Tomorrowland 2018 Ticket sale.
Create your personal Tomorrowland Account in order to enter the Tomorrowland ticket sales.
You are registered after activation of your Tomorrowland Account. 
Registration date: JANUARY 9th 2018, 17h00 CET - FEBRUARY 2nd 2017, 20h00 CET

Please note registration for the WorldWide Pre-Sale ended Friday January 26th 2018, 20h00.

Ticket Sale Dates

Global Journey Sale  Saturday January 20th 2018, 17h00 CET
WorldWide Pre-Sale - SOLD OUT Saturday January 27th 2018, 17h00 CET
WorldWide Ticket Sale - SOLD OUT Saturday February 3rd 2018, 17h00 CET

 

How can I buy a ticket?

STEP 1
Register and create your Tomorrowland Account. Fill in your personal details. After you completed all information, you will receive an email to activate your Tomorrowland Account. Click on "Activate my account".  Only after you have activated your account, you are registered for the Tomorrowland ticket sale.

STEP 2
Go to your Tomorrowland Account at the day of the ticket sale in order to access the ticket shop. *
Please check the different types of tickets before the start of the ticket sale so you do not select the wrong ticket.

STEP 3
You need to verify your personal details.

STEP 4
Payment of the tickets. 
You must pay your ticket immediately or your order will be cancelled and your tickets will go back on sale.
Check if the spending limit of your credit card is high enough and if you are allowed to make international payments (to Belgium). Otherwise please contact your bank. Failed payments will not be reprocessed and your application will automatically be rejected. 

STEP 5
After payment, you receive the confirmation email of your order.
Here you can find your order number and your shipping address. Save this email until the end of the festival. 

STEP 6
You need to personalize all tickets between 5/02/2018 and 23/02/2018. Please fill in 
every name and email address of your friends.  
For more information about how to personalize your ticket, click here.
Do not forget to personalize, tickets which are not personalized, can be cancelled.

STEP 7
As from the beginning of July the main buyer will receive all the Tomorrowland Bracelet(s) of the order at his/her home address.

STEP 8
Activate your Tomorrowland Bracelet. After your Bracelet is activated, you will have the possibility to top-up your Bracelet with Pearls. More information about activating your Bracelet will be available in June. 

Enjoy Tomorrowland

* Access to the ticket sale is only permitted by using the personalized link in your Tomorrowland Account. If you do not use this personal link, tickets will be cancelled.

Where can I register?

You can register here at the Tomorrowland website.

Why do I need to register?

In order to enter for the Tomorrowland sale and buy your ticket to this year’s festival you must complete the registration. If you have not registered before Ticket Sale opens you will not be able to purchase a Tomorrowland ticket.

Important: Registration does not guarantee you a ticket.

Required information
During the registration you will need to fill in following info: first name, last name, e-mail address, postal address (make sure to fill in your correct postal address! Bracelets will be sent to this address), country, nationality, mobile number, gender, birthdate & preferred weekend.

After you have entered all information, you will receive an email to activate your Tomorrowland Account. Only after activation, you are registered. In your Tomorrowland account you can find the link to the ticket sales and you are able to manage your personal data. 

 

What is the difference between Global Journey Sale, Worldwide Pre-sale and Worldwide Ticket Sale?

  • Global Journey Sale
    Tomorrowland tickets and DreamVille Packages with transport and/or hotel accommodations.
  • Worldwide Pre-Sale 
    First sales moment of Tomorrowland tickets and DreamVille Packages
  • Worldwide Ticket Sale
    Second sales moment of Tomorrowland tickets and DreamVille Packages

Important

  • Everybody who registered can join the Worldwide Pre-Sale and the Worldwide Ticket Sale. Go to your Tomorrowland Account in order to enter the ticket sales. 
  • For Global Journey you don't need to register, at the sale you can sign in at your Tomorrowland Account or you are able to create one. 

What is personalization?

Before receiving your Tomorrowland confirmation e-ticket, you will need to personalize the ticket. Each single ticket needs to be addressed to 1 individual. Before entering the festival site, the identity of each visitor will be verified. If the name on the Tomorrowland bracelet/e-ticket does not match the name on the ID, access will be denied.

Attention: You don’t need to personalize your tickets when you have bought a Global Journey Package. Tomorrowland handles it for you with the data you registered during purchase.

What are the consequences if I do not personalize my tickets?

If you do not personalize your tickets, Tomorrowland reserves the right to cancel your order. 
If this is the case the Main buyer receives a refund of the ticket price excluding the service fee and payment cost. 

What are the official ticket channels?

Order your tickets only through the official ticket channels.

  • Tomorrowland.com (Paylogic)
  • Official travel shop for Global Journey Packages

You can find a list of the Official External Travel Partners here. 

What are the different payment methodes during ticket sale?

Check all payment methods during the ticket sales at this page

Can I buy group tickets?

You can purchase

  • a Friendship Garden Package during the Worldwide Pre-Sale and Worldwide Ticket Sale. Tomorrowland offers the possibility to enter DreamVille together with a group of friends. This package includes DreamVille entrance, a pre-reserved camping area and regular access to Tomorrowland. You can only buy this package for 10 people. For more information click here
  • a Friendship Travel Package during the Global Journey Sale (January 20th).This package includes your very own Bed & Breakfast with 6 to 16 friends. A Global Journey host will welcome you at your B&B on Thursday and a daily shuttle will make sure you and your friends will get to Tomorrowland and back. For more information click here

Can I upgrade/change my ticket type?

 Under no circumstances can your ticket be upgraded or changed. 
For example it’s not possible to upgrade a Full Madness Regular Pass to a Full Madness Comfort Pass or to change a Friday ticket to a Saturday ticket. 

It is not possible to switch weekends.
 

Can I change the name of a ticket?

Name changes are not possible. Small spelling mistakes should not cause any problems at the entrance.

The Exchange desk is the only way to resell your ticket. You are not able to choose who will buy this ticket. More information about the Exchange Desk will be available few weeks after the ticket sales. 

Can I change the address after I bought the tickets?

In order to ship all Bracelets in time, it is not possible to change the shipping address after you have bought tickets. 

In case you have moved, you can contact tomorrowland@paylogic.be before March 30th 2018. 
Important ! email the legal attest of change of residence, order number, old address and your new address. 
After March 30th 2018 it is not possible to change addresses. 

 

Can I enter if the name registered on the Bracelet is not my own name?

If the name on the Bracelet/ticket does not match the name on the ID, Tomorrowland reserves the right to deny access.

The organiser and/or the official ticket vendor reserve the right to verify the identity of the festival-goer upon checking the ticket and/or scanning the festival bracelet. If you fail to present a valid proof of identity, security is authorised to deny you entry. The following are considered to be valid identity documents: identity card, passport or a driver's license. Copies and a mandate of the original ticket owner will not be accepted. The surveillance law applies here.

Name changes are not possible after personalization.

Can I cancel or resell my ticket ?

Tickets cannot be cancelled. All purchases are final.

If you no longer wish to use your ticket, you can register your ticket at the online exchange desk. If other people are looking for the type of ticket you wish to sell, a refund will be possible with the exception of the payment cost.  If there is no demand for your ticket, your ticket will not be refunded. All refunds will take place after the festival. 

More information will be available few weeks after the ticket sales. 

Important ! Global Journey Packages are non refundable nor exchangeable. It is not possible to change, cancel or get a refund for the packages you have bought. You have agreed Terms and Conditions of Global Journey during purchase process. 

Type of tickets

What is a Full Madness Pass?

This is three-day entrance pass to Tomorrowland and gives you access to the festival site from Friday until Sunday. This ticket does NOT include camping at DreamVille, to stay at DreamVille you'll need to buy a DreamVille Package.

Weekend 1: Friday July 20th 2018 - Sunday July 22nd 2018
Weekend 2: Friday July 27th 2018 - Sunday Juy 29th 2018

What is the difference between a regular Pass, a Pleasure Pass and a Comfort Pass?

All tickets give you access to Tomorrowland and all the stages. 

  • The Regular ticket gives you regular access to the festival. Comfort zones (VIP decks) are not included in your ticket. 
  • The Pleasure ticket gives you regular access to the festival with access to 2 different comfort zones (VIP decks). The Main Comfort situated at the Main stage is not included.  
  • The Comfort ticket gives you access to all Comfort zones (VIP decks) at the festival. 

DreamVille, parking, lockers food & drinks are not included in Regular, Pleasure or Comfort tickets.

What is a DreamVille Package?

A DreamVille Package includes:

  • Access to The Gathering; the pre-party at DreamVille on Thursday 
  • Depending on your ticket choice: Regular or Comfort access to Tomorrowland during 3 days.
  • Access to DreamVille and your choice of accommodation during 5 days (DreamVille Magnificent Greens, Friendship Garden, Easy Tent, Relax Room, DreamLodge, Kokono, Cabana or Mansion)
  • Access to sanitary facilities & the Marketplace at DreamVille.

Weekend 1 : Thursday July 19th 2018 - Monday July 23rd 2018
Weekend 2 : Thursday July 26th 2018 - Monday July 30th 2018

What is a Global Journey Package?

Global Journey Packages are the official Tomorrowland travel packages. These are the easiest way to travel to Tomorrowland. Global Journey offers you an all-in experience, covering your trip from the moment you take off all the way to the return journey home.

You can find more information about the Global Journey Packages here.

Tomorrowland Account

Why do I need to create an account?

By creating a Tomorrowland Account, you are registered for the Tomorrowland 2018 ticket sales. You need to use your Tomorrowland Account to enter the ticket sales. 
In your Account you find your personal details, preferences and ticket sale dates. In the future other information about Tomorrowland will be available. 

More information here

 

I have problems with my Tomorrowland account? I did not receive the email to activate my account?

Did you use the Facebook login? You don't need to activate your account. You are able to sign in at the right above corner of the Tomorrowland website. 

You did not use the Facebook login? 
Tomorrowland uses a service that prevents blocking the email to most providers. However there still can be a delivery issue for various reasons. 

  • Double check your SPAM, Unwanted or mail Quarantaine folder.
  • After checking your SPAM and other folders, please register again with the correct email address. 

I made a typo in my personal details.

  • Typo in your name?
    Please contact Tomorrowland by the contact form you find in the FAQ page. 
  • Typo in your address or somewhere else? You are able to adapt this in your account at the section Account when you are logged in. 

My Bracelet

I bought a DreamVille Package with accommodation. Do I have to activate those Bracelets under the same name?

If you bought a DreamVille Specials package (Easy Tent / DreamLodge / Relax Room / Cabana) every single Bracelet has to be activated by the person using this Bracelet. Give the Treasure Case(s) to your friends(s) and they can create their own account.  

If the ID of the visitor does not match the name used during the activation, access to DreamVille and Tomorrowland will be denied.

I have multiple day Bracelets for the SAME WEEKEND. Do I have to activate all Bracelets? Can I pay on Saturday/Sunday with my Friday Bracelet?

If you have multiple bracelets, for example a Friday and a Saturday Bracelet, you need to activate the Friday Bracelet and email to mybracelet@tomorrowland.com to activate your the Saturday Bracelet. 
IMPORTANT: this only applies if the same person uses the two Bracelets! If the ID of the visitor does not match the name used during the activation, access to DreamVille and Tomorrowland will be denied.

ACCESS: Use your Friday Bracelet for Friday access. Use your Saturday Bracelet for Saturday access.

CASHLESS: In this example your Friday Bracelet will be your Bracelet for cashless payments both on Friday and Saturday. Bring your Friday Bracelet on Saturday to make cashless payments.

 This is not the case if you have day bracelets for the 2 weekends!! Pearls are only valid per weekend. It is not possible to use Pearls of Weekend 1 for Weekend 2 or the other way around.

I have multiple Bracelets for DIFFERENT WEEKENDS. Do I have to activate all Bracelets? Can I pay on weekend 2 with my weekend 1 bracelet?

If you have multiple Bracelets for the two weekends, for example, you have a weekend 1 Friday bracelet and a weekend 2 Saturday bracelet. You need to activate your Friday weekend1 bracelet and your Saturday weekend 2 in your Tomorrowland Account.
IMPORTANT: this only applies if the same person uses the two Bracelets! If the ID of the visitor does not match the name used during the activation, access to DreamVille and Tomorrowland will be denied.

ACCESS: use the Friday weekend1 to access DreamVille or/and Tomorrowland on the Friday of the first weekend. For the second weekend, use your Saturday weekend2 Bracelet to access DreamVille or/and Tomorrowland.

CASHLESS: In the example above, you cannot use your Friday weekend 1 Bracelet for cashless payments for weekend 2. Pearls are only valid per weekend. It is not possible to use weekend 1 Pearls for weekend 2 purchases or the other way around. You will need to top-up both bracelets online (separate accounts) or onsite (with the corresponding Bracelet for each weekend) to pay for food and drinks.

I have activated the wrong Bracelet to my account? What do I have to do?

Please contact mybracelet@tomorrowland.com

I have deactivated my Bracelet. What do I have to do?

Please contact mybracelet@tomorrowland.com

Cashless

How do I add Pearls to my Bracelet?

You have different options to top-up your Bracelet with Pearls:

  • Online
    You can add Pearls online at your Tomorrowland Account, at the tab 'My Bracelet'. before the festival with your credit card (VISA, Mastercard), Bancontact, Sofortüberweisung or iDeal. If you top-up online before the festival, you will receive an automatic refund for your unspent Pearls.
     
  • At Tomorrowland/DreamVille
    At Tomorrowland and DreamVille you can top-up at the cashless Top-up booths using cash or card. Following cards will be accepted at the cashless Top-up booths on site: Debit card (Maestro) and credit cards (VISA and MasterCard). 
    Attention! If you do your first top-up at the festival site, you will need to fill out the manual refund form after the festival in order to receive your refund if you still have unspent Pearls. 

What's the Pearls exchange rate?

For every € 20 you top up, you receive 12,5 "Pearls". Pearls are the Tomorrowland Cashless currency.
All prices of food, beverages and merchandise will be communicated at the festival. 

What is the minimum and maximum amount that I can top-up?

The minimum top-up amount is € 20 (12,5 Pearls). You can top-up in multiples of € 10. 
The maximum amount you can top-up is € 1000 (625 Pearls) in once.
Please note that the maximum amount on your account cannot exceed € 5000 (3125 Pearls) 

Can I top-up Pearls with cash?

Yes, you can top-up your Bracelet at Tomorrowland or DreamVille with cash or card at the cashless top-up booths. If you top-up onsite with cash or card you however have to request a manual refund before August 15th 2018, 23h59 CET. 

Can I pay with Paypal?

It is not possible to pay with Paypal. 

You can top-up Pearls at the festival site with cash or card at the Cashless Top-up stations. 

How do I check the amount of Pearls I have left on my Bracelet

You will be able to check the amount of Pearls you have left on your Bracelet using the following methods:

  • Online at the tab 'My Bracelet' in your Tomorrowland Account
  • Using the Tomorowland App – Top-Up
  • At Tomorrowland and DreamVille at these locations:
    • Cashless top-up booths
    • Food and beverage stands
    • Cashless Customer Service 

How will my Bonus Pearls be spent if I top up more than € 100 at once?

If you put, for example, € 200 (= 125 Pearls) onto your Bracelet, you will spend your Pearls in the following sequences:

Top-up example = € 200 ( 125 Pearls + 4 Bonus Pearls) 
- 62,5 Pearls (€ 100)
- 2 Bonus Pearls (Free)
- 62,5 Pearls (€ 100)
- 2 Bonus Pearls (free) 

What is the difference between automatic and manual refund?

  • Automatic refund for online Top Up with Credit Card (VISA,Mastercard), Bancontact,Sofortüberweisung or iDeal.

This applies to Bracelets that have been topped up online at least once with Credit Card (VISA,Mastercard), Bancontact or iDeal.
The unspent ‘Pearl’ amount minus unspent Bonus ‘Pearls’ will be refunded automatically onto the same credit card or bank account that you have used for your first top-up online.
A 2 ‘Pearl’ refund fee applies. ​

  • Manual refund for onsite Top Up with Credit/Debit card or cash

This applies to Bracelets that only have been topped up onsite at Tomorrowland and/or DreamVille with cash or credit/debit card.  You have to fill out a manual refund form.
 A 2 ‘Pearl’ refund fee applies.
Please note that you are responsible for providing Tomorrowland the correct information.

Attention! If you do your first top-up at the festival site, you will need to fill out the manual refund form.

Are my Bonus Pearls refundable or can they be used as refund fee?

Bonus Pearls are not refundable and cannot be used as refund fee.

Press

Press accreditation

Press accreditations are only possible if you are a photographer or journalist with an existing medium. Not for personal purposes or a hobby.

Submit your request here

Contact

Contact Tomorrowland

Make sure to check the website and FAQ first, before contacting Tomorrowland.
By doing so, you can limit the amount of mails in the mailbox and raise the reply time for questions which cannot be found at the website. 

No answer found in the FAQ?

Please submit your question here