It is no longer possible to request a refund. The refund deadline was on August 15th 2017 at 23h59 CET.

 

Refund Schedule

Weekend 1

  • Automatic Refunds: as from Thursday July 27th 2017
    Please be aware it is possible your refund is only visible onto your bank account or creditcard receipt a few days after your refund was processed.
  • Manual Refund form submission deadline: Monday July 24th 2017 from 13h00 until August 15 2017, 23h59 CET.
  • Manual Refund Process starting date: Monday August 21st 2017
    You can expect your refund to be visible in your account within 2 weeks after this date. 

Weekend 2

  • Automatic Refunds: as from Thursday August 3rd 2017.
    Please be aware it is possible your refund is only visible onto your bank account or creditcard receipt a few days after your refund was processed.
  • Manual Refund form submission deadline: Monday July 31st 2017 from 13h00 until August 15 2017, 23h59 CET.
  • Manual Refund Process starting date: Monday August 21st 2017.
    You can expect your refund to be visible in your account within 2 weeks after this date. 

 

Check your cashless account