FAQ TOMORROWLAND

Questions? This FAQ will help you out

Make sure to check the website and FAQ, before contacting Tomorrowland.
By doing so, you can limit the amount of mails in the mailbox and raise the reply time for questions which cannot be found at the website. 


General questions

Where and when is Tomorrowland 2019?

 

Weekend 1 Friday July 19th 2019 - Sunday July 21st 2019
Weekend 2 Friday July 26th 2019 - Sunday July 28th 2019

Tomorrowland takes place at recreation area De Schorre in Boom, Belgium. The town of Boom is situated between Antwerp & Brussels.  

 

What is the minimum age to attend Tomorrowland?

The minimum age limit to enter the festival is 18. People born in 2001 will be granted entrance even though they turn 18 after the festival. Anyone who turns 18 in 2019 is permitted entrance.

This is a strict policy and anybody born in 2002 or later, even if accompanied by an adult, will not be permitted entrance.

What are the check-in hours to the festival site?

CHECK-IN

  • On Friday & Saturday:
    The check-in to enter the festival site is open until 22h00.
    Access will be denied after 22h00, even if you have a valid bracelet or confirmation ticket. 
  • On Sunday:
    The check-in to enter the festival site is open until 21h00. 
    Access will be denied after 21h00, even if you have a valid bracelet or confirmation ticket. 

RE-ENTRY

  • Tomorrowland day Bracelet
    No re-entry possible. When leaving the site, a new entry ticket is needed for new access to the festival site. 
  • Tomorrowland Full Madness Regular/Comfort
    re-entry is possible the day after.You cannot re-enter Tomorrowland on the same day. 
  • DreamVille Bracelet
    From DreamVille to Tomorrowland: You can enter Tomorrowland until two hours before closing
    From Tomorrowland to DreamVille: For safety reasons you can only re-enter DreamVille every day as from 17h00. 

How do I get to Tomorrowland?

Please check the page : How to get there

If you have more questions about how to reach Tomorrowland by car, bike or public transport, please check the mobility plan on the website in June. 

Can I buy parking in advance?

Yes, you are able to buy a parking voucher in advance.
Please check the website in June for more information and prices. 
 

Are lockers available at the festival site ?

You can store your valuable belongings & clothing, without having to worry about loss or theft. You can hire a locker during the weekend/day.
The lockers can be found at the festival & campsite. During the opening hours, lockers are continuously under surveillance. The lockers are always accessible for the people who rent them.

There are different sizes of lockers available so you can choose the one that fits you the most. All details and sizes will be released on the website later.

Lockers for Tomorrowland and DreamVille can be bought in advance. Please check the Tomorrowland website in June. 

 

What are the prices for food and drinks?

Prices for food and drinks will be communicated at Tomorrowland and DreamVille. 

Can I bring my medication?

Tomorrowland and DreamVille conduct an absolute zero tolerance policy with regard to drugs.

If you need to take prescribed medication due to health problems, you need to be in possession of a valid medical certificate.  Only with a valid medical certificate, you are allowed to take these medications with you. 

Can I work at Tomorrowland, even as volunteer?

It is not possible to apply for a job at Tomorrowland. 

  • Every year Tomorrowland works with the same suppliers and their loyal staff.
    During the production days there is no time to train new crew. 
  • The acts and dancers are the same team each year and this cannot be offered to other people.
  • Volunteers are not allowed to work at Tomorrowland as it is prohibited by Belgian Law.

Ticket Sale

Start Ticket Sale


Pre-registration Tomorrowland 2019 December 15th 2018, 15H15 CET - FEBRUARY 1st 2019, 20H00 CET

It is necessary to register for the Tomorrowland 2019 Ticket sales.
Sign in or create your Tomorrowland Account.

  • If you already have an account, you can register by clicking ‘Register for Tomorrowland’ at the home page of your account.
  • If you don’t have a Tomorrowland Account, you can create one. 


Tomorrowland Account

Important: Registration does not guarantee you a ticket.

TIcket Sales dates
 

Global Journey Travel Packages
Saturday January 19th 2019, 17h00 CET

Tomorrowland tickets and DreamVille Packages 
with transport and/or hotel accommodations.

WorldWide Pre-Sale  
Saturday January 26th 2019, 17h00 CET

Pre-registration for WorldWide Pre-Sale ends 
January 25th, 20h00.
 
First sales moment of Tomorrowland tickets
and DreamVille Packages

WorldWide Ticket Sale
Saturday February 2nd 2019, 17h00 CET

Pre-registration for WorldWide Ticket Sale ends
February 1st, 20h00 
Second sales moment of Tomorrowland tickets
and DreamVille Packages
 
* Depending on your mail provider, it can take up to 24 hours until you receive the activation email. 
 

How can I buy a ticket?

Find all steps on How to buy a ticket at this page. 

Where can I register?

Sign in or create your Tomorrowland Account.

  • If you already have an account, you can register by clicking ‘Register for Tomorrowland’ at the home page of your account.
  • If you don’t have a Tomorrowland Account, you can create one. 

Tomorrowland Account

Important: Registration does not guarantee you a ticket.

 

Why do I need to register?

In order to enter for the Tomorrowland sale and buy your ticket to this year’s festival you must complete the registration. If you have not registered before Ticket Sale opens you will not be able to purchase a Tomorrowland ticket.

Important: Registration does not guarantee you a ticket.

 

What is the difference between Global Journey Sale, Worldwide Pre-sale and Worldwide Ticket Sale?

  • Global Journey Sale
    Tomorrowland tickets and DreamVille Packages with transport and/or hotel accommodations.
  • Worldwide Pre-Sale 
    First sales moment of Tomorrowland tickets and DreamVille Packages
  • Worldwide Ticket Sale
    Second sales moment of Tomorrowland tickets and DreamVille Packages

Important

  • Everybody who registered can join the Worldwide Pre-Sale and the Worldwide Ticket Sale. Go to your Tomorrowland Account in order to enter the ticket sales. 
  • For Global Journey you don't need to register, at the sale you can sign in at your Tomorrowland Account or you are able to create one. 

What is personalization?

Before receiving your Tomorrowland confirmation e-ticket, you will need to personalize the ticket. Each single ticket needs to be addressed to 1 individual. Before entering the festival site, the identity of each visitor will be verified. If the name on the Tomorrowland bracelet/e-ticket does not match the name on the ID, access will be denied.

Attention: You don’t need to personalize your tickets when you have bought a Global Journey Package. Tomorrowland handles it for you with the data you registered during purchase.

What are the consequences if I do not personalize my tickets?

If you do not personalize your tickets, Tomorrowland reserves the right to cancel your order. 
If this is the case the Main buyer receives a refund of the ticket price excluding the ticket refund fee. 

What are the official ticket channels?

Only buy your tickets via the Official ticket channels listed below. Make sure you do not buy any tickets from secondary or auction sites.

  • Tomorrowland.com (Paylogic)
  • Official Travel Shop for Global Journey Packages
  • +  Official External Tomorrowland Travel Partners

What are the different payment methodes during ticket sale?

Check all payment methods during the ticket sales at this page

Can I buy group tickets?

You can purchase

  • In a dedicated sale, you are able to buy a Friendship Garden Package or a Camp2Camp Friendship package.  Tomorrowland offers the possibility to enter DreamVille together with a group of friends. These packages includs DreamVille entrance, a pre-reserved camping area and regular access to Tomorrowland. You can only buy these packages for 10 people. For more information click here
  • a Friendship Travel Package during the Global Journey Sale (January 19th).This package includes your very own Bed & Breakfast with 6 to 16 friends. A Global Journey host will welcome you at your B&B on Thursday and a daily shuttle will make sure you and your friends will get to Tomorrowland and back. For more information click here

Can I upgrade/change my ticket type?

 Under no circumstances can your ticket be upgraded or changed. 
For example it’s not possible to upgrade a Full Madness Regular Pass to a Full Madness Comfort Pass or to change a Friday ticket to a Saturday ticket. 

It is not possible to switch weekends.
 

Can I change the name of a ticket?

Name changes are not possible. Small spelling mistakes should not cause any problems at the entrance.

The Exchange desk is the only way to resell your ticket. You are not able to choose who will buy this ticket. More information about the Exchange Desk will be available few weeks after the ticket sales. 

Can I change the address after I bought the tickets?

In order to ship all Bracelets in time, it is not possible to change the shipping address after you have bought tickets. 

In case you have moved, you can contact tomorrowland@paylogic.be before March 15th 2019. 
Important ! email the legal attest of change of residence, order number, old address and your new address. 
After March 15th 2019 it is not possible to change addresses. 

 

Can I enter if the name registered on the Bracelet is not my own name?

If the name on the Bracelet/ticket does not match the name on the ID, Tomorrowland reserves the right to deny access.

The organiser and/or the official ticket vendor reserve the right to verify the identity of the festival-goer upon checking the ticket and/or scanning the festival bracelet. If you fail to present a valid proof of identity, security is authorised to deny you entry. The following are considered to be valid identity documents: identity card, passport or a driver's license. Copies and a mandate of the original ticket owner will not be accepted. The surveillance law applies here.

Name changes are not possible after personalization.

Can I cancel or resell my ticket ?

Tickets cannot be cancelled. All purchases are final.

If you no longer wish to use your ticket, you can register your ticket at the online exchange desk. If other people are looking for the type of ticket you wish to sell, a refund will be possible with the exception of the payment cost.  If there is no demand for your ticket, your ticket will not be refunded. All refunds will take place after the festival. 

More information will be available few weeks after the ticket sales. 

Important ! Global Journey Packages are non refundable nor exchangeable. It is not possible to change, cancel or get a refund for the packages you have bought. You have agreed Terms and Conditions of Global Journey during purchase process. 

Type of tickets

What is a Full Madness Pass?

This is three-day entrance pass to Tomorrowland and gives you access to the festival site from Friday until Sunday. This ticket does NOT include camping at DreamVille, to stay at DreamVille you'll need to buy a DreamVille Package.

 

What is the difference between a regular Pass, a Pleasure Pass and a Comfort Pass?

All tickets give you access to Tomorrowland and all the stages. 

  • The Regular ticket gives you regular access to the festival. Comfort zones (VIP decks) are not included in your ticket. 
  • The Pleasure ticket gives you regular access to the festival with access to 2 different comfort zones (VIP decks). The Main Comfort situated at the Main stage is not included.  
  • The Comfort ticket gives you access to all Comfort zones (VIP decks) at the festival. 

DreamVille, parking, lockers food & drinks are not included in Regular, Pleasure or Comfort tickets.

What is a DreamVille Package?

A DreamVille Package includes:

  • Access to The Gathering; the pre-party at DreamVille on Thursday 
  • Depending on your ticket choice: Regular or Comfort access to Tomorrowland during 3 days.
  • Access to DreamVille and your choice of accommodation during 5 days (DreamVille Magnificent Greens, Friendship Garden, Easy Tent, Relax Room, DreamLodge, Kokono, Cabana or Mansion)
  • Access to sanitary facilities & the Marketplace at DreamVille.

 

What is a Global Journey Package?

Global Journey Packages are the official Tomorrowland travel packages. These are the easiest way to travel to Tomorrowland. Global Journey offers you an all-in experience, covering your trip from the moment you take off all the way to the return journey home.

You can find more information about the Global Journey Packages here.

Tomorrowland Account

Why do I need to create an account?

By creating a Tomorrowland Account, you are registered for the Tomorrowland 2019 ticket sales. You need to use your Tomorrowland Account to enter the ticket sales. 
In your Account you find your personal details, preferences and ticket sale dates. In the future other information about Tomorrowland will be available. 

More information here

 

I have problems with my Tomorrowland account? I did not receive the email to activate my account?

Did you use the Facebook login? You don't need to activate your account. You are able to sign in at the right above corner of the Tomorrowland website. 

You did not use the Facebook login? 
Tomorrowland uses a service that prevents blocking the email to most providers. However there still can be a delivery issue for various reasons. 

  • Double check your SPAM, Unwanted or mail Quarantaine folder.
  • After checking your SPAM and other folders, please register again with the correct email address. 

I made a typo in my personal details.

  • Typo in your name?
    Please contact Tomorrowland by the contact form you find in the FAQ page. 
  • Typo in your address or somewhere else? You are able to adapt this in your account at the section Account when you are logged in. 

Cashless

When can I expect my automatic refund

  • Weekend 1: as from Thursday July 26th 2018
  • Weekend 2: as from Thursday August 2nd 2018

Please be aware it is possible your refund is only visible onto your bank account or creditcard receipt a few days after your refund was processed.

Contact cashlessrefunds@tomorrowland.com if this is not the case. 

When can I expect my manual refund?

The start of the manual Refund Process for both festival weekends is Monday August 20th 2018.
You can expect your refund to be visible in your account within 2 weeks after this date. 

I forgot to request my refund

The refund deadline to request a refund was August 15th 2018, 12h00 CET. There are no refunds possible after this date.

Press

Press accreditation

Press accreditations are only possible if you are a photographer or journalist with an existing medium. Not for personal purposes or a hobby.

Submit your request here

Contact

Contact Tomorrowland

Make sure to check the website and FAQ first, before contacting Tomorrowland.
By doing so, you can limit the amount of mails in the mailbox and raise the reply time for questions which cannot be found at the website. 

No answer found in the FAQ?

Please submit your question here